Mold Inspection Sciences of Portland

I had a great experience with this company from my first point of contact with them until the final inspection report was delivered. They are great with client communications, they perform great work - Craig (the inspector who came onsite) was very professional, detail oriented, and thorough, and their rates were reasonable. Highly recommend this company if you are in/around Portland.

Craig was extremely thorough and careful as he went through the house. While he didn't find any water intrusion/mold, he gave us some suggestions to perhaps eliminate the order I was smelling (which of course my husband couldn't smell). He was personable and spoke to us in lay terms, but not like we were 5 year olds.

We were very happy with the service from start to finish! When making the appointment, the entire process was described in detail, including prices, and when Craig got here, he went over how the inspection would go. Having that context—the people being good communicators—makes a big difference! Craig was happy to answer our many questions. He wrote up recommendations for lab tests in 5 places and we elected to do 4 of them. There was absolutely no pressure to do more, and no "selling" of any kind at all. We felt that Craig was mindful of what tests would be useful, and explained that well. We also felt he was earnest, helpful and there to get a job done well, rather than to make the company as much money as possible. The report came on time as promised and was easy to understand. A lot of people would say the service is overpriced just because they aren't too thrilled to spend a good amount of money. I think it's reasonably priced—people don't tend to consider all the costs for service like this: time spent traveling, sending samples to the lab, writing the report, time on site (several hours), lab fees, the inspector's experience and expertise, and the people who manage scheduling and bookkeeping and payroll... and I'm probably missing something.

Craig was professional, knowledgeable, prompt and courteous. He gave me a good idea of what to expect in dealing with the mold problem, which was a big help since I've not dealt with such things in the past.

Craig was prompt, professional, thorough and very knowledgeable. He took time to explain things to me and answer my questions. His report was easy to read and his partner called to go over the report and answer any questions. Every contact I've had with the people in this company have made me feel comfortable. It is clear they care about providing a good service for their customer.

Very impressed with quality of service provided, willingness of technician to answer questions, explanation of testing and remediation process. Report received on time. Craig did a great job.

Craig's mold sampling results came back quickly with very high degrees of compromised air quality. Craig recommended Oregon Restoration to do the cleanup, which resulted in removing everything from the contaminated rooms, sealing off the back of the house, removing sheetrock, carpeting, flooring, and insulation. Craig then returned after the mold was mitigated and did further mold samplings. The house is now mold free.

I researched mold inspection companies and read excellent reviews on Craig Cooper the local Mold Inspection Sciences inspector. I met Craig I told him he had a great reputation and I expected him to live up to it. He did and far more. Craig's pre-remediation inspection identified the type of mold. But Craig went beyond that. He is a great teacher and he educated me on the probable cause of the mold, various methods of mold removal, and provided the information I needed to select a remediation company. Brad of the MIS staff was also extremely helpful. I selected a firm that used a remediation method that Craig and Brad had recommended. The work was completed in a timely manner and passed with flying colors.

All went well. I would highly recommend Mold Inspection Sciences as a company with a high standard of expertise. We now have a clear picture of how to bring our basement back to its former pristine condition. Because this company does not perform mold remediation, but only makes recommendations based on data found, there is not a conflict of interest. For this reason as well as the knowledge and professionalism of the inspector, we have confidence in their assessment.

We had a great experience with Mold Inspection Sciences; Craig was prompt in setting up an appointment, punctual the day of the appointment, and very patient and friendly as he explained a number of technical factors related to our house and the characteristics of mold. We will hire him again once our remediation is complete to do the post-remediation verification of our contractor's work. Highly recommended. The only reason I gave them a 'B' on price is simply because I haven't hired this type of work from any other company before and therefore I don't have anything to compare them to, so I didn't feel like I could give them an 'A' because of that; but I certainly thought their price seemed reasonable for the scope of work completed.