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Hector's Helping Hands
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Outdoor Lighting - Plan and Install,
About us
hi im sandy and most likely im the one who will awnser the phone when you call. when you call we will set up a convienient time for hector to come to your property and walk through the yard with you. he will anwser any questions and give you a price for the work you need done. he is really great about helping people pick and choose what work they want to get done in other words he will work with your budget. the office is in our home so even though i listed the business hours above feel free to call any time and if your a night owl feel free to call any time as we only hear the phone in the office. and i will promtly call back the next day or you can email at [email protected] thank you for considering our company we strive for 110 % satisfaction thank you....big smile from us too YOU
Business highlights
Emergency services offered
29 years of experience
Services we offer
Lawn maintenance, and pruning. we clean roofs, debris removal, deep edging composting bark dust just call if we dont do it we probably know someone who does big smile from us to you, weeding, yard clean ups
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 0% | ||
| 4% | ||
| 2% |
Showing 1-25 of 48 reviews
Denise M.
May 2013
Initially, Hector's was great and we used them for 5+ years. Last Spring, however, they just stopped showing up, and even after several emails and phone calls we finally got a response they'd they'd be out "tomorrow". Then that happened again. And again. So we called and left a msg to cancel our service and hired another company to maintain our lawn. The day after our new service came out, someone from Hector's showed up during the day and re-mowed the the lawn leaving deep muddy ruts in our yard. There is a breakdown between the service crew and scheduling that seems irrepairable and very damaging to their business.
Margaret M.
Jan 2012
We hired them to perform biweekly maintenance work on the yard but the service started more like once every month and how its been over a month and I have not heard or seem them since.
Jerome G.
Mar 2011
overall it went very well.
Response from Hector's Helping Hands
"THANK YOU FOR CHOOSING US AND TRUSTING US TO DO THE WORK AT YOUR DAUGHTERS HOUSE HAVE A GREAT DAY SANDY"
H S.
Jan 2011
I am so pleased that I have extended my contract for routine maintenance and more landscaping. I think Hector, and his crew are hard workers. Hector is also talented in making suggestions for more landscaping.
Response from Hector's Helping Hands
"Member THANKS FOR CHOOSING US WE LOVED DOING ALL THE WORK FOR YOU AND SEEING YOUR VISION COME TO LIGHT HECTORS LIKE AN ARTIST I LOVE WHEN HE GETS TO MAKE SUCH BIG CHANGES IN A YARD HAVE A GREAT DAY SANDY"
KATHY Z.
Sep 2010
Great job overall and I would not hesitate to hire again.
Response from Hector's Helping Hands
"thank you for calling us and for taking the time to wright a post about the work we did for you. it was a pleasure please feel free to call us again some time thank you hector and sandy big smile from us to you"
Patti L.
Sep 2010
Have used Hector before for tree services and he did such a good job, I called him again for yard clean up. He came promptly, gave me an estimate. He was just a bit higher then another estimate so he agreed to split the difference with me. He did an excellent job. Very pleased with his work. Very professional and friendly. Will definitely use him again.
Response from Hector's Helping Hands
"hi thanks for posting about us we really appriciate it and look forward to doing more work for you in the futre big smile from us to you"
CHERIE R.
Jul 2010
unknown
Response from Hector's Helping Hands
"THANK YOU FOR TAKING THE TIME TO GRADE HECTOR. WE LOVE DOING WORK FOR YOU AND LOOK FORWARD TO THE NEXT TIME THANKS AGAIN AND HAVE A GREAT DAY.... SANDY BIG SMILE"
Noelle A.
May 2010
They are awesome. My yard looks beautiful. I would recommend to friends and family.
Response from Hector's Helping Hands
"THANK YOU FOR TAKING THE TIME TO WRITE SUCH AN AWESOME REVIEW FOR HECTOR'S HELPING HANDS. WE'VE BEEN DOING THIS FOR 14 YEARS BUT IT NEVER GETS OLD HEARING NICE THINGS I'M GLAD YOU LIKED YOUR CLEAN UP AND JUST CALL OR EMAIL ME IF YOU NEED ANYTHING IN THE FUTURE. BIG SMILE SANDY"
KENDRA K.
