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New Outlook Cleaning Services Inc

Founded 2001 • With Angi since January 2010

4.6

(666) Verified Reviews

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Business Details

Phone Number

Address

18809 Willamette Drive

Portland, OR 97068

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Description

New Outlook staffs over 10 employees all background checked for your safety and comfort. We pride ourselves on taking care of all aspects of your home project in house and our office staff is available via phone anytime to answer questions, get you on the schedule, or process your account. We carry

Verified Reviews

A few reviews for this pro...
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Roselyn M.
2.0
12/05/2017
They were two hours late for the appointment. No apology, just "well, do you still want it done?" Then they missed the upper half of one window. Difficulty in reaching anyone in the office and when I reported the missed window, they did not offer to return. No offer to extend a partial credit either. I used New Outlook before but the window cleaners operated as "Clearly Amazing." They certainly were amazing...I never got this poor service from a window-cleaning service.
Description of Work
Clean exterior windows on one-story house.
Category
window cleaning
KIM L.
2.0
10/03/2017
Not well. On the residence the owner came out to see how poorly things were done and had his 'best' subcontractor come later to finish the window cleaning. The apartments took much longer than they planned, and they 'lost' screens removed for repairs
Description of Work
2 different jobs, one residential and 3 apartments.
Category
window cleaning
Joan C.
3.0
09/05/2017
Was raining when they came and job was done very (? too) quickly. wanted to be sure upper level screens and tracks would be cleaned, tracks were very minimally cleaned. I've had much better in past.
Description of Work
Windows cleaned. Lower level inside and out, upper level outside only
Category
window cleaning
Kathryn S.
5.0
09/03/2017
Great job. Arrived on time and finished work quickly. Thanks!
Description of Work
Gutter cleaning
Category
gutter cleaning
Adon A.
5.0
09/01/2017
The tech came out when he said he would and checked out not only the crawl space but the attic. Some crawl space damage was done and an estimate was given for repairs.
Description of Work
We needed someone to check out some possible raccoon activity in our crawl space.
Category
pest control
Steven K.
5.0
07/18/2017
Excellent service. The window were meticulously cleaned with excellent attention to detail. The contractor was very professional, efficient and thorough.
Description of Work
Washed all outside windows and screens on two story home.
Category
window cleaning
Maureen B.
2.0
07/14/2017
Waited 4 hours only to have them cancel. They rescheduled for the next day and were a no show. .Rescheduled again. The sub/contractor they sent did a very good job but the stress and hassle weren't worth it.
Description of Work
Window cleaning special
Category
gutter cleaning
Daniel C.
4.0
07/11/2017
The reason for the low rating on price is this: When I booked, the office told me that I would get the Angie's list special of $238 for 20 windows. When I told her I had only 12-14 windows (depending on how you count them), she said that the technician would figure out the proportional charge. When the technician came, he did not offer an estimate up front (and OK, perhaps I should have pressed), but when I noted that the company had indicated a prorated amount, he said that he was not told of this, and that they [the office] does this all the time (in his experience) and that this would be cutting into his payment for this job, and he might not have taken it if he knew it was offered at a lower price, and..... I did not want to get into a complex discussion of who gets paid what based on who said what to whom -- just wanted clean windows. But it was disconcerting. That said the work was done well. I did need to ask the tech to go back over a couple of spots in the front that had been "sticky" -- it was hard to see, but when I pointed them spots out, the tech fixed them -- he seemed annoyed that I had noticed them and asked him to fix them, but followed through getting rid of the streaks very well. Overall I was pleased with the way that the windows looked afterward, but I am not inclined to use this contractor again, becuase of the lack of communication on price. There are other companies who have also provided great window cleaning service, so I would go back to them.
Description of Work
Windows cleaned, inside and out
Category
window cleaning, replacement windows
David S.
5.0
06/23/2017
We bought a deal through Angie's list that was very good. There were some issues with scheduling which they referred to as miscommunication between staff, including not showing up the day the windows were to be washed. They gave us a credit because of this error which allowed us to have all of our windows washed (at just a little more cost) instead of just 18 windows. All of the workers were nice and the windows look great now. I think it would be good to clarify on the deal that the "cleaning" of the screens means having them brushed off vs. actually cleaned.
Description of Work
Windows needed to be cleaned in our two-story home.
Category
window cleaning
Joni F.
5.0
06/02/2017
Kelly was right on time and the windows look great! Inquiring, contacting and scheduling was easy and simple through email. Just the way I like it!
Description of Work
Clean windows inside and out
Category
window cleaning
Ardis G.
3.0
05/30/2017
The service person was great. He did a super job. Quickly and efficiently! I now have sparkling clean windows Please not that some of my low ratings had to do with office staff and communications not the serve given by Kelly. I was charges $299, not $251. The first company gotten through Aggie's list never responded at all to the coupon and Angie's list refunded my coupon amount. I have yet to pay the second company....will do today.
Description of Work
I needed my windows cleaned. The problem was not with the service but with the office. No messages as to date of service, serves person showed up when I did not expect them to come, etc.
Category
window cleaning
MONICA S.
5.0
05/18/2017
Well. This is the third time I've had this company come out and they are always professional and thorough.
Description of Work
Ground floor windows in my 1928 home.
Category
window cleaning
Chad T.
5.0
05/12/2017
Our windows look awesome, Ryan and Josh did such an amazing job! They were here nearly 8 hours making sure our windows were spotless… and after 17 years of living here and never having our windows washed, they definitely had their work cut out for them – likely far more than they bargained for. They were right on time, very courteous and respectful, and paid great attention to detail. I HIGHLY RECOMMEND New Outlook – you will not be disappointed!
Description of Work
I just had all of our windows washed – inside and out – by New Outlook.
Category
window cleaning

