HIGHFILL CONSTRUCTION INC

"Hi Thank you for the review. We have two companies on Angie's List, Highfill Construction which provides all sorts of home repair and SOS Plumbing which is the branch that helped you with your toilet replacement. We try to provide the best service, due to the nature of emergency plumbing it can be a challenge to arrive at exactly the preferred time. We don't like to put customers in the situation where they have to wait so our practice is to schedule a time and suggest that you go about your daily business until we call with an exact arrival time, usually within the hour. This works for most people."

"Let me first mention that you are a landlord and the property you asked for our help with is rental property that had severe damage and suffered from neglect. You contacted us to purchase 4 hours of carpentry service to remove and reinstall some baseboard from what you said was three rooms on the main floor of the rental. You wanted the trim to be removed and reinstalled after another contractor replaced the flooring. I told you that removing the trim wouldn't take four hours and that we might also have time to re-stain the trim prior to reinstalling. All this occurred over the phone and I didn't visit the property. When we arrived, we found that you had more than three rooms and we took out over 100 pieces of trim. When your flooring people came they found that there was considerable damage under the floor and the re-installation schedule was delayed until they could replace underlayment. You never contacted us to re-install the trim, instead you asked if we could make immediate and extensive repairs to the drywall and help you remove an enormous collection of trash and a fallen down fence. The main concern you expressed was that you wanted to get it rented as soon as possible. You were in a hurry to rent and had a lot of work to get the property for rent. It made me nervous to see you schedule work with other contractors in the wrong order. You had tens of thousands of dollars in repairs to be done and you were scheduling new floors first(?). You asked us to patch walls, which we did, then you asked us to tear apart a water damaged wall (and the ceiling below). The wall was still leaking from above a window. We didn't have your job in our schedule. We came out to do a few hours' worth of drywall repair, and you asked that we also install some doors and remove as much debris as our dump truck would carry. You didn't call us to schedule anymore work. You indicated that all the floors on the second story were going to be replaced as well, and there was a lot more work to do both inside and out. We try to help when we can and understand that you were in a bind, but we have other customers that had established schedules with us. We know that good communications are paramount on a project like yours, however it was your project and your responsibility to keep us in the loop. We did return your key when we received your payment and the written request for the key. We were always available by phone, but you didn't call. I am sorry that it was so difficult for you, and hope that you are done with the work and have rented the place."

"The deterioration damage to the windows and doors on your home was due to your long-term neglect of maintenance issues. You had three windows and a door that were rotting and needed difficult repairs because matching replacements are not available. My job is to ensure proper repairs are made. You even asked us to do additional work and we were waiting for payment before proceeding. Our rates are very low and we do quality work. Last year we serviced over 600 customer requests. You're the only one who felt you were treated unfairly. When your house is rotting due to poor maintenance and repairs must be made, we find ourselves in the difficult position of fixing it regardless of your ability to pay. You had a reliable contractor and a warranty on the work. Your decision to avoid paying a modest bill has lost you both."

"Thank you, Keep us in mind for all your small and large projects"

"Thank you [Member Name Removed], We've returned many times to help you and look forward to serving you again."

"Hi [Member Name Removed], i appreciate that you're less than satisfied and are remaining to be fair in grading me and our services. You didn't mention that I offered to come over with a better instrument and show you that the hood is level or adjust it at no charge. And I'm still happy to do that. We also spent a considerable amount of time discussing other projects you wanted done and had purchased materials for. I advised you that the Ikea countertops wouldn't work in your situation and other design considerations you need to consider in remodeling your kitchen. These days I find more and more customers are trying to use stock components from places Like Ikea that look great on the wall in the store but are difficult to install and of such poor quality that they're not worth the installation labor. We did get along well otherwise."

"Thank you [Member Name Removed]"

"Thank you."

"Thank you. repairing your siding was straight forward and we appreciate the work."

"Thank you for letting us help you with your kitchen remodel"

"Thank you for the compliments, we look forward to helping you in the future. Our sister company Highfill Construction can help you with your other home maintenance issues and renovation projects as well."

"Thank you, The work was actually performed by our plumbing divison SOS Plumbing. We are a full service company and you can call on us for almost all your repair and renovation needs. Joe"

"You were great to work with. You trusted me with color and finishes and it helped to create a unified look to your new residence. This year we'll come back and take care of the exterior. Just call when you're ready."

"Dear Member: I have long held you as a valued customer, so it was with some dismay that I read your negative review of my services on Angie’s List. I take professionalism very seriously, as the other reviews of my services attest to. I have been out to help you on over 10 occasions in the past year alone and almost always on an emergency basis, and so far you have always been well-pleased with my services. You have called on me to water your plants, assemble furniture, repair a faucet and install a shower wand to mention a few of the things I’ve done for you. As I have provided you with these services, you have told me how much you appreciate my willingness to come over immediately because your physical pain often prevents you from doing the smallest tasks. I sympathize with your condition and am pleased I have always been so readily available to assist you. Your last call, which was August 14th not September 5th, as you indicated in your report, was when you tried to install a new printer on your computer. As I went to work, I discovered you had incorrectly wired a number of cables. If you recall, you were experiencing a great deal of pain when I came over on a Sunday to help you out. Understandably, then, you didn’t tell me your DVD drive didn’t work or that whoever had wired the internet connection had done so incorrectly. It took me an hour to correct the situation, and you wrote me a check for $95, the majority of which included time and materials for a previous visit for other services. I understand you expect a printer to be installed in a matter of minutes, and that in the past you’ve enjoyed my policy of billing for the time spent without a minimum fee. If I hadn’t had to figure out the changes you had made to the computer cabling and if I hadn’t had to wait for your slow computer connection to download the printer files needed because your dvd player doesn’t work, that would have been the case at this latest service. I wouldn’t have said anything to you about the issues I had with the installation except that you were complaining about the time it took. When I pointed out that your attempts at installing the printer were the cause for the delay, perhaps you felt responsible or assumed I was somehow faulting you. I was not assigning blame; in fact, I was only explaining the situation. You do need a trusted hand to take care of things until your condition improves. Please give me a call if you need help. I am sure you understand that in this tough economy, a contractor’s reputation is priceless. Prior to your review, my professionalism and valued services have been beyond reproach. I look forward to the opportunity to serve you again as you have always been a valued customer of mine."

"Thank you member, you have a beautiful home and I appreciate the work. Joe"

"Thank you member for the many projects you've asked for help with. I look forward to working with you in the future. I saw you at th grocery store yesterday, but didn't get a chance to say hi."