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PORTLAND CHIMNEY AND MASONRY INC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Chimney or Fireplace - Clean and Inspect,
About us
Chimney repair and cleaning, masonry, outdoor fireplaces etc.
Business highlights
43 years of experience
Services we offer
CAPS & DAMPERS, CHIMNEY REPAIR OR REBUILD, CHIMNEY SWEEP & SAFETY INSPECTIONS, FURNACE CHIMNEY LINING, GAS & WOOD BURNING INSERTS, MANUFACTURED FIREPLACES, MASONRY & STONEWORK.
Amenities
Free Estimates
Yes
Reviews
4.258 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 10% | ||
| 12% | ||
| 7% | ||
| 7% |
Showing 1-25 of 58 reviews
Renee A.
Oct 2018
Great! We had others come out to look at the job. Two bidders would not even give an estimate because of our steep metal roof. Another wanted to charge us an enormous amount because they said the scaffold would be so difficult.Oregon Chimney folks came out, had the scaffold up quickly and easily and were done with both chimneys in 2 days. they were professional and so courteous.
Branka K.
May 2018
We had a great experience with Portland Chimney and Masonry. Our chimney was leaning and needed to be either repaired or torn down. The owner came out couple of times to assess, give advice and help us determine what the best solution for our needs was. We ended up tearing down the leaning part of the chimney, repaired the rest. Everyone we dealt with on the phone, the owner, and the guys who did the work were really nice, attentive, courteous and helpful. Everything was on schedule, they even started the work a day or two early at their own initiative, due to the weather.
Response from PORTLAND CHIMNEY AND MASONRY INC
"[Member Name Removed], Thank you so much for the Excellent rating! We appreciate your kind words for our work. Our staff take pride in doing quality work and customer service is very important to us. Feel free to call us for any future services including maintenance of the Fireplace Chimney with a Level One Inspection/cleaning. We have special coupons on our website for the these services! Therese Office Manager"
Angela C.
Nov 2017
The office staff was always polite and knowledgeable. I got a reminder call a few days before the service to ensure all the details were correct. And the person sent to perform the service was friendly, professional, and. knowledgeable. The service was performed quickly and they left no mess. I would definitely refer them to others and hire them again.
Moshin L.
Aug 2017
The crew was very thorough, and did a very high quality job. The job took longer than the estimator had anticipated, but the crew did not rush the job. They even took care of some extra problems (decaying top coating on the shoulders of one of my chimneys) that the estimator had not enumerated, all still within the contracted price. The team worked diligently through a record-setting heat wave. Everyone that worked on my house was courteous, and cleaned up carefully after the job was done.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you so much for the great review!! Our staff do work very hard to deliver quality work. We appreciate your positive comments and I will relay the A Rating you gave us to the staff. Therese Office Manager"
Brian C.
Nov 2016
We hired Portland Chimney and Masonry to do a cleaning and inspection of our new to us stove and fireplace after moving into a new house. Every step of the way was fantastic. Scheduling was easy, although a little bit out, time wise .. of course, it's fall and that's to be expected. We received a reminder call a day prior to our service, and a call before arriving at our location. They were actually early, and called to make sure that would be ok. Earl and Jose showed up and both friendly and professional. They pointed out a big issue right away, with how the wrong caps (standard roof vents, not chimney caps) were installed, and removed them for us. They swept everything and cleaned up well. We have white/cream carpet, and you can't tell that they were ever here. Being new fireplace owners, we had a lot of questions that they answered for us in a very friendly manor. I am completely satisfied and will be calling them for future needs. The *only* complaint I have, is I wish they accepted more forms of payment, and that's not really a complaint.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the excellent rating and your appreciation of our staff's work! Therese / Office Mgr."
FREDERICK B.
Sep 2016
It went fine
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the excellent rating! Therese / Office Manager"
Patty D.
Nov 2015
unknown
Jeff S.
Apr 2015
Scheduling the inspection and estimate was very simple and they were able to come out here quickly and assess the work to be done. I accepted the bid and was called by the scheduler the next day to get it on their calendar. They had an opening in a week, but said they could check if things could be moved around to accommodate my short timeline. They were able to schedule it sooner and get the work done. The workers that did the job were very courtesy and proficient. He noticed the original mortar had a tint to it, so he did his best to match the replacement to the color and it turned out wonderful. They were quick and the work was wonderful. Thank you.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the A rating on all categories! We appreciate your kind words on our work. Best regards, Therese/ Office Manager & Staff here at Portland Chimney & Masonry Inc."
Linda F.
Oct 2014
Our chimney was crumbling and falling apart. They came and took it down and built us a new one. The chimney looks amazing and hopefully will last another 80 years!
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you very much for the A-ratings!"
Michelle H.
