PATTY MACDUFFIE
About us
OWNER-OPERATED. NO SUBS. CHARGES BY THE HOUR. NO TRAVEL CHARGES. ADDITIONAL WEBSITE WWW.COMPUTERHAVEN.COM/FORUM CREDIT CARDS ACCEPTED THROUGH PAYPAL.
Business highlights
28 years of experience
Services we offer
& TUTORING., 8, 8.1 and 10; MICROSOFT OFFICE & OTHER PROGRAMS; GRAPHICS, ADWARE REMOVAL & PREVENTION, CONSULTING, HARDWARE PROBLEMS, HOME/SMALL NETWORKS, INTERNET CONNECTIVITY ISSUES, SCANNING, SECURITY ISSUES, SLUGGISH MACHINES, SPYWARE, SUPPORT FOR WINDOWS WINDOWS 7, VIRUSES
Accepted Payment Methods
- CreditCard
Reviews
4.9129 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 0% |
Showing 1-25 of 129 reviews
Clay W.
Feb 2015
unknown
Response from PATTY MACDUFFIE
"Thank you, [removed member name]."
Homer R.
Sep 2014
We had an old laptop that was in bad shape. I knew it was time to call Patty when I was waiting for it to boot-up and watched a snail crawl across the floor. Seriously, this computer was sad. She came over, took a look at it and suggested we copy our files onto a thumb drive and she took the laptop with her. She added more RAM and cleaned up whatever was in there. It ran much better after that. Thanks, Patty. We apologize for being so slow in putting up this review.
Response from PATTY MACDUFFIE
"Thank you, [removed member name]! I appreciate the review, even if late. :) Patty"
Homer R.
Oct 2013
She was very good. I give her all A's and will use her again in the future.
Sharon S.
Sep 2013
My computer worked well after she was done. She apologized for not being able to solve the second problem and decreased my fee substantially. She was gracious and very helpful.
Tamara A.
Jul 2013
She the best that she could and fixed the problem.
Judy G.
Jul 2013
Extremely well. She arrived on time, her fee was reasonable.
Response from PATTY MACDUFFIE
"Thank you, [member name removed]."
Lorin K.
Jul 2013
She was good.
Response from PATTY MACDUFFIE
"Thank you, [removed member name]."
Rosemary G.
Jun 2013
The experience seemed fine. It was expensive but she was okay. She seemed to have gotten it working quickly and it was like she knew what she was doing.
Response from PATTY MACDUFFIE
"Thanks for the report!"
W Q.
Jun 2013
Patty was very professional and provided sound advice as well as fixing the problem of many popups which
slowed down the machine. She ended up removing many prograns and add ons that slowed down the computer.
slowed down the machine. She ended up removing many prograns and add ons that slowed down the computer.
Response from PATTY MACDUFFIE
"Thanks, [member name removed]. It was delightful to meet and work with you! Patty"
Gloria R.
May 2013
unknown
Adrienne K.
Jan 2013
My old computer finally gave out. I phoned Patty, she called me back in less than an hour. While we were on the phone I asked her for suggestions of what I should buy, she gave me some ideas and I got the new computer the next day. She came over on a Sunday to pull photos from my old hard drive, and set up the new computer. I'm not technical, and she was very calm and not judgmental, and basically relieved my anxiety about using a new system. She explained what she was doing and why. If I ever have another problem I will definitely contact her and will recommend her to my non-technical friends who need extra care.
Response from PATTY MACDUFFIE
"Thanks very much, Member. We had fun too! :)"
Ollie D.
Dec 2012
I was satisfied with the work done/
Response from PATTY MACDUFFIE
"Thank you, Member. It was a pleasure to meet you. Patty"
Kathryn L.
Nov 2012
Patty completed her repairs promptly and professionally.
Response from PATTY MACDUFFIE
"Thanks, Member. It's a pleasure doing business with you."
Bobbi F.
Aug 2012
I looked up computer repair services & called the first three that I thought would be a good match. Patty was the first to return my call. I was able to bring my laptop to her, she quickly diagnosed the issue & reviewed the next steps with me. I agreed to the repair plans & estimate & she went to work. She completed the work the next day & I was up and running again. If I had to have my laptop repaired, I'm SO glad I found Patty. Excellent customer service, knowledgeable, great attitude, all-around superb experience! HIGHLY recommend her (& her wonderful, homemade lemon cashew protein bars). Hoping I don't have to use her services again but, if I do, Patty will be the ONLY person I call!
Response from PATTY MACDUFFIE
"How delightful! :) Thanks so much, it was a real pleasure working with you! Patty"
Diane L.
