Kennedy Restoration

My estimator was Chance Goldade. He was great and so patient with me during the insurance crisis. Thank you Chance for holding on and helping me through that debacle. You really helped me out when I was feeling lost during the insurance battle. It really meant a lot to me. Thank you Chance. My project coordinator was Walt Cooper. Thank you so much for everything you’ve done Walt, you definitely went above and beyond my expectations. You definitely treated my misfortune as it was your own home. It’s rare to find people with your talents and positive attitude. It really was a pleasure working with you. The condo turned out better then I’d envisioned it would, thanks to you Walt. To summarize, I am very happy with everyone at Kennedy. I could not be happier with the service and professionalism of everyone I’ve come in contact with, in person, email or phone. Top notch company and I’d recommend Kennedy to anyone whom needs restoration work done.

Well, they definitely knew their business!

Initial response and mitigation, removal of debris and such was prompt and professional. We were very pleased. However, there was significant delay and miscommunication with the specific people working with us to restore. After multiple attempts, in person and in writing, to clarify with those personnel, we arranged an appointment with Larry, the general manager. He understood the issues and immediately helped us to begin anew with an excellent and experienced contractor, and cancelled labor charges related to the restoration part of the project. Though there was delay (damage was about Halloween 2016, and final completion end of August, 2017), the response of Larry/Kennedy when the matter was brought to his attention, and the skill and open personality of the second contractor left us with a very good feeling, as well as a beautiful restoration of our kitchen.

The estimator was prompt, gave a fair quote, and was able to schedule the work in a couple of days, which was important because I was due to close escrow. The work went smoothly, according to schedule, the workers were competent, polite, and did a fine job of replacing rotted panels and painting them to match the rest of the house.

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Kennedy was great. We had a fire at one of our rentals and they handled the restoration work. They were Johnny-on-the-Spot quick to respond and put my tenants and I at ease by explaining things and helped us understand the process by working through our various insurance companies. To me it seemed confusing but they obviously have been doing this for years and know what to do and how to do it! I only wish my insurance company would have been as good to work with as Kennedy was! They really understand the human aspect of things I worked mostly with Ed, who educated me and kept me calm during the post-fire trauma.

Prompt. Complete. Communicated clearly. Worked with insurance company successfully.

I contacted Kennedy Restoration after getting a bid from another company based on a friend's recommendation which wasn't to my satisfaction and seemed to not be qualified for the job scope.  Kennedy Restoration met me at the house, answered all of my questions and took all of my requests and provided me with a comprehensive bid.  Nathan S. was my estimator and was very thorough and seamlessly worked with my insurance company.  Kennedy Restoration handled the mold remediation and coordinated all efforts with my roofing company.  I would highly recommend them in the future.

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They were great.  Matt Hardy was our contact person he coordinated all our work, and he also gave us great recommendations for repair services. He was punctual, and explained every process all long the way

it went well.

Great, far beyond our expectations.  Very professional, punctual and worked hard.  Highly recommend this company.

They were great. Answered all my questions, helped me understand the process, and dried our wet ceiling. Would recommend them to everyone!

They got the job done.  I thought they were a little pricey.  They got the job done in a timely manner.

Kennedy did a great job coordinating all aspects of the work that took about a week to complete. All workers either employed by Kennedy or hired by them were great to work with. The dustless sanding of the maple floor really was dustless!

On July 4th my daughter had a fire in her home which causes extensive damage.   The fire investigator recommended calling BoardUp to secure the house by covering all open entries and roof openings.  Chris Whelan arrived as the fire crews were winding down.  He was briefed by the fire investigator and my daughter.  Chris explained his duties and stated he would stay all night to ensure there were no "flare-ups" and available by phone if there were any questions/requests. 
The following morning, we met Chris at the house.  Chris asked if there were any items he could try to retrieve and was asked to find the laptop.  He was successful in finding it and carefully wrapped it so the smoke smell would not get into our vehicle.  He also explained how the smoke can damage electronics and make them unusable after a period of time.  (For information, we were able to backup all the files on the computer.)
Later that afternoon, we had to call Chris and wake him up after being up all night as I forgot the combination to the lock.  From the first minute Chris arrived at the house throughout the entire 3 days Chris was friendly, thoughtful, sensitive, understanding and listened with focus to my daughter and her needs. 
My daughter lost her two loved cats in the fire.  On Saturday she called and asked Chris if he would retrieve them for her to take to the crematorium.  This reflects Chris's caring and compassion nature for her to have the trust in him for this special task.  Chris even transported the pets to the crematorium so again the smoke smell did not get into vehicle.
When a disaster happens, you want someone with Chris's skills and abilities to arrive on scene.  He added no stress to the situation and in fact, I am sure he helped decreased the stress level.

