MACY'S FURNITURE GALLERY

I ordered a recliner and it was defective - it wouldn't recline all the way back like the one in the showroom. I was offered a replacement chair, which I accepted. The replacement chair's quality is just terrible and still doesn't recline all the way back. When I called to return the chair, I was told that they would send a technician only and that if I wanted to return it, I would incur a 20% restocking charge since it was past the 30-day period for delivery on my FIRST chair. The 30-day return didn't reset when I received the replacement chair.

Ridiculous!

The showroom was nice and not too busy. Their sales reps were phenomenal, very professional and knowledgable. They will let you wander and they won't pester you. Rita was phonomenal.

After about two years of use, we noticed that the leather pigment was fading and a large oval wear pattern was visible on the headrest. We contacted Macy's and they told us that the "fine print" in the maintenance contract did not cover blemishes caused by "human hair". So not only was the quality of their "top line" leather furniture inferior we were also sold a worthless maintenance contract. My advice is if you want good quality leather furniture, don't buy it from Macy's. By the way I have a leather sofa in my family room purchased from a competing furniture store. Its is 15 years old and it has never had any discoloration and fading due to "human hair". It still looks as good as the day we bought it. Sorry Macy's but you have struck out twice. Once for poor quality and again for not standing behind your product.

It did not go well. In my experience, Macy's leahter furniture is prone to pigment failure and blemishes and the warranty has been reported as a scam. When I complained to Macy's, they told me the pigment failure was my fault because I did not clean the chair regularly. So I pointed out to them that I had a leather sofa in the basement that has had 15 years of active use and many years of contact with hair oil and sweat without cleaning and It has never had a pigment failure. They they tried to claim that the damage was due to a failed attempt to clean the chair. However I made no such attempt to clean the chair. They also tried to claim that the damage was due to hair products, such as mousse or hair gel. However no one in the family uses anything other than standard shampoo and conditioner. Macy's has yet to explain why their leather furniture fishish fails after just two years of use ! Apparently we are suppose to buy the leather furniture, but not sit in it.. It's OK for the dog to sit on the furniture, however, because dogs are covered by the warranty!

I had seen this particular rug in an ad for Macy's. The sales woman who helped me assisted me in ordering it because it was not in stock, however they did keep in contact with me as to when it would be shipping as well as all of the general care for the rug. I have now had the rug for about a year and am very pleased with the product.

The chairs were of good quality and are very comfortable. One of the chairs had a fault and my wife had to push it very hard to get it back. I called them and they sent somebody out to fix it but after 2 days, it had the same problem again.

The person who came out did not spend much time. He fixed the chair but after 2 days, it had the same problem again. He only comes to my area once a month, so I had to wait for quite some time to get him to come.