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Pannell Floors
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
Please CALL for appointments and estimates! Professional Carpet/Flooring installation coupled with honest TRUE SAVINGS of wholesale materials for over 25 years. Residential/Remodel/New Construction/Small Commercial/repairs Labor guarantee 4 years! unmatched in industry. We follow CRI guidelines to the fullest. Your investment is taken seriously. Thousands of references, and repeat customers Pride in workmanship, Certified with CRI, and Orcon since 1999. 25 Plus years of installations, and counting. We want to earn your business, from start to finish. No project too big, or too small. The smallest of details matter. There IS a difference!
Business highlights
27 years of experience
Services we offer
Professional carpet installation. Flooring material sales. Water damage repair. Existing flooring removal & disposal. Furniture moving.
Accepted Payment Methods
- CreditCard
Reviews
4.973 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 0% |
Showing 1-25 of 73 reviews
Kathy J.
Jul 2020
The Pro: Carpet was removed, pad and new carpet installed for our entire upstairs in less than two days. The Negative: There are multiple seams in our hallway that were not there when the previous carpet was installed and two stand out, and when reaching out to the owner, he immediately told us why it had to be that way and that there is nothing wrong with what had been done. Two of his installers were the ones laying the carpet and he only came by for the bid. He said that he had us order less carpet to save on waste this way. We have a LOT of extra carpet which would have been able to be utilized on the entire hall so this did not seem accurate. He told us the he would come out and look but if he did and didn't find an issue that he would charge a trip fee, and he then told us why we would be wrong and be charged. Later that day we also found a hole in the stairway with some torn sheet rock. When texting him about this his response was "it wasn't us". Who else was there at that level working on carpet I ask? Yes, he cashed the check and hasn't responded when we told him that it was them. Unless you just want a quick installation with seams in places you wouldn't expect, and no positive follow up, we would not recommend working with Pannell Floors. Updated: The owner, Dave, has responded multiple times and that we have chosen not to engage any further. We understand that the hole may be an issue from the past, but not the tear in the sheetrock. We have reached out and had an independent inspection completed, and will be having our hallway carpet reinstalled with less seams in the near future. We recommend that whenever you work with a contractor, that you ask about where seams are going to be placed, and if they will show, as the fact that every time I walk down my hallway and see 3 seems in less than 20 feet, I question the logic and need for this. We would NEVER want to sabotage a contractor's business. As stated before, if you want a quick installation, go with Pannell. Much of the work is quality as well. The seams and customer relations at the completion are the reason for this review, not the quality. A few of his comments: "why your so dead set against me I can only guess, but it's apparent you had this in mind prior to our install as we were nothing but courteous, on time, and professional" "Please get inspection so you can stop trying to ruin our livelihood and reverse your false review."
Response from Pannell Floors
"Thank You for your feedback I am truly sorry you are unhappy. Regardless of your negative review, I have been available every step of the process. I have also asked that you get a independent inspector to a**** our work, and stated we are 100% confident that inspection would pass with flying colors. If for some reason the inspection stated there was an installation issue (which we do not expect) we would address and take care of. Happily. Regarding your hole in Sheetrock you claim we caused, I also conveyed how you could easily see how that damage was not created by us, simply not possible, and was there prior to our installation. I attempted to call and speak with you multiple times, but you would not answer call, so to say I haven’t responded is incorrect, and misleading. My goal is, and always has been 110% customer satisfaction and reviews here and elsewhere reflect that over many years. That has not changed. I ask you please have an independent inspector look at our install, and I am confident once that is done, you will find we provided a top notch, quality installation. We take pride in our craft, we value or customers investment and take every measure to ensure your investment is taken seriously. I fully expect you to enjoy your new carpet for many years to come, and I am truly sorry you feel your experience was not as you envisioned. Please keep me updated as to the inspection, and update review once completed, as we are confident it will resolve your concerns. All the best Dave"
Cathy N.
