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Oregon Chem-Dry
Carpets or Rugs Clean at Home, Carpets or Rugs Clean Offsite, Upholstery and Furniture Cleaning Service,
About us
Carpet cleaning Portland OR by Oregon Chem-Dry professional carpet & rug cleaners. Green & Eco-Friendly cleaning solutions that is safe for your family & pets. Fast drying in 2 hours or less. Specialty stain removal. Same day availability. Serving all Portland OR metro area.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Area Rug Cleaning, Carpet Cleaning, Commercial Carpet Cleaning., Tile & Grout Cleaning, Upholstery Cleaning, Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.56 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 17% | ||
| 33% | ||
| 0% | ||
| 17% |
Showing 1-6 of 6 reviews
Norman P.
Dec 2015
unknown
Doug L.
Oct 2015
unknown
Holly W.
May 2015
They really tried on the pet stains, but we'd left them too long.
Kathleen W.
Feb 2015
It was a great experience. Their professionalism was terrific. I already have recommended this carpet cleaner.
Julia S.
Jul 2012
Overall, the treatment of the stain and odor is much improved, i.e. a lot less urine odor, though with this type of stain "improvement" may be the best we can get. The technician, JC, that came out was courteous and professional (according to my husband). The issue I have is with the office staff's explanation of their prices and estimates.
I contacted the company on a Saturday morning and spoke with a representative (I do not recall his name) about their PURT process for removing pet urine. He explained to me that they use a solution that they mix up (with a charge $60/gallon) depending on the severity of the stain. Over the phone, the company representative estimated based on my two cushions and his experience that it would likely need only a gallon, though could be more. I thought $60 was a reasonable starting price and requested an appointment. Before transferring over the call to another person for scheduling I asked whether a coupon on their web-site could be applied in my situation. The representative said it certainly could. From there Whitney took my information for the appointment, and I confirmed a second time that I could use the coupon; she replied I could. I also asked if the technician could provide an estimate on a cotton rug at the appointment time, which was also confirmed.
On the appointment day, the technician, JC, called my husband to confirm his arrival time. When he came, he reviewed the stains in question The technician asked if the pricing was explained to him over the phone to which he relied it was explained to me, his wife at which point JC detailed the expected charges.- $65 per gallon for the solution + $35 application charge + $10 fuel charge. He mentioned a per cushion fee ($5 per) but mentioned that he could waive that since he was only going to spot treat the stains (based on smell). The pricing was approved, and work completed per agreement.
My issue and reason for poor grading is that there was NO clear communication during the phone estimate of the multiple charges beyond the solution. How could I anticipate that their could be up to DOUBLE the price for a one-gallon application based on this interaction? When I called the day after the service to complain that I felt the company misrepresented their prices over the phone, the representative was politely apologetic but unable to make any changes as my husband approved the charges at the time of service. When I suggested that they be more clear in their estimates before taking the time to come out to someone's home, she said that they could, suggested that they will talk to the technician and perhaps even FIRE him! I was aghast that such a drastic action would be mentioned so flippantly and also my reason for a lower score on professionalism. I surely don't think this experience warrants anyone to lose their job, but I strongly caution future customers looking to price out the expense of this company's services to be wary of additional charges that may arise at the time of service.
I contacted the company on a Saturday morning and spoke with a representative (I do not recall his name) about their PURT process for removing pet urine. He explained to me that they use a solution that they mix up (with a charge $60/gallon) depending on the severity of the stain. Over the phone, the company representative estimated based on my two cushions and his experience that it would likely need only a gallon, though could be more. I thought $60 was a reasonable starting price and requested an appointment. Before transferring over the call to another person for scheduling I asked whether a coupon on their web-site could be applied in my situation. The representative said it certainly could. From there Whitney took my information for the appointment, and I confirmed a second time that I could use the coupon; she replied I could. I also asked if the technician could provide an estimate on a cotton rug at the appointment time, which was also confirmed.
On the appointment day, the technician, JC, called my husband to confirm his arrival time. When he came, he reviewed the stains in question The technician asked if the pricing was explained to him over the phone to which he relied it was explained to me, his wife at which point JC detailed the expected charges.- $65 per gallon for the solution + $35 application charge + $10 fuel charge. He mentioned a per cushion fee ($5 per) but mentioned that he could waive that since he was only going to spot treat the stains (based on smell). The pricing was approved, and work completed per agreement.
My issue and reason for poor grading is that there was NO clear communication during the phone estimate of the multiple charges beyond the solution. How could I anticipate that their could be up to DOUBLE the price for a one-gallon application based on this interaction? When I called the day after the service to complain that I felt the company misrepresented their prices over the phone, the representative was politely apologetic but unable to make any changes as my husband approved the charges at the time of service. When I suggested that they be more clear in their estimates before taking the time to come out to someone's home, she said that they could, suggested that they will talk to the technician and perhaps even FIRE him! I was aghast that such a drastic action would be mentioned so flippantly and also my reason for a lower score on professionalism. I surely don't think this experience warrants anyone to lose their job, but I strongly caution future customers looking to price out the expense of this company's services to be wary of additional charges that may arise at the time of service.