Aug 2014
We sold our home and were required to have chimneys cleaned and screens placed over top of both. Had a great experience from my initial call to Portland Chimney. The office staff was friendly, polite and helpful. I was given an estimate for the work over the phone and scheduled an appointment. Due to traffic Earl was a bit late but immediately set up. He was fast, clean and very friendly. Not a smudge of dirt was left in my home and the bill was exactly the same as the estimate. We have already recommended Portland Chimney to our neighbors.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the A Rating for our services! We appreciate you taking the time to give this excellent review. We strive to deliver A Rating service to our customers. Also, thank you for referring us. Have a great day! Portland Chimney & Masonry Inc."
Celena H.
Apr 2014
I got the estimate a few months ago and had been waiting on other remodeling/repair work to be figured out first. But then they offered a 10% discount and I booked the work. The workers were all polite, nice guys. They cleaned up well after themselves.
Our chimney went through 3 stories (plus the big attic), but they had it dismantled in a day. The 2nd day of work was to patch the roof. It l
They were very accommodating and answered a bunch of roof related questions I had (it's a high roof, I've never been up there).
Our chimney went through 3 stories (plus the big attic), but they had it dismantled in a day. The 2nd day of work was to patch the roof. It l
They were very accommodating and answered a bunch of roof related questions I had (it's a high roof, I've never been up there).
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the Excellent A rating for every category! We appreciate this very much!"
Scott K.
Apr 2014
From the owner/estimator Bill Lee, to the office staff, to the crew, everything was exceptional !!! Would strongly recommend them!!!
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the A Rating! We appreciate you taking the time to give us this excellent rating. Customer service is our top prioirty. Thanks again!"
Ann R.
Apr 2014
The chimney leaked for a couple of years off and on after the rebuild. Mostly after a big rain storm in the Winter; I was mad and didnt know what to do to get it right However, after they came out again this Fall it finally seemed to be fixed now. He put a top coat sealer on the crown which seemed to have done it. It would have been nice to have them do the extra sealing back when it leaked the first time but I do appreciate them making this right.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the opportunity to make things right for you. We do appreciate that. Therese; Office Manager"
Kirsten B.
Feb 2014
I love them, he is excellent. I paid for the repair, and it was reasonable. I used them on a rental house, because I sold the house, and the buyer said there was a crack on the chimney. Portland came out, and said it was a cosmetic crack, and they examined the whole stack. They discovered that the mortar had disintegrated between the brick up on top, which the inspector hadn't noticed, and I was able to provide the buyer a reasonable and competent price for that repair. The important thing is rather than spending 5000 Dollars on a cosmetic crack, I spent 1400 Dollars on re-mortaring the stack. I had used them prior on my house to re-point my chimney, when I had built my fireplace in my basement. They did excellent work. I also recommended him to my neighbor, and he fixed that.
Response from PORTLAND CHIMNEY AND MASONRY INC
"[member name removed], Thank you for the excellent review. We appreciate you taking the time to note the details of our service to you and your satisfaction with our staff and service. Thanks again!"
Scott K.
Jan 2014
They did an excellent repairing the chimney but never completed the job. After 28 days they were suppose to come back and seal the chimney but never did. We paid for the chimney work but not the seal work. We told them we would pay for the seal work after completion. Never heard from them again.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the excellent rating on our masonry work for you. We did however route the paper work for filing as a completed job and it should have been routed to scheduling for a water seal. We have corrected that and will deliver the water seal as soon as possible. Thank you for the opportunity to provide you service. We appreciate your business!"
Zachary N.
Mar 2013
They did a great job. They arrived within a timely manner. They provided a good price and were easy to work with. The work was done quickly.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Thank you for the excellent rating. We appreciate your business. Therese; Office Mgr."
DANIELLE A.
Mar 2013
Very unproffesional with getting information to me and paperwork.
After speaking with the office manager on the phone, she called once recieving the Angie's List review, it not seem that they fully understood the lack of unprofessionalism. She seemed to be under the impression that it was a mere lack of poor handwriting. That was part of it. The entire experience was handeled very unproffesionally and they did not follow through with what I was told until I had to call and get things to happen, twice.
After speaking with the office manager on the phone, she called once recieving the Angie's List review, it not seem that they fully understood the lack of unprofessionalism. She seemed to be under the impression that it was a mere lack of poor handwriting. That was part of it. The entire experience was handeled very unproffesionally and they did not follow through with what I was told until I had to call and get things to happen, twice.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Member, Thank you for speaking to me on the phone today about your experience. As we discussed since you felt the Estimate wasn't legible I am happy to type it and resend it to you. Customer Service is very important to us and I would like to the opportunity to make things right. Sincerely, Therese ; Office Mgr."
Valentine C.