Dec 2018
The job went very well. We couldn't be happier with the finished project. There were a couple of issues that arose during the project and Dave's team couldn't have handled them better. They even came back at the end to make sure a small detail was taken care of. During the project, there were some price issues around furniture moving and Dave worked with me to make sure that they were resolved to my satisfaction. Dave responded quickly to every phone call, his team arrived on time every day and put in a full day's work. The team was exceptional, - kind, courteous, respectful, and we wouldn't hesitate to hire them again.
Richard W.
Nov 2018
The project went extremely well and couldn’t be any happier with the end result. This company was fast friendly and very Courteous. Superior in all areas. Very very pleased.
Harry W.
Jan 2018
Went very well because of their high degree of professionalism.
Matt T.
Sep 2017
Dave and his installer are experienced professionals in their trade. They offer good value, quality installation, and excellent customer service. Communication was excellent as they kept me frequently informed via phone and text. Soon after the installation was complete, I noticed a small manufacturing defect in the carpet. Dave quickly coordinated to repair the problem. I'm satisfied overall and would recommend them to others.
Jeff J.
Aug 2017
They did great work and were very professional in all aspects of the job. They also referred us to a very helpful wholesale carpet dealer prior to the installation and we saved a lot of money as a result.
Barbara S.
Aug 2017
Very professional always on time and cleaned up after themselves. Installers for very pleasant and conscientious.
Bill B.
Jul 2017
Quote was very competitive, and was able to schedule the work within the time frame needed. Installation went smoothly, and on schedule. There were a couple of issues with installation that become more challenging to resolve due to communication between the company and homeowner.
Morgan K.
Jun 2017
It went perfectly. Dave was right on target with carpet measurement needs and great to work with. Installers were professional, courteous, and their work was precise. I would hire Pannell Floors again!
Morgan K.
Jun 2017
Perfectly.
Jessica C.
Apr 2017
Everything went great! Dave and his crew were super easy to work with and did an amazing job!
Brent C.
Feb 2017
Dave Pannell is a consummate professional. He was straightforward, communicative, polite, and helpful. He gave great professional insight into my situation and provided me with good, affordable options for replacement of over 100 square yards of carpet. Dave allowed me to use his wholesale pricing at the carpet retailers, saving me hundreds of dollars on the price of the carpeting. Installation was scheduled and knocked out without any hassles whatsoever. The installation of the new carpet looks beautiful, and I'm so happy that Pannell Floors was recommended to me. I anticipate using him again in the future, and I would absolutely recommend him to anyone looking to have carpeting redone in the Portland area.
Shelley J.
Jan 2017
In all of our interactions, he was as helpful as possible, and the crew worked hard to achieve an excellent result that we are very happy with. I have since recommended Pannell Floors to several people. I think their work demonstrates that they care about the quality of their work and their customers!
Kelli U.
Dec 2016
They are always professional, courteous, clean up after themselves and meet or exceed work performance.
Annick B.
Dec 2016
Dave and his crew really came through for us. We had pre-purchased carpet for a remodeled attic about a year earlier that needed to be installed. When the crew came to Install the carpet they let us know that we did not buy enough carpet to finish the job. Dave and his team installed what they could and then squeezed us into their packed schedule a week later after we purchased the remaining carpet. The crew was very professional, friendly and knowledgeable. Our carpet looks great and we are glad we found Pannell Floors!
Russell O.
Dec 2016
On time, under budget, quality work.
Jon T.
Sep 2016
All aspects of our experience using Pannel Floors has been excellent. This is the 3rd time we have used them for carpet purchase and installation for entire houses.
Dave responds to phone calls and questions in a professional and timely manner. He lets us know what to expect, when to expect it and
makes sure the whole process is easy as possible. His staff is on time, courteous, respectful and very hard working. The respect your property and clean up after the job is done.
Dave is the first and only person we call for our flooring needs.
Dave responds to phone calls and questions in a professional and timely manner. He lets us know what to expect, when to expect it and
makes sure the whole process is easy as possible. His staff is on time, courteous, respectful and very hard working. The respect your property and clean up after the job is done.
Dave is the first and only person we call for our flooring needs.
