Sawtooth Roofing Company

It was very good. Very satisfied.

Poor workmanship. They cut it too short, too much exposed. They sent a bill, I paid for the fist one. They came out and fixed their mistake and he's charging me for coming out the second to time to fix that mistake. I bought the fascia board twice. Just bad workmanship.

Sawtooth Roofing did an outstanding job installing a new roof in our 1908 house. Gary walked us thru the process of getting a roof replacement. He took the time to understand our needs and propose the best solution. The roofing crew was very professional and left the job site very clean after completion. Kudos to Sawtooth Roofing.

Excellent -- quick, efficient, highly professional job from start to finish with everyone involved in the project.

We were a bit frustrated, honestly, about the delay in getting our project started due to some of Sawtooth's internal communication with their crew. However, in the end we are completely happy with the final job and would hire the again in an instant.. The crew were terrific workers, the grounds were cleaned up extremely well, our plants didn't suffer too much given the amount of materials which were delivered and removed. They were responsive to our concerns in a timely manner and made some great suggestions in order to create better circulation in our home which was very much appreciated. Finally, our attic fan was not reinstalled in a proper way which burnout out the motor but Sawtooth came back out, evaluated the situation and promptly replaced the fan (with a very high-quality unit). This is a top-quality company to work with an we highly recommend them.

Very well. Materials were delivered as promised on Monday. Work was supposed to start Tuesday, but was delayed until Wednesday because a previous job ran a day over. Sawtooth crew was very professional and efficient. At the end of each workday, all debris was removed from our premises. We were particularly impressed when the Sawtooth inspector came on Monday to assess the work. He spent nearly an hour caulking the flashing around our chimney.

The workmanship was very good.

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Estimate was lowest of those received.  The estimator was very helpful; explained in detail the process that would be used since we were not familiar with flat roof options..  Other company just looked at job, left, and emailed estimate without personal discussion. 
The job was delayed once due to inclement weather but we received email well in advance advising of the change. Arrived timely on the revised date and went right to work.  Very quiet and efficient.  Did great job cleaning up and hauling away old material.
Completed in one day.

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There was only one problem. A skylight was put in upside down but they took care of that. It caused a leak and it had to be repaired. The pricing was very competitive.

The staff seemed professional, but the quality was really poor. The workers were prompt. They leave a real mess after they are done. They gutters were covered with the over spray. They had someone come back out a week later and didn't fix the problem. It was a poor attempt.

When we noticed a leak in our second-floor ceiling, we called several roofing companies to arrange an inspection and estimate of the problem and what it would take to repair it.  Sawtooth made a thorough inspection, inside the attic, and on the roof, explained that the rubber gasket or collar around the pipe had cracked and was allowing water to seep into the attic.  Jason took pictures and showed them to me.  Within hours, I had an email confirming the oral quote he had given me at the time of the inspection and I called to accept the next-day appointment they offered.  Jason and Jake arrived the next day, explained what they were going to do, showed me the new pipe jack, as well as the permanent safety plate with double D rings that they were going to install on the peak of the roof for anyone working on the roof to attach their harnesses to, and the paper that came with the safety plate.  They finished the roof repair in less than an hour, and showed me the old pipe jack with its cracked collar.  They were very pleasant, prompt, and professional throughout.

just fine - job took one day, as quoted, and some of that in the rain.  They did drop off materials a couple of days in advance, as weather patterns were shifting and we waited for a better day to do the installation.  Very nice job and good cleanup.  We've had them back for some smaller things as well.

In mid July I solicited bids from multiple contractors, Sawtooth Roofing among them.  Pete Guzzi provided me several bids for my job, based on material selections and feedback from me on what I was looking for.  Of all the contractors, Pete was the only one to provide me a complete bid on initial contact and that pretty much held up against other bids.  Moreover, I was very impressed with the thoroughness of the bid and his explanation of the process.

The job began in late September, at my request, and took about a week.   It took a little longer than Pete anticipated, partially due to weather delays, and partially due to the complexity of my roof.  However, I was not in any hurry for them to finish so it was not a problem.  Cleanup was good and I had very little debris left behind.  The work crew was very professional and were very easy to interact with.  From my perception the quality of the installation and materials were excellent and the roof looks great.  It is a wonderful improvement over the weathered shake that existed before. 

It went really well. Pete came to my house and did an estimate for me with a couple of price options. The quote he gave me was significantly less than other quotes I had received and they offer a better warranty then most. Pete also gave me information from Banner Bank to set up financing if needed and sent Banner Bank a copy of the quote. Once I figured out financing, we set up the date for the roof install and they came and did it. They did such a great job. It looks really good. They cleaned up so well that you would never even know they were here. 

