Metro Overhead Door

I have a double garage door that came off its track, and would no longer function. Metro provided great service; they were able to schedule someone the next day to come evaluate the problem. The technician they sent out (sorry I forgot his name, this was a couple of months ago) was very helpful and knowledgeable about diagnosing the cause and recommended a cost effective solution to get it operating again. I would definitely use Metro again.

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They did a fine job as far as we know....the door works much better and much quieter.

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It went well.  Michael was competent and creative.  The service call was to attach the sensors which kept falling off.  He did much more, including removing the "smile" at the bottom of the wood double  size garage door.   This was a pleasant surprise since other companies had previously said there was no easy fix other than replacing the door. 

It went perfect.  I love it, it's so quiet.

It went well, and the garage door is still working well, too.
We first called Metro Overhead Door in early October 2014 to repair our garage door.  They
quickly sent a repairman to inspect the door and the motor.  At that time, the repairman replaced the
broken switch that opened the door from inside the garage.  He also serviced the garage door opener and
spring.  And he straightened out a bent garage door hinge.  Finally, we bought a remote garage door opener from
the repairman.  Cost: $126.00
 
The repairman came a couple of other times to service our ageing garage door mechanism. 
The spring needed to be tightened, in one case.  Service calls cost $100.00.
On January 2, 2015, the repairman replaced the garage door opener motor and provided us with new
remote garage door openers.  The old motor died and had to be replaced.  I believe the motor was about 15 years old.

They were prompt and did a good job replacing the springs.  So far no problems.

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aThe representative for Metro arrived and I greeted him at the door.  I apologized for the inconvenience to him because it was Mother's Day but he neither commented or acknowledge what I said.  He simply said he needed to get into the garage.  I sensed that he was upset just being there and initially felt sorry for causing problems even though it was the business he was in.  He had me assist him while he opened the door.  He then went out to the truck and I went back into the house to let him work.  Within a half hour he contacted me and said he was finished.  He told me that he had the proper spring for our door but he did a "temporary fix" because he did not have oxygen on the truck to cut the spring down to the proper size.  He didn't explain what the fix was but after I left I got on a ladder to discover that his fix was a bracket that connected the broken pieces of the spring together.  Before he left I asked him how long the temporary fix would last?  He said it would last long enough until the office could contact me on Monday to set up an appointment to come out and complete the repair.  I then asked him again how many times can we safely open the door with his "fix" and he said it might last 1 or 50 times.  Very comforting information when it comes to a double wide steel door falling on our cars or a member of the family.  He presented me with the bill and I paid the entire cost by VISA.  He gave me a receipt and his last comment was "someone will be in touch."  With that he got in his truck and left. I can understand his being upset and possibly disrupting a celebration with his mother and/or family.  However, when on call for a business I expect the same sort of respect and attitude during off hours as I do normal business hours.  I am a retired veteran as well as a retired member of a law enforcement agency and businessman.  I refuse to tolerate a vendor whose employees are insolent, disrespectful and too lazy to do a job properly.  I will not use, nor recommend, this vendor to anyone in the future.

They were excellent.  They usually beat everyone's bid.

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The garage door is high end made of metal with composite overlay to look like carriage door.  There was a small crack in one area.  They ordered a new panel and splicing it into the entire door didn't go well.  They immediately ordered an entire new door.  They did a nice job, they were professional and their prices beat other vendors for the same door.  I forget names but everyone from sales to install at the company were very nice and helpful.

The spring on our garage door broke, and we were unable to get our only car out. We called and spoke to them as soon as their office opened.  They were able to rearrange their schedule and came to our house later that morning to fix it. The door was fixed quickly and working by 12pm that day. 
A couple of days after the door was serviced it began making some odd noises, and would periodically stop half way.  We called and they were able to schedule a technician to come to our house when it best fit our schedule.  The techinician arrived on time and determined that the spring was binding.  He made a quick adjustment and the garage was quiet again.  This 2nd service call only took around 5 minutes.

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They've been great, they're very prompt.

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They were prompt and on time. Their quote was accurate and they made sure that everything worked properly. Everything about it was a good experience and I have already recommended them to people. They definitely did a good job. I would use them again.

They did the job and they were inexpensive.

I was having issues with opening my gate with the standard gate opener buttons and contacted Metro Overhead door for a solution. I spoke with Jake and he sent me a couple of ideas in a quote. I stopped in to the office with the documentation for the gate openers and he sold me a new transmitter with greater range and walked me through the install process. He then drew the wiring setup on the gate actuator board. I was very impressed with the whole process.

Absolutely no issues at all. Responsive. Showed up when they said they would, and did the job right. The door works great.

The estimator arrived promptly and was fully equipped with brochures, costs, how the job would be done. He answered questions about the inside trim molding and how we could accommodate the motor location with some minor obstruction on the garage ceiling to deal with. I picked a style and color and we talked about the insulation qualities of the different doors they offered as well as the type of windows (lites) that it would have. He placed the order that day and installation was set for 2 weeks because I had ordered a colored exterior other than white and it would need to be manufactured.
A few days later I changed the order to white and they were very accommodating and the change was made. 2 days before the install date, they called me and apologized that they had gotten a white door instead of the color I had ordered. The install went very well, but I was surprised that the installer was a private contractor from Vancouver, WA. He had been doing this for more than 25 years and had run his own company previously. We got along well, he explained all the features of the door, did a great install, cleaned up everything, muscled the heavy old wooden doors into his truck and left.
The door is working perfectly and I am well pleased with the work from the bid to the install.

He showed up on time, did the work quickly and well, and we're happy!

Arrived on time removed the old springs installed new springs (both) and properly pre tensioned them for ease of opening. Works great and as we use our garage door as our main entry I have given them a workout with any issues. Knowing how to pre tension the springs is critical to its proper operation and life expectancy of the springs.