Feb 2013
The guy that first came out and did the original job in 2008 did well I think. However, the roof near the chimney started leaking again in the beginning in the beginning of 2010. They came back out and did some preliminary work - checking previous workmanship. They basically left saran wrap around my chimney. They never got back to me again after; it seemed like they didn't want to complete the follow-up. I believe I called them about a refund after this and they never responded.
Raymond V.
Feb 2013
When it wasn't done satisfactorily, I called them and told them that there was a problem with them. All of a sudden the person that was helping me do house cleaning said, "There's some guy with a ladder outside". I had specifically told them, do not come to my house and do not come right now. I was calling the state construction board. They were here in 2 hours and just ripped out equipment that wasn't put in right.They just took it. We ended up not paying for their services because they done such a terrible job. When they are coming on my property when i specifically told them not to. I called the BBB. They made a mess inside my house, I called them and the guy said he would come out and clean it up. He did, excuse me, such a S**** job it took 3 of us cleaning after he left after they had allegedly cleaned up. They hadn't covered anything in the house when they did this, which they were supposed to have. There was soot and everything all over the wood floors and the furniture. Everything. It was a mess. The price was reasonable. I remember it being a good price. If they had done the work properly and it had been done well, the price would have been good. Unfortunately, I got what I paid for, not much.
Jazzmin L.
Dec 2012
Went great. Servicer called to inform me he was ahead of schedule if I was available to meet him sooner. Once I got there, it only took him about 15 min to complete the work. I noted how fast it went, and he replied that he had already done all the prep on the roof prior to me arriving. Saved me time and allowed me to get to my next activity quicker. He inspected the chimney and provided some suggestions for improving what I was working with and what I could expect not having a cap on the chimney.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Member, Quality service to our customers is very important to us! Thank you for the Excellent rating! Therese; Office Manager"
Jeanne W.
Dec 2012
You can't get any better than this company. Louis was timely and thorough. He had no problem replacing the directional wind cap, and finished in a timely fashion. Not only is he professional, but personable. I would definitely use them again.
Mercer L.
Oct 2012
I've gone through several vendors trying to find ones that I can rely on. Where other people have wanted to tear the chimney down, they're able repair it, which saves a lot of money. They're respectful, timely, call you back, and really treat you with respect.
Maribeth G.
Oct 2012
I contacted Portland Chimney and they sent an estimator out the next day. They recommended that we have both our chimneys rebuilt, but we chose to have only the worst one done this year due to costs. They scheduled the work out two weeks to insure we have the right mason do the job. They ended up coming two days sooner than planned and in two days we had our chimney rebuilt. The mason was very neat and professional and his helper kept the job running smoothly. The chimney looks great and should last another 100 years! I had seen another chimney in our neighborhood that had been rebuilt by this same company, which is why I contacted them.
Billy H.
Jul 2012
During the estimating process the following was noted: The original Brick in the existing Family-room Fireplace Chimney, on the backside of the house was a mix of old brick salvaged from old buildings, The old brick was badly flaking and dissolving and the Chimney needed to be rebuilt. The other Chimney on the Front-room Fireplace, located on side of the house on the second level roof had been built with new Brick and didn't need the Brick replaced. It did need a new Crown and Tuckpointing of all Joints above the roofline. We agreed on the work and price for both Chimneys. A new SS Rain Cap was added to the side Chimney later in the work.
Prior to getting the estimate I had spoken with Rachael, the scheduler for Portland Chimney and informed her that I had engaged a contractor for new roofing and would like the chimney work done before the roofing. She agreed and would coordinate with the roofer to do that and keep me informed of the schedule.
When the Mason and Helper arrived to start work they asked for connections for power and water. Water and power connections were pointed out. They explained how they would use tarps to catch old bricks and debris, roll the stuff up and carry it away. They said they would alert us before grinding mortar. They explained how they would use plywood and tarps as needed to protect the roof and a scaffold platform for the grinding work on upper level side Chimney. The work began. Eveything went as planned. On his own initiative Rafael crafted an architectual design into the upper part of the chimney that he rebuilt. I'am very pleased with the Chimneys now. They really add to the house.
Response from PORTLAND CHIMNEY AND MASONRY INC
"Member, Thank you for the excellent rating of our services to you. We appreciate your comments and attention to detail. Therese Lee; Office Manager"
Valerie V.
Apr 2012
The work went well except for cleanup. Some of the fluid they used to clean the roof material ran down the sidingand caused some stains. Portland Chimney sent personnel to clean up the stains and almost all of it went away.
Licensing
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FAQ
PORTLAND CHIMNEY AND MASONRY INC is currently rated 4.2 overall out of 5.
Yes, PORTLAND CHIMNEY AND MASONRY INC offers free project estimates.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer eco-friendly accreditations.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer a senior discount.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer emergency services.
No, PORTLAND CHIMNEY AND MASONRY INC does not offer warranties.