Northwest Spa Maintenance

We managed to get them over here once and couldn't get them to return. They are a little overwhelmed. There's a serious lack of supply for the demand for services like that around here. I wouldn't say they were bad, as in it being their fault, but they were someone that was unresponsive. With everyone trying to de-winterize their pools and get them ready for the summer, it's a tough time for them. We weren't even going to open the pool yet, but they wanted to come have a look to see if they wanted us to become a weekly customer. So they came over and they just cleaned the leaves off the top and had a look around, and we said we wanted them to be our people, and they never came back. I suppose I would use them again if they'd show up. Once you get over the hump as far as spring goes I can take care of things myself usually. It's not any cheaper or any more than anyone else.

Went well.

very thorough job of cleaning. the jets were also fixed. It was amazing that they all work again when previous spa companies told us they needed to be replace, only to then find out the jets are no longer sold given the age of our spa. However, all they needed were to be cleaned and Northwest Spa Maintenance went the extra mile to do the cleaning. Thank you!

They were pretty good. He came out and did what he needed to do and did a couple extra things. It was A-1 service. The guy has been in business for a long time. It took about an hour or so.

They were not familiar with my unit and when they did do the fix they disconnected a safety that prevents you from getting shock. That’s why I’m giving them a C.  They came out within a week so that was quick. The repair man that they send out needed to have a better understanding of basic hot tub wiring. It took less than 60 minutes.

The tech came earlier than I had asked for, but he got the hot tub drained, cleaned, and balanced in a short period of time. He got everything cleaned up when he was done.

It was fine.

It was fine. 

It was not very good. I am not happy with them. Taylor came out to the house, he supposedly fixed the problem, the problem is not fixed, now new problems have emerged, and he is not willing to take care of the old problem, and I am just at my wits end. I don't know what to do with my spa. I had used him twice before, but when my spa had a problem, all hell broke lose. I had to pay $300 for a new circuit breaker which seemed awfully expensive, that was fixed, and now I still don't have power to it, and now my circuit board is fried, and I can't get any heat at all. I don't know if that was a result of the circuit breaker breaking, but he is saying it is not. I won't go back to him, and he is not willing to own up. I started having problems with the hot tub shortly after he serviced it the second time.

I had to reach out to contact them initially. It was difficult to get a time scheduled because they would take a long time to respond to any kind of inquiry or question or they didn't respond at all until I sent them another request. Instead of it being something easy where I could just get it taken care of, it became a bigger project than it was worth to get a hot tub cleaned.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

Went great.  Taylor showed up when he was supposed to.  Got right to work.  Sent me a follow up email regarding filters.  Will/Would have him again.  I liked his monthly spa checking that he can do and will possibly get that. 

They did an incredible job.  Our hot tub has never looked better.  Highly recommended.  The guy who did the work was on time, nice, and took his time.  Well worth the cost.

Total maintenance which included draining the tub, inspecting all operational components, cleaning all components, tightening of components that were loose, scrubbing and sanitizing the tub prior to refilling. When finish I was instructed on the best way to continue the maintenance in order to have a well run hot tub. Also, suggested what to use in keeping the water and tub clean...surprise, it did not include buying expensive chemicals. I was also surprised that I wasn't told to spend more money on potential problems but that everything was fine and that I should continue a once a year preventative maintenance.

I'm VERY please with their service.