MICROTECH COMPUTERS

My neighbor and I went to this company to acquire a new video card for here computer due to a new game her son received for Christmas. The tech talked us out of the card and recommended instead a used computer with more memory. For $250, my neighbor got an old computer with Windows XP and an 80 gig hard drive, and we still needed the new video card! We then asked to have the old, working hard drive installed in the new system to have access to existing files. When we got the computer back that afternoon, the hard drive could not be accessed from the new system. They were able to transfer a few files back at the shop, but then completely erased the old drive including the partitions! This is also the SAME company listed as being located on SE McLoughlin in Milwaukie, where they have relocated to.

They completely wiped hard drive. and deleted old documents and photos that are never going to be able to replaced. Lied about problem. Wanted to give me a small thumb drive to store documents in the future.AD

Terrible. I never felt like I was getting the straight scoop. I will not use them again and will never recommend this company to anyone.

We were told it would take from 3 - 4 days. We took it in on a Friday afternoon. They had not finished it by mid-afternoon on the following Thursday. They "rushed" to have it ready by 5 pm on Thursday. We asked, and paid, to have all the files saved. They ended up just reloading the operating system. They did not re-load Office even though we provided the disks. We had to re-load all the software and re-build all settings and ended up paying our business tech/network guys for a service call to re-establish email settings and network settings. Maybe this is normal but for a non-techie, I did not expect this. I thought we would at least get it back with the office software loaded and also thought their service to save files meant it would come back with more of the systems operable from plug-in. I felt like I had to be on them all the time they had it just to get it within their four-day period.

The laptop would not charge the battery. After doing some research and buying a brand new battery, I determined that the DC board needed to be replaced, not something I wanted to do myself. Took it to Microtech and asked them to replace the DC board. They said they prefer to do their own diagnostic to determine the problem. They did nothing for a week and after calling, they rushed to diagnose the problem by sticking in an old battery that only charged to 5%, but otherwise worked . They assured me that the problem was with the new battery and not the computer and charged me $127. I bought an external battery charger and the battery charges just fine. The problem is with the computer. I paid them $127 to do nothing.