We discovered we had a leak under the master bedroom shower on the upper floor of our condo and our HOA contacted a firm to track the damage from the upper floor to the basement with damage on all three levels.  We then used Angie's List and a recommendation from a coworker to get estimates for repairs of sheetrock, flooring, etc.  Ed of Kennedy was the Best!  The other contractors came through, used the adjuster's information and gave us nice, low estimates to supposedly get our place back to normal.  It is only 5 years old so in pretty good shape.  Ed used the info, but added many items that the adjuster had missed--like the basement!  He then negotiated with our insurance company to include the missed items and gave us information on what was happening in the process.  At that point we decided that the long desired kitchen remodel should be included in the whole repair.  So Ed recommended a kitchen cabinet design and supply vendor who was also Fantastic (I LOVE MY KITCHEN!!!)  When we signed the contract for the whole job, Luke was assigned as our foreman.  He was also Great.  Always available for questions, with answers!  He kept everything on track and was the first to notice that the new laminate flooring wasn't quite right.  There were some manufacturing defects.  This was where Kennedy turned Awesome.  They worked for over a month with supplier, manufacturer, and installers to come up with a solution.  Finally, the manufacturer would not accept any fault so Kennedy and our flooring supplier replaced all of the laminate on our main floor with another product of our choice.  It is wonderful. 
The process took a long time--mostly due to the flooring issue, but overall I would do it again.  But, not without Kennedy Restoration.  After all this started, my husband and I remembered that Kennedy had done a water damage repair project for us about 20 years and two houses ago--also a very positive experience.  Overall, the project is a complete success and I cannot say enough about the fact that Kennedy and Ed and Luke were a very large part of the positive.  Thanks to them and to Angie's List.

I had not gone through any remodeling or insurance losses, so I didn't know what to expect. 
Kennedy was usually timely.  There were delays due to the asbestos, the insurance adjuster's unavailablility, and a few other reasons.  One man's truck was in the shop for a few days.  They were usually in touch, and let me know when they would be there each day.  Sometimes the subcontractors were late, or early. 
The team that did the demo didn't leave info for the team that put everything back, so I got asked questions about the curve of the countertop, for example. 
Cleanup was usually excellent.  Workers were all pleasant.

I am pretty surprised that Kennedy Restoration has a "B" rating on Angie's List because I know of several people who have used this company and everyone was completely satisfied with their work. My insurance company was also thrilled that I had contacted Kennedy for assistance with my problem. In fact, my insurance company and Kennedy were in constant communication regarding the project and everyone kept me in the loop.
Would have no hesitation to recommend this company to people who face the unfortunate situation of having to have restoration
work done.

They did a great job for me, the contact person was great and did a good job of keeping in touch.

My experience with Kennedy Restoration of Portland  began with a fire that started around 12:30AM in Mt Angel Oregon . At 1:30 AM while the firefighters were still extinguishing the fire, two guys from Kennedy Restoration  showed up offering their services. When the insurance adjuster arrived he advised using Kennedy’s services(he seemed very cozy with Kennedy).
 I signed an emergency work authorization to Mitigate Fire damage/secure building. After the Fire Marshall released the property a senior estimator from Kennedy walked through the property and told us he estimated the cost between $20,000 and $30,000 for the work they needed to do. At the beginning Kennedy made many representations and promises that they conveniently did not put in writing. Kennedy also started the job next door (not my property) that also sustained extensive damage from the fire(the people next door ended up terminating Kennedy)
 When the building was stabilized, I received a bill from Kennedy for $71,727.93, with very little documentation or detail on the work they performed. Kennedy’s estimator was called on why the bill was so much higher than the original estimate and he replied “we stand behind the bill 100%”. Further documentation on the bill was requested on 3 occasions, but none was ever provided. I started going through the bill and noticed I was charged for many of the items used on the property next door, including dumpsters, supplies, fencing, etc. I requested the billing for that project but was also ignored. I called Kennedy’s general manager and he also denied wrong-doing, and said he would investigate, but never responded.
 In an effort to determine how much I was over-charged I had 3 separate companies specializing in fire/disaster restoration come in and analyze the project and give me the price they would have charged to do the work Kennedy performed and they averaged 50% less than what Kennedy billed me. I had to get an attorney involved to get Kennedy to finally admit they had overcharged me but they only admitted to a little (what could be proven).
 I filed a complaint with the CCB, and they claimed it needed to go through the court system due to the type of complaint. I filed a civil suit against Kennedy for “Fraudulent Overbilling for services” and had my day in court last month, Kennedy further admitted in court to over-charging. Even though I prevailed in court and got a judgment against Kennedy Restoration, it was small compared to the thousands I spent getting them to acknowledge they had over-billed, in the end my attorney stated, “you signed a blank check, and Kennedy filled it out for nearly 3 times the original estimate without any accountability”
 In conclusion I gave Kennedy an “A” rating in responsiveness, because they nearly beat the fire trucks, which seems very predatory, and an  “F” in every other category. I had several other issues with this company on the job they performed, but time and space is limited. I would run from this company, but if you are required to use them, GET A CONTRACT IN WRITING, spelling out the estimate and detailing the work to be performed. They get amnesia and lie to cover when you try to pin them down on the original estimate they gave.

I found them on Angie's List and they were fantastic with everything.  I would tell others to call them immediately if you have have water or fire damage.  They take care of the situation and make it tolerable, they were so fantastic.

They were really good, kind, and upfront with what I would need. Even there subs were great to work with. They were recommended to me and they have been really good with the whole insurance claim process.

The work was wonderful. Nobody would ever know any work needed to be done in the past. They were great to work with, quick, and really good with follow up.