IKEA PORTLAND

We discussed with the girl at their desk inside IKEA if they would cut the hole for the electrical outlet and were assured they would. The guy who came to do the job refused to cut the hole because "how do I know what size hole to cut". We had to pay an electrician extra time to cut the hole. When we complained we were told the owner of the company would call us. No call. Stopped ins store 5 days later, Wes told they emailed the owner and would "make this right". fast forward 4 more days still no call but we got a invoice! Husband called store and complained and 10 minutes later got a call basically blaming us for the issue, no attempt to make anything "right". Apparentlywe were supposed to have the box handy but nobody ever mentioned that to us. The installer had to go get lumber at Home Depot and never mentioned the box to or gave me the option to go get one. Bottom line is the communication within this company seems poor and we needed information we were not given nor did we feel the person who called us had any interest in customer satisfaction. The work quality as far as the cabinet install goes is excellent but wouldn't use this company again because of the lack of customer service, or willingness to make good on promises given even though there was time to make things right.

They did it flawlessly. There's no need for any redo. The cuts were clean and good.

unknown

Ikea is the place to go and get anything you need for your home and then some.

We bought a sectional couch at ikea and wanted it delivered. Delivery showed up in the exact time frame they had said. That never happens. Good job. I still think Ikea is a funhouse and it makes me nervous, but I was impressed with an accurate delivery time.

unknown

The cabinets are great. The backorder process is a little confusing but other than everything worked out well.

Some items are good and some are absolutely crap. My advice would be that if it has to function, don't buy it at IKEA. If its only job is to sit there, it will be fine.

I was reluctant to buy from a tax-evading giant corporation instead of a local business. However, my shopping turned up ugly, cumbersome furniture instead of the simple design I wanted. The Ikea furniture is beautifully designed and very functional. We brought everything home in one load and assembled the pieces ourselves, which was very satisfying.

The ordering process was not as easy as we thought from the initial impression we had of their system. We designed the kitchen using their downloadable kitchen designer program, but when we tried to save our design (after a lot of effort getting the layout just right) to their central server, we kept getting server down messages so we couldn't save it to their server. In short, we had to recreate the design again at the store, since they do not allow you to use a thumb drive or any other device to transfer the saved design at the store. Once we ordered the cabinets, it took about 2 weeks longer than they said it would to get them. When they finally came, the delivery truck just appeared on a Saturday with no prior warning. Luckily, we were home at the time! Apparently their former delivery company backed out of their contract and IKEA had to use a different company. Fortunately, our order was correct, though. It was very difficult to verify the order, however, since IKEA lists every little part as a separate item on the invoice and does not bundle the parts with the cabinets. Cabinet construction and installation went well, except for some rookie mistakes on our part. Some of the instructions are a bit hard to follow, since they have no text - just pictures. The cabinets, while not nearly the quality of custom cabinets, look great and have some very nice features such as quiet-closing doors and drawers and handy drawer organizers.