Victoria C.
May 2012
I am well aware of the difficulty in removing urine odor, and discussed in length my concerns with the office and then with the technicians when they came to the house; I even identified some of the more offending areas for them. Although not new, this was a very good quality carpet when it was installed, and I would have preferred to not have had to replace it. The Chem-Dry technicians told me they could locate the urine spots with a black light (which they did), and treat the carpeting with P.U.R.T. (their pet urine removal treatment solution). The technician talked about using 2 or 3 gallons of this solution, but I was unclear how I (as the customer) was supposed to know what the job required. They only used 2 gallons, but should have been able to determine if this was a 3 gallon job. Although I do not have a sensitive sense of smell, on the third day even I could still smell dog urine. I called them to let them know and they sent out a technician who sprayed the carpeting with a “sanitizer”; there was no mention of cleaning it again. The carpet then smelled moderately better, but a few days later the stench was still there ~ only now it smelled like dog urine and chemicals. The next day, after the “sanitizer” had dried, I vacuumed the carpet to remove any residual chemicals. This was just with a household vacuum cleaner, but I was shocked at the amount of dirt and dog hair that came up! (Photo attached.) It was as if nothing had been done! I called and spoke with “Mike” the owner. I told him I was not happy with the job, my carpeting could not possibly be considered clean, and I would like a refund. Mike said he would like to send out a manager to assess the situation, to which I agreed. “Sean”, came out the next day. He again brought in a black light and there was clearly still evidence of dog urine. I also showed him the bag of dirt and dog hairs I had vacuumed from the carpet AFTER they had cleaned it. When I spoke with Mike, the owner, again the following day, even after his manager had STILL found urine spots on the carpeting, had smelled it, and had seen the bag of dirt I had vacuumed, he said he did not see that there were grounds for a refund. He wanted to come out and clean it again, but I told him two chances were enough. If their process did not work on dog urine, or they felt they would not be able to satisfactorily clean my carpet, I should have been informed of that at the start. I eventually had to engage another carpet cleaning company to clean the carpet
Response from Oregon Chem-Dry
"Per our Pet Urine Removal Treatment Facts and Waiver Form, which the customer signed and initialed before we began clearing, “…Because it is an expensive product, we recommend starting off with the minimum amount of P.U.R.T II necessary, with the understanding that in some cases we will need to return to treat areas that are more concentrated with urine. If this situation arises, the application fee will be waived and the only charge to return will be the additional P.U.R.T II that is required to treat the urine areas.” The customer was upset because we advised her we might need to use 2-3 gallons but only started off with two. But she signed the waiver, saying that she knew this might be the case but that we are more than willing to come back and retreat the areas, only charging for the specific product being used- no application fees, cleaning fees, fuel charges, etc. She called back, saying there was still a smell and we immediately scheduled an appointment to come back out. The customer was unwilling to spend more money, and so at cost to us, we applied a sanitizer, free of charge. She called back and spoke to Mike, one of the two owners, he wanted to send a manager- We sent Sean, one of our managers, out the same day. His assessment was that the carpets were in very bad condition-they are very old, there is extensive urine damage and a very thin padding. This leads us to believe the carpets aren’t the only problem. The padding and/or subflooring may be a bigger issue. Customer also admits that her carpets are not new. Customer signed waiver, which also states “. . . I agree to the stated price for the services rendered and understand that there is no guarantee- implied or expressed- that all urine odors and urine stains will be removed.” – (see attached copy of signed waiver) She vacuumed and had lots of hair pulled out of her vacuum. –this is a clear indication of how bad the carpets were – we were willing to come back out again, customer unwilling to let us come back. It is our policy to take care of our customers. We stand by our work and do everything we can to take care of the customers. In this particular case, the customer is being asked to pay just the cost of the product used and nothing else- the labor fees, re-cleaning fees, etc. These costs would all be covered by us. She is not letting us do so. In all honesty, this job ended up costing us money. We feel we have done everything we can to take care of her problem because she is not willing to do everything she can. Because it’s going to cost her a little bit more money, which would be far less than replacing the carpets, she is unwilling to do anything more. We have been in business for more than 25 years and are one to f the largest carpet cleaning company in the Portland area. We deal with carpet damage from per urine on a regular basis. We have many similar situations where we come back to a customer’s home to apply more of the P.U.R.T II, in which case, not only is the customer completely satisfied and the urine completely gone, they become or remain regular customers. Many of our customers have been with us for 25 years because we stand by our work and take care of them."
Licensing
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FAQ
Oregon Chem-Dry is currently rated 3.5 overall out of 5.
Oregon Chem-Dry accepts the following forms of payment: CreditCard
Yes, Oregon Chem-Dry offers free project estimates.
No, Oregon Chem-Dry does not offer eco-friendly accreditations.
No, Oregon Chem-Dry does not offer a senior discount.
Yes, Oregon Chem-Dry offers emergency services.
No, Oregon Chem-Dry does not offer warranties.