Robben & Sons Heating Inc

Associate who came out was very professional and thorough - no complaints there. The D rating is solely for the price we were charged for a simple service call where the situation was only assessed but absolutely nothing was repaired or done to the water heater. This visit cost us $109.00 for the trip charge and another $196.88 for looking at the heater for a grand total of $305.88 which seems excessive for a visit without any repair being done. Will consider very carefully whether to hire this company for a suggested heater replacement because I am not sure I will be be charged a fair price for the work.

Things have been going pretty well as of late.

I needed the system cleaned and tuned, a new boiler water heater combination and replacement of a radiator. We obtained a fantastic old style radiator. Once all was said and done all the rooms are warm and there is always enough hot water.

Not good at all.

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I got an inset in my gas bill with rebates and things, call the gas company and we will set you up with a contractor. I had moved to this area from Idaho and I didn’t know any good contractor, so I called the gas company and they referred me to Robben & Sons, and I really like them. Overall, I was happy with them. They were punctual, they were professional. the quality was good. I was fine with the price that they charged me. Also, there was a rebate going on through the federal government and Oregon state government; and they provided me with the paperwork for that. That was great and I was happy to get that. It had little stickies on it saying this is the federal, this is the state, this is what you need to do; and I got the rebate. So, obviously it worked.

It went great. Received an estimate the day I called. The workmanship was great. Couldn't tell that they had been there except I had new equipment. They were very prompt to respond when they had to make a service call that was due to a power surge. Equipment had an automatic shut off to protect equipment. They are wonderful.

It went very well. They quoted us a competitive price for upgraded furnaces (80% > 95%) on both sides and the work appears well done (I'm obviously not an expert, but everything is functioning well!). Work was performed on a tight timeline. We would work with them again.

They come out every year. I've been using them probably 3-4 years. I think the people are professional. They seem competent.

I'd bought a 3 yr plan w/Robben so I called when I had flood in basement. Told them situation. The rep that came out showed attitude, stood around, didn't do anything, told us he couldn't touch it since it had been wet (which they knew when I called) & sat in his truck and let it idle for almost 30 min. until I told him to leave or I'd call the police. They keep billing me for a basic call of $76.00 for that visit in spite of the 3 year contract that I paid for & the fact they didn't do anything. My partner is 89 & they didn't even try to start the furnace. Subsequently, I've found another co. who did.

They did a great job. They had a hole in their schedule, and gave me 10% off their already competitive bid to start right away (yes please!). The reducing went smoothly, they removed all the old sheet metal, and fabricated a tidy replacement on site. This included rerouting the air return from the floor to a wall that we hadn't even framed in yet. We have since done so, and it worked out perfectly. For the minisplit heat pump units, they were accommodating in running the lines through the attic and wall, to avoid an exterior conduit, and were very thoughtful in routing the drains as well. I was very impressed with their commitment to doing the best job in our house, a complicated 1926 house that was made into a duplex in 1948. If anything was unclear, they asked, and otherwise made it work right. I wouldn't hesitate to recommend them.

I have only used them for a year, but their name is on the boiler as the previous owners also used them for years.

I have a 100 year old house and they have been doing the work forever; the service was very good.

The good: fast response. The tech installed 2.75 pounds of Freon. He also added a can of sealant and did minor check-up of the A/C system. The Bad: Total cost $658, of which they charged $310 for a small can of sealant that can be purchased for $50. Total labor charge $201 for about 1 hour service call. A total ripoff.

unknown

They are expensive and sometimes, their people are not very helpful. However, they are better some of the others. There are various companies that do this and they vary in their quality. Punctuality is an A because they are good at coming out. I would use them in future because there are no alternatives.

I thought they seemed to be thorough but the problem was they liked to put their sticker on all of my HVAC equipment. With the sticker, I don't think that was very professional.

unknown

They ran a flexible hose through the outside garage wall from the meter and across the garage to the interior house wall.  They then brought it through a CABINET to the dryer.  The first attempt ran the unsightly hose across an open wall rather than along the foundation line so they had to rerun it.
The work outside at the meter was not done to code according to NW Natural.  Also, the outside  pipe immediately rusted.
I have advised them of these facts via phone message and written correspondence and I have received no reparations to date.

unknown

We have a boiler and they sent out the repairman that works on furnaces to solve our problem.  The technician solved the problem but I bet it took him longer than normal since it wasn't his field of expertise and needed to get backup phone support.  We were glad to have the problem fixed so we were not upset.  Then he sold us a three year maintenance plan.  We have lived here for 16 years and have never had the boiler inspected and cleaned so it sounded like a good idea. 
We made an appointment to have the technician come to the house to do the work and Robben & Sons cancelled 5 times.  Some times they would call ahead and cancel and sometimes I would have to call them to find out they were not coming.  On the third reschedule the person said she would make a note in the schedule saying 'Do Not Reschedule".  They cancelled again and we made a 4th appointment.  When they cancelled the 4th time I was told we could be squeezed in on a date and I asked her to please do not squeeze us in.  Just look at the schedule and tell me what is a good date and time for you.  On the day of the 5th reschedule I called them when they were running 2 hours late and was told he wasn't going to be able to make it to our house.  
At that point I asked them to refund my maintenance contract (which they did) and told them they obviously did not need our business and we would go elsewhere.

got sold a service that I really didn't need.

I was extremely happy with them. I was out of the country at the time, and had to do everything over the phone. I was out for 3 months, and when I got back, everything was exactly as described. I was extremely happy with the work. I did have a company that came and gave me an estimate, and I thought they were way overpriced. They charged me $250 just to look at the furnace and not do anything to it. They wanted $7500 to put in a new unit in, which I also thought was way overpriced.  Any time that you do something from afar, and do it over the phone, you expect the worst, and they were just the best. Their price for the particular items that I wanted, was the best of all those that I called. I had a couple of minor issues for which I had to call them back, and they were back the next day.

unknown

I had an appointment set for the time period of noon to 2:00 pm. By 2:00 pm the service tech had not arrived so I called Robben and Sons. They checked and said he was on his way. No phone call? No effort to let me that he would be late? Nope. He got there a little while later and did the work. I think it went ok but the careless regard for a customer's time AND the unwillingness to pick up the cell phone and let me know he would be late is reason enough for me to not use this company again.