My wife and I couldn?t be more satisfied with our experience with Sawtooth. Pete was very courteous, easy to talk to, and gave us a thorough explanation of our options. He answered all of our questions honestly and patiently. We received our estimate yesterday and are very pleased. Pete made what could have been a very stressful and overwhelming experience one that was actually pleasant and enjoyable. We are excited to see how our new roof will change the entire appearance of our home! Many thanks to Pete and Sawtooth Roofing

Sawtooth crew was professional and punctual, as promised. I needed the job done before winter rains and they came through. The roof looks great. And, they cleaned up like no one had been here! The first rains proved what a great job they did.
The last roofing work I had done elsewhere was a disaster so I was reticent. I hate dealing w/ bids, workmen on our property etc., and I am kind of picky, so when I go to write a review, someone really impressed or disappointed me! Nice work Sawtooth Roofing!

About a month ago, I signed a contract with Pete Guzzi, the manager of Sawtooth Roofing, to have the roof replaced on my house in NE Portland. Mr. Guzzi and I agreed that his crew would perform the job on Monday, 22 September 2014. I specifically remember telling him that I did not want the job done in rainy weather. Five days before the job was to be done, Mr. Guzzi called me and informed me that his crew would indeed come to my house to do the job on Monday.
When I arrived home from work on Monday evening, I found that the work had not been performed or even started. Mr. Guzzi had not called me or informed me in any way that his crew would be unable to do the work on Monday. I called him between 6 and 7 AM on Tuesday to ask him why his crew had not shown up on Monday. He stated that they had been backed up on a job which they started Saturday but were unable to finish until Monday. He then assured me that he would have a crew out as soon as
possible in the morning to re-roof my house.
Between noon and 1PM, it started to rain. I was at work, and I called Pete to remind him that I had asked that the re-roof not take place during rainy weather. He told me that his crew was almost finished with the job. (He also said, "It's not raining at your house" - an answer so lame that I thought it barely worthy of a toddler.)  However, when I got home at 4:30 PM, the crew was still working. It had also rained significantly between the time I called Pete at work and the time I arrived home.  I noticed that the roofing crew had finished three sides of the house completely, and were working to finish the north slope of the roof. I also noticed that the bottom portion of the roof was stripped to bare sheathing, but that the crew had finished the top two-thirds of the roof with paper and shingles. The crew was about to cut an opening for vents along the bottom portion, and was installing pieces of tar paper (not a continuous strip, but smaller cut pieces) on the bottom portion, pushing the upward ends of the paper underneath the bottom ends of the finished paper and shingles which they had installed. The crew had not yet installed the ridge cap shingles on the northeast and northwest roof ridges.
A neighbor of mine and I both took pictures of the work I have described. Then I talked to a man who seemed to be acting as chief spokesman for the crew. I asked him why they were applying roofing materials from the crown of the roof to the bottom, instead of working the other way, as is standard practice for roofers. He stated that the crew installed the materials the way they did because it was raining, and they didn?t want to cut a roof vent in at the bottom of the roof while it was raining. I told the
spokesman that their installation method was not standard practice, and that I was not pleased with having to pay for such an installation. I also called Pete Guzzi and told him about the things I had witnessed. During that phone conversation, I let the spokesman also talk to Pete. I overheard the spokesman saying that the crew had started from the bottom of the roof and worked their way to the crown on three sides of the house, but that they had had to work backwards on the north face because of the rain. I also heard him say that although the crew had shown up first thing in the morning, they could not start work until lunch
time because their trash hauling truck did not arrive until then. He promised Pete repeatedly that he would finish the job first thing on Wednesday morning ? although, as I heard him say this, I repeatedly said that there was an 80 percent chance of rain on Wednesday, and I did not want the crew working on my house until the weather was drier.
When the spokesman gave my phone back to me, I told Pete directly that I did not want his crew working on my house on Wednesday. By this time, the crew was rolling up, so I told Pete that I wanted the crew to cover all unfinished portions of their work with a tarp. Pete again asked to talk to his spokesman or foreman, who said that the house was watertight because there was now tar paper and felt on the roof. I took my phone back and insisted that the unfinished portions of the roof be covered with tarps. Pete agreed, and I hung up. But the crew spokesman told me that he would cover the unfinished roof ridges with some roofing materials that had not yet been installed, and that the parts of the roof that did not have shingles would be okay, since there was already tar paper on those portions. Therefore I had to insist again that the unfinished portions of the roof be covered with a tarp, and the crew reluctantly complied.
By this time, I was quite frustrated. So I told the crew spokesman, ?When I say that I don?t want your crew working on my house on Wednesday, that?s the way it?s going to be. And when I tell your crew to cover the unfinished parts of my roof with a tarp, you?d better do it. End of discussion. See, I?m the customer and I?m the one paying for this. I should not have to repeat myself several times to get what I?m asking for.? I also informed them that their work was jeopardizing their company. The spokesman
answered, ?That?s okay ? there are plenty of jobs out there.?
In summary, it seems that Sawtooth Roofing has three problems: 1. Unresponsive, unreliable project and job management; 2. Questionable work practices, including installation practices; and 3. Surly workers who cut corners, who have bad attitudes and who don?t realize that the customer is king.  Regarding questionable work practices, why did this crew install roofing paper in vertical strips and put shingles on afterward in a piecemeal fashion, instead of applying the paper from the bottom of the roof to the crown on all sides before laying down shingles?  Do they want my roof to leak?  Today I talked to a few of my neighbors who had been watching the roofing job progress while I was at work on Tuesday, and they all told me that in their eyes, the roofing crew did not seem to know what they were doing.
So what to do about this? I have sent emails to Sawtooth Roofing to stop further work on my house until I hire a roofing inspector. 
If the inspector finds defective workmanship, I will demand that Sawtooth fix the defective work at their own expense.  I will also require Sawtooth to foot the bill for the inspection.  Additionally, I will contact the Oregon Construction Contractors' Board to file a formal complaint against Sawtooth.  And I am not paying them a dime until they resolve my complaint to their satisfaction!  If anyone asks me right now for a recommendation for a roofing company, I will say, DON'T USE SAWTOOTH!

