Orkin Pest Control

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We had used Orkin in the past and had no complaints, so we thought this time would be no different.  We had a colony of box elder beetles in one of our deck boxes.  The inspector came on 3/21 as promised and on time - he diagnosed the problem and took my payment information for a full year's service of monthly prevention and treatment ($717, including a discount for paying up front).  He set up a time for a technician to come on 3/25.  The technician didn't come, so one hour after the 2 hour window had passed, I called the the only number I had been given (an 800 number).  The rep said, no, there was no service scheduled, so he connected me to the branch manager.  She said it was a filing mistake and someone would come out the very next day, 3/26.  A technician came as promised and did the work I asked.  He wrote on my invoice that a follow up service would be performed in one week, on 4/2.  No one came on 4/2, and when I called, a different customer service rep said that my follow up had already been done on 3/26.  I said, no, that was when the initial service was done.  There was still bug activity, so I needed someone to come out and follow up.  He apologized and said he could get a technician to come two days later, 4/4, from 12-2, but it would be tight.  I said, ok, but I am also pressed for time that day, and if he comes after two, I won't be able to be there.  He told me if he doesn't come by 12:45, call again to get an estimated time of arrival.  So, on 4/4, at 12:45, no one had come, so I called.  This time the customer service rep (again, someone completely different) told me I had a balance of $205.  I said, I shouldn't, as I agreed to pay up front for a year's service, and quoted the invoice I had gotten from the inspector on 3/21.  I noticed then that my last name on the invoice from 3/26 was badly misspelled and asked if that would have anything to do with it.  She said, no, is the credit card ending in **** your card?  I confirmed it, and she said she'd "take care of it."  She was unable to get ahold of the technician, so she said she'd send him a reminder text and have him call me.  He called at 1:30 and said he was running late, that I had been scheduled for 11-1 (incorrect), but I told him I had been told 12-2.  I also told him if he came after 2, I wouldn't be there.  He said he definitely couldn't make it by 2, but maybe he could just work on the outside and leave an invoice on the door?  I said that would be fine.  I got a message on my phone at 5:30 (while I was out) from the same technician who said he was sorry, but he wasn't able to get there and he'd be happy to come the next day.  By this time I was pretty upset and didn't want to talk to anyone for a while - it was clear the communication between departments was terrible and I was getting nowhere.  I had already wasted 6 total hours of my time waiting for service that never came, and the bugs were coming back.  To add insult to injury, I received a bill on 4/8 saying I STILL owed $205, for the initial service (which was the only service actually performed), follow up, and next month's service.  Then my card was charged on 4/10 for $785 - when the initial agreement was for $717!  I was too mad to be coherent, so I had my husband call on 4/11 to cancel our service and refund our money.  They agreed to give us a full refund, and that was about the only good thing that happened!  But they still kept the $205 for the service! By this time, there was absolutely nothing they could have done to make it right - there was no way I was going to wait around for someone to not come again.  The service was rendered ineffective by the inability of someone to get out to follow up.  And the thing is, I know it wasn't any individual person's fault - it's the company's fault for setting up such a bad system.  I never got the same person twice, whether it was customer service or the technician.  I will NEVER use Orkin again!
(Note - I waited to post this because I was so angry and didn't want to think about it for a long time!)

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The tech took care of the problem caused by the main office in Atlanta not relaying crucial information to him (our dog throwing up after the borax based granular bait application even though we kept her away from the area). He even came up with a reason for the problem (grain based coating causing her problems due to a grain allergy she has.) He made sure we had his cell number so we could call him directly with problems.

I am happy with the local Orkin office and would not hesitate to give them 5's. But the main office is frustrating to deal with and I can't give them 5's for that reason.

I would have recommended him for the service type that we had before but he apparently has left and decided to become and fire-fighter and the guy we currently have now claims 11 years of service, I don't find him as reliable, as communicative and they're not coming when they're suppose to be coming right now, in that, they're suppose to come late in the day so that we can let them in the house and treat the interior. It's now been a couple of months since he has come at a time when we could let him in and treat the interior, so not as happy with my service as I was used to. They've done a good job. They do come out reliably, they are responsive for a callback. So, if you really want them back, you can call them, they will come back at a time and work, so. The pricing is moderately expensive. I talk with the guy, he is a little bit talky. The first thing he did was remind me that they had 11 years of experience and then after that it was kind of like, well, you know, the other guy came out at 4:30 when we could let him in the house, when somebody might be home and he's called twice now, that's the night before, and said he's going to be out at 10 AM, nobody is going to be home to let him in the house, so the callbacks are going to be a problem. I really liked the other guy. And I have not had the chance to sit down with the new guy and there are a lots of crawlspaces in the house but I don't think some of them he even knows about.