Aug 2012
Patty came to the house and patiently worked on the computer for several hours. There wasn't a virus or malware, as I feared, but problem, as she put it "deep within." As she was still not able to make it perform well, she took it with her to work on so that she could do other thiings while waiting for it to load a newer operating system, security system and the microsoft repair suite. When she returned with the computer a couple of days later, she helped me do a few things with the computer that I had been unable to do before (thanks!).At this point, the computer runs much faster, but I suspect (as did Patty) that it wasn't totally fixed and never could be. BUT, she spent a lot more time on the thing than she charged me for and it works well enough that I could finish some major projects. If it starts cutting up again, she explained how I could get a better computer without any inadvertent flaws. So, I will probably do that...
Response from PATTY MACDUFFIE
"Thanks, Member. For the record, since there were no operating system discs for the machine, I had to try to fix it without wiping everything and reloading. Your machine had months of failing Windows Updates. The "deep within" was corruption in the Windows manifests, which I had to try to patch together from a working machine. It actually took hours of detective work to locate exactly where the problem was - and as you say, I was only able to get everything mostly functioning well. I hope enough for your needs without costing more than the computer was worth. I was able to get your computer doing Windows Image backups, so you have a way of recovering if the hard drive goes. I did make your recovery discs as well - but these failed in trying to use them (said corruption in the Windows files, no doubt.) You were most understaning and patient, and fun to work with - which I appreciated very much!"
Nancy W.
Jun 2012
She was responsive--I got an appointment very quickly--and very professional and pleasant. I will definitely call her again for our next disaster.
Response from PATTY MACDUFFIE
"Thanks so much. I do so appreciate the feedback!"
Barbara C.
Jun 2012
Patty arrived on time and did everything I needed and showed me how to do many tasks. I got my pictures all backed up to disks and learned how to do it myself in the future. She cleaned up my computer for me of several issues I didn't know how to do myself.
Response from PATTY MACDUFFIE
"Thank you so much!"
Brent J.
May 2012
Great work ethic. There is no wasted motion when Patty is on site and she is a pleasure to deal with.
Response from PATTY MACDUFFIE
"Thanks. This is very kind of you. Patty"
MARSHA S.
Feb 2012
She is great to work with. She is always very responsive when I call her.
Response from PATTY MACDUFFIE
"Thank you, Member. Your report is appreciated."
Cheryl F.
Feb 2012
She is very knowledgeable and skilled. She is also professional, prompt, and efficient. I would and continue to recommend her services.
Response from PATTY MACDUFFIE
"Thank you, my friend. Always a pleasure to work with you!"
Rebecca S.
Feb 2012
Pattie was extremely professional, and helpful in cleaning up the new system. She gave me instruction on the new versions of both programs, and helped me learn how to navigate and operate the enhanced system. It was obvious to me that she had vast knowledge and expertise, and was capable of addressing far more complex issues than I presented. She was very easy to work with, patient, and helped me make the transition.
Response from PATTY MACDUFFIE
"Thanks so much. Your feedback is greatly appreciated!"
Gordon C.
Jan 2012
Went well as far as it went.
Response from PATTY MACDUFFIE
"I am sorry you were not happier with my services. First of all, we began with a non-booting laptop. After doing the usual troubleshooting things to try to get it to boot and being unable to do so, I did a complete system recovery. This takes time, and that time is determined by the system manufacturer and how their recovery options are structured. After the recovery, I then had to remove all of the preinstalled software the manufacturer includes in new computers which cause system instability and crashes. Secondly, I did all of this in 3 hours, which is quite short as these things go, and your total cost was $225 - not $350 as you stated. I also don't understand why you waited a year and a half to write a report, as the only information I have is what I wrote on the invoice - there is no way that I recall further details of what may have happened a year and a half later, with the numbers of computers that I service. Lastly, you say your only real issue was with the price (which if you called around you would find was definitely at the low end), yet you gave me a B on every other category as well, with no explanation as to why. Pardon my irritability - but your waiting so long to write this, then to mis-state the facts is irritating - particularly in light of the fact that these reports have a direct effect on my business. My reputation is quite stellar, and this report - though not terrible - may still unfairly tarnish that reputation."
Rosemary G.
Jan 2012
Everything went really well. She seemed to be pretty knowledgeable and know how to work on computers as well.
RON S.
Jan 2012
She was very professional, knowledgeable, and helpful. She discussed options with me and let me know what I could do to fix the computer or in getting a new one.
Laura S.
Jan 2012
I thought the pricing was high but I think she is an awesome person. I have an old computer so repair was expensive. She was very personable and I will recommend her.
Response from PATTY MACDUFFIE
"Thank you! I appreciate your comments! :)"
Licensing
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FAQ
PATTY MACDUFFIE is currently rated 4.9 overall out of 5.
PATTY MACDUFFIE accepts the following forms of payment: CreditCard
No, PATTY MACDUFFIE does not offer free project estimates.
No, PATTY MACDUFFIE does not offer eco-friendly accreditations.
No, PATTY MACDUFFIE does not offer a senior discount.
No, PATTY MACDUFFIE does not offer emergency services.
No, PATTY MACDUFFIE does not offer warranties.