The initial estimate date was 7/03/2014. They first install was done 7/29/2014, They installed the incorrect size skylight and also laid shingles in a diagonal pattern around the opening as opposed to being done in line with the original shingles on my home. There were large dark marks from possibly tar from their boots left on the roof. When I got home from being out of town I called the company and the technician who did the install no longer works for the company. I insisted at that time that the company come and fix the shingles on the dormer and install the correct size skylight. They said 24 inch was a stock size skylight. The actual size was 26 in and they replaced it at no additional cost with the 24 in skylight but I had to wait for it to be custom ordered for me. They scheduled an appointment to do the install but at the end of the day they did not show up at the scheduled time. I called and left a voice mail for the company to call due to the missed appointment. They finally called me back to let me know they were running behind that day and would not make it out to my home. I had taken the day off from work so I could be there for the install to be done. The company finally came out to do the second install on 8/26/2014. The install was done that day, they also redid the roofing shingles that were installed incorrectly originally. Two days after the second install was done we were getting ready to lay the tile in my bathroom and the roof jack started leaking. It never leaked before the install of this skylight and now it leaks. The technician possibly kicked it or nudged it during the install. Robert came out 9/5/2014 to take a look at the roof jack and decided that it needed a rubber gasket or a seal to resolve the leaking issue. He came back 9/10/2014 to install the gasket or seal. They charged me $300 for replacing the roof jack which they didn't do. I called and spoke to the receptionists to get that bill modified since they replaced a gasket not the roof jack specifically. It took about a week and a half to get an updated bill. There was no rain for the following weeks after that until 9/21/2014. After we had already put up insulation and were ready to put up drywall. Before putting up the drywall we sprayed the roof area around the skylight to test for leaks. It was still leaking through. 9/22/2014 I called around 9 am and talked to the receptionist and told her that we were still having leaking issues from the roof jack. I requested that the owner and Robert to call me before it started raining on 9/23/2014. Im at a stand still now and cannot continue the remodel of my bathroom due to this continued leaking. I called back and spoke to the receptionist again and she said again I will contact Robert and the owner. They never called so I called back hours later and there was a recording to contact the owner directly. I called his phone and left a message. I called back again and he finally answered and we discussed the issues. He stated he was very busy and didn't receive his messages. He became very combative and disrespectful towards me. He said and I quote "Why don't you just go find another company? I'm not worried about the $200." I told him that I was going to pay my entire bill. He responded with "You still haven't paid for the skylight?" Being that its all been the same job I have held off on paying till it is complete and there are no leaking issues. This was all said and done 9/22/2014. As of 9/23/2014 I have contacted a new company to come repair the issue. I have also discussed my options with Angie's list regarding this provider and this is the start of my complaint resolution process. I do want to make note that Robert was very polite in contacting me back and Connie was also very polite but the general communication of the company seems to be lacking.

