RUSSELL CHIMNEY SERVICE INC

I was very pleased with the work and they were the lowest bidder. My initial bid from another company recommended replacing the entire chimney down to the roof. Russell did the entire repair without that, saving 1/2 of the repair cost.

Very well. It did not need cleaning. Checked to make sure all was in working order. Liked the fact that if it didn't need cleaning they would say so and be honest. They were. Would hire them again.

Job was well done, very happy with the work. However, any job can stand better communication. Tuck pointing apparently requires power-grinding and is very messy. This was not conveyed up front that anything sensitive nearby should be moved or protected and my new car (which I agree I should have moved had I read the work order again the night before ) was within 30' and got fine ash debris on it even though they covered it. I was a little upset, but ultimately everything was fine. I'd recommend these folks simply for their honesty. When they bid the job they were straightforward, did not push unnecessary extra work. Most other bidders pushed for additional work I did not ask for or truly did not need. Being an architect I knew the scope necessary. They did what I asked and even re-shuffled their schedule to get the work done before our vacation. Even though we had the one hiccup I would highly recommend them. Next time I would make sure to talk thru the project w/ the on-site foreman the day before to understand all things involved.

The repair went well. The cleaning out was a little messy, but the men attempted to clean up the soot.

Chimney cleaning went great. Professional and friendly cleaners. While on the roof, they also measured for the chimney cap and said they'd get back to me with a price. They couldn't take my card on the spot and asked that I call in to pay. It took me 3 or 4 calls to get someone to answer to take my card, despite several messages left at various times of day over two or three weeks. As for the chimney cap, after 7 or 8 phone more followups by me, no returned calls, no quote, no luck. The few times I did get someone on the phone, the office person would say she'd call back the next day with the information, but here I am. So now, in the middle of fireplace season, I have to call someone else out to measure it again. I would have gladly used them for the install if they'd ever called me back, but they are extremely disorganized and I would not recommend working with them.

As far as I could tell the work was completed in a satisfactory manner. There was long wait for services which might be due to my timing.

well, and he cleaned up meticulously afterward

Perfect. They were punctual, professional and did a great job. They also left everything spotless.

They were fine. For quality, I don’t know. I didn’t go up and look. I got four bids, they were the least expensive and they were referred to me by my neighbor. They were fine with responsiveness. I have no complaints. I would recommend them.

I'd give them an A. They did an excellent job. They were timely and they came when they said they would. I'd give them A across the board. It's a locally owned, family owned company. They did an excellent job. I think it took a couple of hours to complete the service.

If you like being ignored for prolonged amounts of time then it went great. On the other hand, if you do not like being ignored for prolonged amounts of time then it wasn't a pretty sight at all. You will search for a very long time before you successfully find a less responsive company than Russell Chimney. Fortunately, if you call Russell Chimney first, you'll have all the time in the world to conduct that search. Their return call is a call that will never come. I first emailed pictures of the chimney damage to Russell Chimney on May 2, 20017. A week passed with no word so I called again to make sure they got the pics and to learn what they thought. I was told Dan (Hunker) hadn't looked at the pictures yet but was also told by his wife, Cheryl, that he would - soon - he was just busy. That's fine; I get that and I wasn't in a huge rush. But there's a point of absurdity that eventually gets crossed as it did with these guys. Read on. After two weeks passed with no word, I called again. This time Cheryl told me that Dan wasn't there, he still hadn't looked at the 3 photographs I'd sent on May 2nd but, and I quote, "let me see if I can get a hold of him and have him call you right back." That was encouraging. It's now been another 10 days since that phone conversation and neither Dan Hunker nor his wife Cheryl have called "right back" and obviously no one else representing Russell Chimney has tried to contact me either. Enter the point of absurdity. Now different folks enter the point of absurdity at different times. If you're in a different boat than me and actually like to sit around for a month wondering whether the work will even get scheduled, let alone get done, then this the company for you. I am not in that boat. I am in the good ship Absurdity and have chosen to abandon ship before I get scurvy. The take-away is this: If you ARE interested in having your chimney work done - heck, even scheduled - before you're really old, senile and can no longer remember what a chimney does or why it even needed repair in the first place, then you're not suited to be a Russell Chimney customer.

great job, courteous; no spots left in the room!

very well; on time, excellent job, left the living room clean after the chimney sweep

Everything went well. We were happy with the results.

Super! Very honest and helpful we will hire next time.

These are great people to work with! They did a great job quickly while keeping the house clean. When they thought they might be late, I received a call more than an hour ahead of time to let me know. I appreciated the heads-up and they arrived at the scheduled time. They gave me good information reagarding the use and maintenance of my wood stove.

Awesome! Great, reliable, friendly company. Have been using them for years. No gimmicks, no hidden expenses, no bad work results ever. Never been disappointed!

I hired them in June of 2015 to retuckpoint and cap the chimney. Work has not been preformed yet. I contacted them in October they promised to be out in a week. In November they told me the same thing. In December they gave me a start date/time but never showed up.

While the temperatures hovered around 100 the crew worked on scaffolding grinding out and repairing my chimney mortar from top to bottom. The site was kept clean,they carefully covered my windows and cleaned up after the job completion. Cheryl in the office was a joy to work with, answering my innumerable questions. Very, very positive experience.

From making the appointment on line to having all tools and equipment neatly and quickly removed at the end, the whole process went easily and smoothly. While the chimney and wood stove were being cleaned, the chimney inspector arrived and did his job. I really appreciated the good information we were given on our particular stove, and on using the stove effectively and efficiently. I learned a lot! I especially appreciated the honesty of the inspector and the cleaner about not needing to purchase a chimney liner, which we had been previously told we really needed. That would have been about $1220-$1300. I will definitely follow the advice given and will surely call this company again when it's time to clean the chimney.

The service was good. They were quick to schedule the cleaning. They were nice and it was easy to have them in the house. They did offer additional services but it was not a high pressure sale. They did a great job cleaning after they completed the job.

They arrived on time and inspected the chimney cap as well as the chimney. It was decided to fix and use the old chimney cap as it was custom made. We appreciated their input on our chimney condition and the possible future chimney needs if we decide to ever sell the house.

Russel Chimney was very easy to work with and cheaper than the other company I got a quote from. The first company that came out gave me a quote that was much higher because (I think) he didn't realize that one of the chimney's on my roof isn't in use anymore. Russel Chimney specifically asked me about that chimney and we went down in to the basement to make sure it wasn't in use. If I had gone with the first company I would have probably ended up paying for unnecessary work. Russel was also flexible in terms of scheduling the work inside the house when it was convenient for me and it was nice to be able to do a lot of the communication via email since that's easier for when I'm at work.

They were wonderful. They were reliable and responsive to the problems that we had. They explained things in detail and had a lot of integrity. My husband and I were both very pleased. I would recommend them to anyone.

They arrived right on time and they were careful to keep things tidy. The employee told me that next time I could go a little longer before having the chimney cleaned, which is good information for me and I know they're not taking advantage of me. We also used them when we moved into our house 6 years ago for some mortar repairs and a custom chimney cap. The chimney cap is very sturdy!