I had another pest control company working on our mouse problem and it was not resolving so I called Orkin. They assured me that they would be able to resolve the problem. In the three or four months that I had a contract with them they only caught one mouse and I'm not even sure if that one was real. It was mentioned on the invoice after I complained that they hadn't caught any. The exterminator did not mention the mouse in person and I never saw it. They did, however, spray around my house for insects, which I had not requested and they did not mention to me that they were planning to do this. Again, it just showed up on the invoice. With pets and young kids I do not want insecticide sprayed in my yard without my knowledge. When I called to ask about the products used the person I contacted had no knowledge of what was done at my house or what product was used based on the description on my receipt. The drawback of a big company was that I was talking to someone far away. However, I expected a big company such as this to have computerized records of services performed. When I signed up with Orkin they assured me that the contract could be broken at anytime. I was able to get out of the contract after a few months, when I was not happy with the service, but it was not easy. It took close to half an hour on the phone to convince them that I really did want out of the contract.

The regular technician is very prompt and thorough. He has no problem answering my questions. Since having the regular service I have had almost no problem with ants and very little problem with spiders. The insulation in my attic was blown in and gives me an R90 (so I have told). I would recommend this comany to anyone else.

They have been wonderful. They always come when they say they will come and they always do what they say they will do. The guy that helps me is named Constantine. He is wonderful.

They are pretty good. They are not cheap or anything but overall, they are one of the best here. We had termites all over the house and they did quite a nice job. We don't have any more trouble with termites. They are the only ones we have used and I have never had any termite problems after they treat it. You get what you pay for.

They do a good job and do what they say they are going to do.

It went well. They were able to get rid of the bugs.

The manager was convinced there was no connection, I am convinced there was. Contract was cancelled with them as a result of our inability to reach some closure. As an aside, be aware that in signing a service agreement with Orkin, you are argreeing to arbitration as the sole means of dispute settlement.

They are fine. Their servicemen are usually very nice. They come once a month. Their price is about average compared to others.

When I had an issue, they came and addressed it. The problem went away. They have been good for me. I put the money in their account. They always call me a day or two before. Hence I know they would be coming. They come and address the concerns. They are really good about saying which day they would be coming. They give me a call if there is an additional issue. About a year ago they had a personal issue about the people coming and going. For couple of months they were a little shaky on their schedule. They would out one day and they would come out the other day. But they fixed the problem. I would recommend that if anyone has an insect or mold issue, they should use them. They are great. I would suggest others not to go with people who charge you one time $500. Instead use the people who come for same amount of money on a monthly basis. They sweep for spiders when they are out. The spiders were trying to make nest around porch light and garage light. They get rid of those. They have got some good people. You will like them. I would use them in the future.

To start, I contacted Orkin via telephone requesting service for an ant infestation. The next day (on a Saturday even) a technician was at my home fully prepared to work. He walked me throughout my entire house, inside and out, and pointed out where the problem was, what caused it, how it will be treated, and most importantly how it will be prevented in the future. Upon completion of his work he provided me detailed literature of the services he performed, made sure to ask if I had any questions, then scheduled followup treatment. He arrived clean-cut, professional, and left my home in as good of shape as it was when he arrived.

We like them. They do what they are going to do. My husband takes care of that stuff. We pay something upfront that then we pay something else every other month. I am not too sure of that.

They have been very good. If there is any problem I call them they come right out and take care of it. They don’t charge anything extra for it. I have called them a couple of times for the extra work.

We didn't like their services, so we canceled the contract. They were not thorough and they just did the basic things. We thought that they would have some special expertise on the work but they didn't have it. So we felt that we could do the work which they did and canceled the contract.

They do a good job. They always ask where they can focus on and spray and where we have seen bugs. Plus..if we start seeing a lot of spiders or bugs anywhere we can call and they come out right away within a couple days to spray.

I have had a one year contract but have been unable to get service for two years. I have called their corp. office and no response. I have had no service from local reps. They miss appointments and do not return calls. I have rescheduled many times. They are supposed to come when I'm not home. Some times they would show up when I wasn't home and could not see the work being done. I paid $500 up front and had a $160 balance, then received a bill. They were unable to show me receipts of how much I spent of the pre-paid amount.

75% of the time that they are scheduled to come out, they do not show up and do not call.

The people who manned their 800 number were clearly reading from a script and not particularly informed or helpful. They tried to get me to sign up for monthly treatments, instead of quarterly treatments (which is all my house really requires). Their local sales rep, David McPete, was much better informative and helpful. They forgot the date we originally scheduled the visit for, but were able to reschedule within a day. The guy who sprayed my house was cooperative and friendly and appeared knowledgeable.

A HIGH PRESSURE DOOR TO DOOR SALESMAN TALKED US INTO A EVERY OTHER MONTH SERVICE. THEY MADE A BIG SHOW OF PUTTING TRAPS ALL OVER OUR HOUSE BUT NEVER CHECKED THEM AFTERWARD. WE CANCELLED THE SERVICE, AND YET THE TECHNICIAN CALLED, AND GAVE US A SERVICE EVEN THOUGH WE TOLD HIM THAT WE HAD CANCELLED! I CALLED THE COMPANY TWICE, AND THEY ASSURED ME THAT THE SERVICE WOULD BE CANCELLED,AND CREDITED. NOW WE HAVE TO DEAL WITH A COLLECTION AGENCY, SINCE THEY DID NOT CANCEL OUR ACCOUNT.