Service Provider Response

[Member Name Removed], thank you for your review. Ur definitely made the techs smile!! Estelle
Kathi R.
5.0
05/05/2017
Went great, as always. We appreciate that they clean up around the house when they're finished. Always pleased with their work.
Description of Work
Got our gutters cleaned.
Category
gutter cleaning

Service Provider Response

Thank you! Customers like you helps us grow. Estelle
dennis R.
5.0
05/03/2017
Outstanding work. Will have them do windows when time is right
Description of Work
cleaned gutters
Category
gutter cleaning

Service Provider Response

Thank you [Member Name Removed]! I appreciate your business! Estelle
Julie C.
5.0
04/30/2017
Excellent job. Estelle worked with me on the schedule and Kyle offered to try to fix a spot with the gutter that had dropped a little lower.
Description of Work
Gutters were cleaned.
Category
gutter cleaning

Service Provider Response

[Member Name Removed], thanks for taking the time to write a review. Your comments are very important to me! We will talk soon. Estelle
Sheila B.
5.0
04/24/2017
Went great. He was quick, personable and got the job done.
Description of Work
Cleaned my newly installed windows inside and out. Did a great job in a timely fashion.
Category
window cleaning

Service Provider Response

Thank you for taking the time to write about how great we are! Estelle
Tricia H.
5.0
04/21/2017
It had challenges with scheduling and they were here a very short time and they have a flat price was $300. They said our gutters were good, so we thought it was a waste of $300. I guess we didn't need the service as much as I thought. There were two guys and it took them about 20 minutes. They left the area clean.
Description of Work
They did gutter cleaning.
Category
gutter cleaning
Ellen D.
5.0
04/17/2017
Well. But they showed up a day early and just started work without contact us first.
Description of Work
Gutter Cleaned.
Category
gutter cleaning

Service Provider Response

I'm sorry you were not contacted for the early show up. We have recently changed CRM's and the scheduling was a little crazy but we have it all handled now. Sorry for any inconvenience it caused. Estelle
Margaret R.
5.0
04/11/2017
They did a great job! Hardly knew they were there, went about their business quickly yet efficiently. We had some paint on the exterior windows which they were able to remove for us.
Description of Work
We had all the windows in the house done inside and out! The guys cleaned the window tracks, too.
Category
gutter cleaning, window cleaning