I received several bids and Sawtooth's was the best.  Two had a caveat of unseen problems being paid for by the hour as well as extra cost for supplies.  This was scary.  There were no extra fees with Sawtooth and I really appreciate this.  Pete Guzzi took his time to explain the process as well as the composition tiles and materials.  They always use the heavier paper liner and use plywood for the base.  I've heard horror stories when composition wood was used as well as the lighter paper in our windy and rainy city.  The tile selection was good  and of high quality and the one I chose looks beautiful wet or dry!   The work was started in a timely manner and finished quickly the Sawtooth's  super team.  Most of the other bidders were two months out on roof installation.  The team's work was inspected daily by Brian (?) every day and I was kept apprised of what was going on.  It is amazing to watch the roofers work.  They are strong and fast, efficient, professional and friendly.  They answered all of my questions.  My beautiful roof was installed in a quite reasonable time and for a very good price.  The roofing team cleaned up all areas and hauled all debris away.  My home has a very high roof which resulted in some higher bids.  Pete made certain that the gutters would have wider downspouts and low clean outs in problem areas.  I could not be happier with the beauty and quality of my new roof,  gutters and with the professionalism, price and the timely installation by Sawtooth.  They are exceptional beyond expectations!  Many thanks!

Went well. Had some initial issues with getting a response but when the contractor got focused they got the job done quickly and with quality.  Total time invested was about 17 hours over three days.  Even returned in the AM to repair a slight problem which I didn't did not know about.   Would highly recommend them for roof repair.  Several of my neighbors have also used them as well.

Had used this company several years earlier just after moving in to the house.  They had been very responsive when I called in a panic about a leak that had developed during the first storm of that year.  They fixed the leak for a very reasonable price-less than $200.00, and told me the roof still had a few years left in it, not to worry.  Fast forward to a few years later with no problems in the meantime, and it's time to reroof.  
Bid on replacing roof and discussion about scope of work, color of shingles, replacing sheathing etc. went easily enough- much of it was done through email. To lower costs we inquired about less than 50 year shingles.  Was told that would lower costs by I think $350.00  So we went with the shingles that will outlast us:-)  Another bid came in about $2000.00 higher for 30 year shingles- that bid was from a contractor that was not a roofing specialist though. 
They asked us to move any items that were near the roof ahead of time, which we did, but we probably moved more than was needed.  The work itself went quickly and took place in between some rain (2 really long days), the crew was courteous, appeared to be happy, worked hard and were neat enough (3-4 soda bottles left overnight, but gone by the time the job was finished).  I think there were 4 guys on it. Quality looks good to me-however there are a few new nail blowouts (nails poking out on the underside of the sheathing), so aesthetically...meh on the underside.  Had our sheathing been unmarred this would have really bugged me, but we have a fair amount of overhang, and there were a good number of nail blowouts already in the sheathing from the roof we had. So it is what it is.  My partner was the one who was there when the bid was done and I don't think they discussed the blowout or if it could be avoided.
Due to impending bad weather, the guys worked really late to finish the roof.  The following day I inspected the roof and had concerns about one of the pieces of sheathing that looked cracked on the on the overhang (which was on the side  they were working on the end of the job). We agreed that this was probably due to working fast to finish the job.  Anyway, that concern and another small one were quickly addressed to my satisfaction by the guy doing the quality inspection (nice guy, can't remember his name).
Regarding cleanup: I don't think I've ever done or experienced a job where it it was "hard to tell anyone was there", but it was pretty dang clean-only my OCD would complain. Also landscaping that was important to us was unharmed. New sheathing was left unpainted-which was to be expected.  There was a small glitch on the billing as a workmanship warranty was not included (we bought that more for a selling point if we sell the house in the next few years).  That was fixed graciously and immediately.
They also offered to do roof and gutter maintenance which we signed up for on a customized basis- part of the roof is very much shaded by evergreens so you can imagine how much moss can accumulate.  Roof is brand new, so time will tell, but so far so good. Definite thumbs up.

I thought Sawtooth did a great job providing the roof inspection and quote.  Because of their review, after I bought the house I then proceed to get the roof redone.  The funny thing is I asked three additional companies to give me quotes on the roof.  All from Angie's list.  Each of those roofers came by and asked me what I wanted and told me different options. When I realized I had not given Sawtooth the chance to do the same (and I had learned a lot more about what I wanted) I called them up and asked them if they would be interested in coming back out to meet with me and revisit the house.  I never heard back from them so I chose a different roofer.