Cari P.
Aug 2016
I do not have enough positives to say about Dave Pannell/Pannell Floors. Dave and his crew's work is impeccable, reasonably priced and they're nice! As a really busy, working person I don't have the time or desire to micro manage. With Pannell Floors I never have to hover over them and monitor what they're doing; I can trust them to do the job perfectly the first time. I have a few contractors that I am completely loyal to...Pannell Floors is one of those few.
Theresa B.
Jul 2016
It went great! It was a little more difficult then expected but they took their time and made sure it was perfect. We are very happy and would use them again, along with recommending them to others!
Therese D.
Jul 2016
the crew arrived on time, were friendly, hard working and professional. they did a great job and cleaned up after themselves. i would highly recommend this company!
Keith W.
May 2016
They were pleasant and easy to work with, professional and polite. Dave was easy to communicate with and quite responsive by both phone and email. Our family was in the house as work was being done and they coordinated that well. The crew of three was polite, pleasant, and enjoyable on the job. Colt, the lead man on the crew, is a carpet pro. This was a large residential job, the whole house except the basement. The installation was well done over three days and the clean up was good. Carpet was purchased through Contract Furnishing Mart at Pannell's contractor discount. In the end, I probably paid about the same in total as I would have if I bought retail at a big box store with supposed "free installation," but this way I knew I had a professional installer with good references and the carpet supplier was also professional and knowledgeable... a much better way to go than the box stores.
Chris S.
Mar 2016
We needed some work done in our basement after a flood. All the work was done quickly and efficiently. Dave sold us some rubber padding for the carpet that he had in stock at the wholesale price, which was nice. He gave us good advice about what to install to reduce expenses if the basement floods again.
There was a minor mixup on the billing - he overcharged us for the first part of the job, but fixed it as soon as I pointed out the mistake with the comment "Sorry, I had about 15 jobs I was collecting on, and just went with my quick notes i had."
There was a minor mixup on the billing - he overcharged us for the first part of the job, but fixed it as soon as I pointed out the mistake with the comment "Sorry, I had about 15 jobs I was collecting on, and just went with my quick notes i had."
Stephen H.
Jan 2016
unknown
Liz G.
Nov 2015
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Sue W.
Aug 2015
unknown
Response from Pannell Floors
"Hi, Thank You for your review. I am sorry you felt I was intense during our conversation regarding your crawl hole space not wanting to sit back in place after another trade removed it. You were obviously upset, and I simply wanted to explain that there was nothing we could have done to create the issue, and the reason we would normally charge is simply because it was not an issue we created, but I do apologize if I upset you, and I hope our coming back out at no charge was appreciated to show we will do whats needed to try to satisfy our customers. I did have the guys comenback out to see if there was anything we could do to help to no avail, and I hope you were able to resolve the situation. My only guess is humidity had expanded the wood in that space, preventing the crawl hole cover from reseating, but after cutting carpet back per your request, we still have no idea? We definately did not rush the job, and returned one time to put carpet in the vanity area so that you did not have to live with a bare floor, and to make sure you were happy, and comfortable in that space while waiting to redo the floors in that space. You have a full 4 year warranty, should any installation issue arise, and that covers any bubbling of materials or seam separation, neither of which has ever happened, but the warranty is there for your peace of mind! Again, I apologize for any miscommunication, or misunderstanding regarding how you percieved our conversation, I pride myself on customer satisfaction, and quality customer service, so I will learn from this and ensure my customers never have that perception of me. Most importantly, Thank You for the business, and I am confident you will enjoy your new carpet for years to come! At any time you have a question, please feel free to call! All the best, Dave"
Licensing
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FAQ
Pannell Floors is currently rated 4.9 overall out of 5.
Pannell Floors accepts the following forms of payment: CreditCard
No, Pannell Floors does not offer free project estimates.
No, Pannell Floors does not offer eco-friendly accreditations.
No, Pannell Floors does not offer a senior discount.
No, Pannell Floors does not offer emergency services.
No, Pannell Floors does not offer warranties.