PAUL'S PLUMBING SERVICE COMPANY

Excellent! There was an appointment initially set up and a price agreed to, and they showed up early and worked with us better than I could have hoped for! I will go to Paul's Plumbing again if anything comes up!

Not well in terms of results.  They were good to deal with but I feel like I paid alot of money for a so-so job.

First of all, Paul returned my call! He had someone out in less than one hour. The work was honest and fast and I felt very comfortable with the person who was sent to do the job. I had a bid from another company before my sink clogged and it was twice as much as the bill I ended up with from Paul's Plumbing. I had been fretting about the cost of the other bid when my kitchen sink clogged. I decided to find a very local company from the phone book to do another bid. I felt really good talking to Paul, he was upfront about his hourly rate and I said send someone over and skipped the bidding process. I give them an A+.

They were a no show...called 15 minutes before appointment to say they had another job to do - I lost a day of work. When they finally do show up, Tim the plumber demands payment for 2 hours even though he was out the door in 90 minutes. Then he demands $70 "trip" charge and $10 for a "truck" charge. I tell him Paul said they charge a flat $140, but Tim demands payment for these bogus charges. I call Paul up and demand a return of the bogus charges... Paul starts screaming and hangs up. He was verbally abusive and is unethical and unprofessional. I should have checked Angie's list first- as he has a long history of TERRIBLE service.

The general contractor was on site at all times. When the plumber and apprentice showed up on the day scheduled, the General was framing a window near the sink and offered to stop. The plumber said no problem and came back the next day. The bill was much higher than quoted and the return trip was cited as the reason. To add insult to injury, the plumbing work did not pass inspection. I was told that ''we would have done it differently if you had told us you had permitted it''. They agreed to return some of the money, but never did.

Paul was at my home only during the initial visit. The first time I declined to pay additional money for work that was already in the contract, one of Paul's plumbers threatened to ''rip out all the plumbing'' they had done thus far, if I did not come within the next 30 minutes with a check. No one cared that I was out of my home for 2 months & the additional cost/stress that entailed. They were late regularly and often did not show up at all, although scheduled to be there. Two plumbers who came in after them both said the work quality was poor, cheap materials were used, and the cost of the job should have been closer to $3,000 total. Paul & his employees did not care about me as the customer, or the quality of their work. This is my first home & I had no idea what to expect. They took advantage of my naivete and good will. Two years later, I'm still finding problems with work they did, but I call someone with integrity, not Paul's Plumbing Service.

The first call was close to the estimated time. When I needed them to return because leak is not fixed, they were hard to reach, missed connections. I was home the whole time however, so how do you figure that? They came back two days later and couldn't find the cause of my water under the sink. When I called and talked to ''Paul'' he said he sent them out here for free and what more did I expect. He said a lot more but I asked him if that was his bottom line and he said yes. He insists that the replacement faucet was needed or they wouldn't have put one in and acts like there is no water on the floor and if there is, it must be from another problem and he will need to charge me to send them out here again. I don't feel this is resolved at this time. Paul suggested I give it a few days to dry up or whatever. But will need to charge me to come back out to fix a problem I say is still existing. He doesn't agree with me however. I don't find them to be caring enough about the customer.

INITIAL PHONE CONTACT WAS GREAT. PLUMBERS SHOWED UP ON TIME, WHOM I LATER FOUND OUT WHERE UNION. THEY DID NOT GUARANTEE THEIR ESTIMATE OF THE CAUSE. MY WIFE AND I REMOVED THE SHOWER DOOR ASSEMBLY AND RE-CAULKED WHICH TOOK US ABOUT AN HOUR AND A HALF. WE FOUND OUT LATER AFTER MOVING, THAT THE LEAK WAS STILL PRESENT AND WAS ULTIMATELY FROM THE SHOWER DRAIN, AFTER THE PLUMBERS INSISTED IT WAS NOT. EXTREMELY POOR SERVICE.