R & D INSTALLATIONS INC

Really disappointed with their customer service. Dan was over an hour late both times he came to our home. He seemed overwhelmed by the job (though he did get it done and knows what he’s doing.) He seemed confused and unfamiliar with our unit so Lisacs sent one of their techs to set it up once Dan had done the venting. My bigger issue was with his receptionist, Monica, who has no interpersonal skills. Multiple times when I called to schedule she was “out” and said she’d call back but never did. She failed to get back to me when Dan was running late and I called to see what was going on (this prevented our family from leaving on time for a scheduled trip). She also failed to pick up a check at an agreed upon time, instead opting to have me mail it (it got lost in the mail), and it cost me 25 dollars to cancel the lost check. Incidentally, she did not fail to call me daily when waiting for the check to arrive. Her demeanor during all conversations was short and off putting. It is shocking to receive such poor customer service do an expensive job like this!