Portland Support Computer Repair
About us
Portland Support provides computer repair services for small business and residential customers in Portland Oregon and surrounding cities. We perform all aspects of computer repair and diagnostic services for personal computers, Macintosh, laptops, printers, and networking devices. Our computer diagnostic services are free. Simply bring your PC, laptop, or Macintosh into our shop and we'll diagnose it at no cost to you. If you choose not to have the repairs done, simply return to our shop for pickup. We also provide one-on-one training for our customers wishing to understand software programs, multimedia devices, and any other computer related devices. We work especially well with seniors who may find using computers to be difficult or intimidating. To encourage education in our senior communities we offer a 10% discount for all customers 65 years or older. This 10% discount is also applicable for our combat veterans!
Business highlights
Emergency services offered
22 years of experience
Services we offer
Acer Computer Repair, Computer Parts Sales, Computer Repair, Computer Training, Data Recovery, Dell Computer Repair, Gateway Computer Repair, HP Computer Repair, Laptop Repair, Lenovo Computer Repair, Macintosh Repair, Mobile Computer Repair, Sony Computer Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.812 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 0% |
Showing 1-12 of 12 reviews
Charlotte W.
Apr 2018
Grant was terrific! He was punctual, charged a reasonable fee, and not only corrected existing issues he made suggestions on how to avoid them in the future. If I have future computer problems, I will definitely call Portland Support Computer Repair again.
Tim H.
Dec 2017
Worked with Grant who was was efficient, knowledgeable, fair and friendly.
Ronald T.
Dec 2015
I saw the favorable comments from other members of Angies List and decide to try them. I could not have been more pleased with the service and results. I took the computer in after doing some research on local repair places and found such positive reports about them from satisfied customers. They were quite professional and very knowledgeable and, as it turned out, had correctly guessed the problem from my list of symptoms, even before I left the shop a few minutes later. The computer was repaired and ready to be picked up a day later. The total cost for parts and repair was less that some other local places charged to diagnose. The service was quick, very reasonably priced, and outstanding in all respects. I can't recommend them higher and will be taking the machine back to them for some planned upgrades after the holidays.
Mary R.
Aug 2015
Laptop runs very well again. Provider cleaned and ultimately had to replace the operating system. They transferred the photos and files, etc so we didn't lose anything.
Have used Portland Computer in the past and always been happy with results.
Have used Portland Computer in the past and always been happy with results.
Ben M.
Jul 2015
unknown
Martha V.
Feb 2015
unknown
Eric S.
Sep 2014
It went as well as it could. Easy parking, went right in, explained what I could about the various issues. Told I could probably expect a call the next day, but upon arriving home mid afternoon, I had a message that it was ready. It's working fine now. This could not have gone down any better than it did. Definitely worth straight A's.
PHIL H.
Oct 2011
They are excellent. They are extraordinary to work with. They are highly knowledgeable and competent. They are extremely helpful. I would highly recommend them.
Kenneth K.
Jun 2011
I chose PSCR because they advertised a ? Free Laptop Diagnostic Service? where you ? bring your Laptop into our computer repair shop and receive a completely free system diagnostic service? and ? let you know up front what the repair cost will be. If you decide the cost of the repair is too much then simply pick your system up and owe absolutely nothing.?
I brought the laptop in and explained that before failing completely I was able to run hardware diagnostics from the BIOS and several anti-malware programmes and found no problems. They called be after about three days, told me that the NVIDIA GPU had failed (desoldered due to overheating) and the repair would cost $270. When I told them to go ahead with the repair, they said I could collect it ?now, because we?ve already fixed it.? Not exactly what I expected.
Several other things made me uncomfortable. I had to ask for a receipt that showed that I had actually left my laptop in their shop and none of their paperwork identified the machine by model number or serial number.
The laptop was repaired and, although now seldom used, appears to be running properly.
I brought the laptop in and explained that before failing completely I was able to run hardware diagnostics from the BIOS and several anti-malware programmes and found no problems. They called be after about three days, told me that the NVIDIA GPU had failed (desoldered due to overheating) and the repair would cost $270. When I told them to go ahead with the repair, they said I could collect it ?now, because we?ve already fixed it.? Not exactly what I expected.
Several other things made me uncomfortable. I had to ask for a receipt that showed that I had actually left my laptop in their shop and none of their paperwork identified the machine by model number or serial number.
The laptop was repaired and, although now seldom used, appears to be running properly.
Response from Portland Support Computer Repair
"GPU assessment is most always the last resort before declaring a motherboard/CPU failure. The only way to determine whether desocketing of the GPU is the issue is to reflow the GPU solder. There is no device or mechanism designed to ascertain if the GPU solder has been compromised - the only way to test this issue is to reflow the GPU. This is why customer was told his system was done so quickly after being asked if he wanted the job done. If the reflow job had failed, our customer would not have been charged anything. In relation to customer's not receiving receipts when dropping off systems, it is our job to address any "comfort" concerns customer's may have. We keep internal paperwork on all jobs we work on, and in eight years of business, have never "lost" or "misplaced" any customer parts. Less than 1% of our customers ask for a detailed receipt when dropping off their systems, but all are provided such if they ask. Customers visit our shop with many different expectations. We encourage everyone to share them with us so we can help obtain the comfort level each customer deserves. Best Regards, Grant C. Lansing CEO, Portland Support Computer Repair 503-206-5499"
PATSY S.
Feb 2011
I had to wait a long time for the part to arrive and they weren't great about informing me that it would take that long. My computer was dirty and scratched when I got it back (but I'm very picky). I felt they were a bit condescending but they are very close to me so what can I say?
Response from Portland Support Computer Repair
"Customer's part delivery was delayed due to severe weather conditions on the East coast. Airports closed for three days. Customers notebook was cleaned while she was present. Nothing was ever placed on top of customers notebook so the scratches (seen when held to light) were not caused by us. Our customers are the reason we are in business. We would never act condescending towards anyone, and are very sorry this customer feels we performed under her expectations."
Robert P.
Oct 2010
Spoke with owner on phone, dropped off laptop computer at shop, picked up repaired laptop 2 days later.
Lew C.
Feb 2010
My company computer and personal computer were networked to a router and the router was connected to the Comcast box. Each computer kept knocking the other off the internet. I talked to Comcast, the router manufacturer (LinkSys), and my corporate IT group. Nobody could solve the problem and they all pointed fingers at each other. After numerous tests Grant figured out that the router was to blame, which wasn't the obvious choice, since it was brand new. He gave me a loaner (which I eventually bought) and offered to help me deal with LinkSys on the return (not necessary). Along the way he solved an unrelated problem with a looping popup window on one of the computers. It was an excellent experience. Grant works hard, knows his stuff, explains things well in layman's terms, and goes the extra mile to solve the problem.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Portland Support Computer Repair is currently rated 4.8 overall out of 5.
Portland Support Computer Repair accepts the following forms of payment: CreditCard
Yes, Portland Support Computer Repair offers free project estimates.
No, Portland Support Computer Repair does not offer eco-friendly accreditations.
No, Portland Support Computer Repair does not offer a senior discount.
Yes, Portland Support Computer Repair offers emergency services.
No, Portland Support Computer Repair does not offer warranties.