Service Provider Response

Yeah! Our techs will certainly try their hardest to get your windows clean, as they did at your home. Thanks so much for the review. Estelle
Nancy R.
5.0
04/06/2017
It went nicely. I have had them do it before. That is why I brought them back this second time, because they don’t over charge. They charged me a couple bucks extra because I had more than what the allowed was for the gutters. It was a good price and they did a good job. Different guys came out the second time, but they did a good job, cleaned up. They did good, they did me well. Cleaning gutters is kind of, you do and you go and you don’t leave a mess. They did a good job cleaning it up. I think they were busy.
Description of Work
This was for gutter cleaning.
Category
gutter cleaning
Sam S.
5.0
03/23/2017
They did a good job. They were here a month ago February of 2017. They did gutter cleaning. It cost $405. The price was a little high. I would recommend them. There were two people who came to do the work. The contact with the workers was good.
Description of Work
They cleaned our gutters.
Category
gutter cleaning
Elizabeth W.
5.0
02/21/2017
They were fabulous! They were an A without a question. I think they were very reasonable with their prices. I just found them really delightful and very helpful. They came out when they said they would and they were great. I think two people came out for the service. I would absolutely use them again.
Description of Work
They cleaned our tile roof.
Category
gutter cleaning, roof cleaning
Kathy B.
5.0
02/20/2017
They did a good job. The price was competitive. They were very responsive and they were on time. They were very professional.
Description of Work
New Outlook did my windows.
Category
replacement windows
Mike D.
5.0
02/17/2017
Great. They were on time, courteous and professional. It was cold and the debris was frozen. Thee were no complaints. Nice young men. I will use them in the future for not only gutter cleaning, but window cleaning too. They also put up Christmas lights. :-)
Description of Work
We needed the gutters cleaned. They were full of pine needles and other debris.
Category
gutter cleaning

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    Offers Coupon

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Gutter Cleaning
    Window Cleaning
    Pressure Washing
    Windows
    Roof Cleaning
    Gutters
    Holiday Decorating
    Licensed
    Trade License Number
    210471
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Check
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Window Cleaning, Pressure Washing, Gutter Cleaning & Protection, Roof Cleaning, Glass Restoration & Scratch Removal, & Water Stain Removal.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about New Outlook Cleaning Services Inc

    How is New Outlook Cleaning Services Inc overall rated?

    New Outlook Cleaning Services Inc is currently rated 4.6 overall out of 5.

    What days are New Outlook Cleaning Services Inc open?

    New Outlook Cleaning Services Inc is open:

    Sunday: 8:00 AM - 6:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    What payment options does New Outlook Cleaning Services Inc provide

    New Outlook Cleaning Services Inc accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Does New Outlook Cleaning Services Inc offer free estimates?

    Yes, New Outlook Cleaning Services Inc offers free project estimates.

    Does New Outlook Cleaning Services Inc offer eco-friendly accreditations?

    Yes, New Outlook Cleaning Services Inc offers eco-friendly accreditations.

    Does New Outlook Cleaning Services Inc offer a senior discount?

    Yes, New Outlook Cleaning Services Inc offers a 10% senior discount.

    Does New Outlook Cleaning Services Inc offer emergency services?

    Yes, New Outlook Cleaning Services Inc offers emergency services.

    Are warranties offered by New Outlook Cleaning Services Inc?

    Yes, New Outlook Cleaning Services Inc offers warranties.

    What services does New Outlook Cleaning Services Inc offer?

    New Outlook Cleaning Services Inc offers the following services: Window Cleaning, Pressure Washing, Gutter Cleaning & Protection, Roof Cleaning, Glass Restoration & Scratch Removal, & Water Stain Removal.