SEARS ROEBUCK AND CO

unknown

The steam clean machine was powerful and got a nice clean, except a few heavy traffic entrances due to the age of the carpet. Meanwhile the deodorized area had stink smell after 2 days due to the smell/or something got into the pad already.

repairman not back till friday but sears is a loser
dont buy anything there this is 3rd time we bought major appliance and had a bad experience within a year

They did a good job. They didn't take advantage and did just what they said.

We called Sears Repair Servce because the dishwasher we bought from them was leaning forward and out from under the counter. Sears sent a repairman assuring me that this would be an easy fix, wouldn't cost much more than a basic service call…$75..and that the repairman would give me an estimate before he did any work. The repairman came, spent 20 minutes rebalancing the dishwasher sears didn't install correctly to begin with. Five minutes later, he hands me a bill for $184.00, never having indicated that this would be the cost. I questioned the bill, he tells me this is the standard fee, I reluctantly give him a check for the $184.

After the repairman left, I felt very upset over this minor repair and cost, I cancelled payment on the check and called the Sears Repair # and asked that a manager call me and explain to me why I would owe so much for such a minor repair. I NEVER received a call from a manager but I did receive a threatening letter from Sears letting me know that they will take me to small claims if I don't pay the $184. I payed the $184 and called Sear Repair center again requesting a call from a management person who could explain my bill. I called Sears Repair Service # no less than 5 times requesting to speak to a manager. I was given the name and voicemail to a Keith…left him several messages and NEVER received a call back. At this point I am so livid.
My husband and I and my parents have always relied on Sears to buy new appliances. We have used Sears for our homes and rentals. We have used Sears to refurbish our kitchen cabinets most recently. And we were planning on purchasing a new refrigerator, cooktop stove and oven for our own home in the next few months. That will NEVER happen after this unprofessional treatment I received from Sears. I am so disappointed in Sears Roebuck. Who would ever think that this age old iconic American company would stoop this low. I fear that the young people I spoke to on every call just don't get it, neither did the young service manager who did not have the courage or decency to call me back…ALL I ever asked for was an explanation as to why the bill was so high… JUST GIVE ME AN ANSWER!

We went to the Clackamas Town Center Sears store. The salespeople were wonderful. They were not pushy at all but were there to help us when we needed them. Very thorough and clear about everything. It was a pleasant buying experience. I have never had trouble with anything made by Kenmore so far. So we are happy about our purchase.

My freezer stoped cooling so i called sears they came out said they neeed to put dye into the freezer to see if it was leaking somewhere This would take 2 to 3 weeks to work. So they came back about 3 weeks later still couldnt find any leaks. They ordered a part still didnt work so about 2 and a half months later they gave me a new frig..

Worst experience ever with Sears Home Services and New Appliances.

The repairman wouldn't fix the ice maker and wouldn't give out his name. He said the refrigerator didn't have a serial number. We called Sears to complain. They had all the information about the refrig., but no serial number. They won't fix it. We checked with all the paper work and there's no serial number, even on the bill of sale. We informed the attorney general's office. They will investigate.

I HAVE HAD THE SAME GUY COME EACH TIME, AND HE DOES A VERY GOOD JOB. ALL HE DID WAS CLEAN THE CARPETS. HE WAS FRIENDLY, HE DID A GOOD JOB, AND THAT IS ALL THAT I CARED ABOUT.