MOODY'S CHIMNEY REPAIR & RESTORATION

Since December 12, 2005, I have left more than 12 messages with Rob, asking him to to re-install the caps. When he finally returned a call on July 28, 2006, he said he'd be out on Monday, July 31, 2006, at 9 am. We waited all day, called him and never heard from him. I continued to leave him messages on 8/10/2006, 9/12/2006 (his buddy answered the phone and said that ''they were busy helping a girl get her car out of hock'' but Rob never called back), 9/14/2006 and 9/15/2006. He called me yesterday (9/20/2006)and said he'd be ''at the house on Friday, 9/22...I'm sorry, I've been out of town''(which is what he said in his call 7/28/2006). I'm skeptical and in my previous messages had told him I'd be filing on Angie's list, since I'd read about him already being in the penalty box. All we want is our chimney caps installed again on our thirty-foot-high chimmeys and assurance that they will work.

The gentleman was contracted to repair our chimney, did what was described later by another professional as "fair" work on our chimney cap, then didn't show up for a couple scheduled appointments to complete the interior. He then showed up out of the blue on a different day and was argumentative when told his visit was inappropriate. That's what moved this experience from frustrating to unacceptable.

OVERALL I WAS VERY DISAPPOINTED WITH HIS WORK. I WAS NOT THE NUMBER ONE PERSON ON THIS JOB SITE. I COULD NOT DEPEND ON HIM TO GET BACK WITH ME WHEN I WOULD CALL, HE ALWAYS HAD AN EXCUSE FOR THE DELAY. I AM STILL AWAITING MY REFUND THAT HE SAID THAT HE WOULD SUPPLY.

Rob and his partner showed up on appointed day, but found much less "repair" needed on the chimneys, 2 of 3 flues were clean enough to NOT need cleaning. Though only working a few hours on the first day, he asked for 1/2 payment, which we provided. He completed job next day, but did not reduce his fee. Later, we found 10-15 chunks of 4' mortar pieces left in the gutters, and little evidence of any tuckpointing. Also, broken mortar pieces could still be seen on the chimney--not repaired. He said he'd fixed the chimney cap, which hadn't ever swivelled right (he had installed 3 years earlier and it never worked properly). I called him to have him come back out. He said he would and never did. Then, one evening we were having a big dinner party and we had a fire in the fireplace. As our guests arrived, all of our smoke alarms went off, and the house filled with smoke. The cap wasn't moving and smoke could not escape. We've called 3 times. He will not return our calls.