Oct 2009
Hector came on Friday to give me the estimate - he called me to say he was running a few minutes late, which I appreciated. On Monday he and his crew arrived on time, and within the estimated time frame, had cleared out the area, leaving barely a twig to show that they had been through my property - all was left neat as a pin. In two hours, they took care of what I hadn't been able to take care of in 15 years! I am delighted.
April M.
Oct 2009
They are reliable and they have a good price. They always do quality work.
CHERIE R.
Jul 2009
They were very nice and efficient. They cleaned it up very nicely.
ROBIN S.
May 2009
I called to get an estimate for aerating and dethatching my lawn. Hector came over at the end of the day which was great and gave me an estimate. I called at a later time to make an appointment. He did not show up so I called and left a message. I am not sure if they ever received my message because when I called back she profusely apologized and scheduled me first thing in the morning when I requested. Hector and his crew came on time, and he apologized for the mix-up. I had called back to give him a 2nd chance because I know stuff happens. When he and the crew came they were efficient and professional. My overall rating is not an A because of the no-show but I would hire them again due to the quality of his work and he was very nice to work with. He went over in detail all the steps I need to take to get my lawn in shape.
Brandy W.
Oct 2008
Hector and his helping hands came to aerate and detach our entire lawn and trim a hedge. Everything looks fantastic and cleaned up very well. We are very happy!
Charles R.
Oct 2008
These are very nice folks, the owners and the workers. I have used them three years in a row. They are not very reliable about coming when they had agreed to come, but if you call them, they apologize and come as quickly as possible. They always do a good job. They know how to prune Laurel! And they are very nice to deal with. Clean up after themselves. Despite problems with scheduling, I like them and recommend them highly.
VENA A.
Aug 2008
He is very pleasant, he knows a lot about plants, and he always comes out to review the work being done by his employees. If things aren't right he will make them right.
Response from Hector's Helping Hands
"THANK YOU FOR TAKING THE TIME TO POST A REPORT ABOUT US. I REALLY LOVE READING WHAT PEOPLE SAY ABOUT US. DON'T GET ME WRONG MONEY IS GREAT, BUT POSITIVE FEEDBACK IS AWESOME TOO. THANKS AND CALL AGAIN WHEN YOU NEED US AGAIN BIG SMILE FROM ME TOO YOU."
Heather R.
Jul 2008
They were very friendly and on time.
Response from Hector's Helping Hands
"THANK YOU THANK YOU FOR YOUR STELLER REPORT ON US PLEASE CALL AGAIN WHEN WE CAN HELP. BIG SMILE FROM ME TO YOU."
PAULA F.
Jul 2008
They are just wonderful, I really like them they always do what I ask them and they are very efficient at doing the work. I will continue to use them and recommend them to others often.
Response from Hector's Helping Hands
"I REALLY LIKE YOU TOO. THANKS FOR POSTING ABOUT US. LOVE YA, SANDY. BIG SMILE FROM ME TO YOU."
John S.
Jul 2008
We purchased the plants from a grower, they then did the install. In some cases, the installation required real skill and attention to detail as they had to go around existing water pipes, a gas line, and in very limited spaces. We are very happy with the work. Price gets a B only because we had a bid for essentially the same work, but including the cost of the plants. We chose Hector because we wanted to buy our plants (which were much better than what's out at a large chain store, etc.), and he was OK to install them. We would hire again.
Response from Hector's Helping Hands
"THANKS FOR POSTING ABOUT US AND ALSO FOR PUTTING PICTURES. YOU'RE THE FIRST TIME EVER TO PUT PICS. GLAD THAT YOU LET US DO THE WORK FOR YOU, LOOK FORWARD TO DOING MORE FOR YOU IN THE FUTURE. BIG SMILE FROM ME TO YOU."
Michael L.
May 2008
Overall pretty well. A couple small jobs in the estimate got overlooked. A 5 to 6 man crew did the work in a day. The estimate was broken down by task. I choose to forgo some mulching which I thought was too expensive. A couple sprinkler heads required return visits to get working properly. But when all is said and done, I am happy with the results. Hector and his wife were pleasant to deal with.
Response from Hector's Helping Hands
"THANK YOU FOR TAKING THE TIME TO POST ABOUT US. LIFE IS SO BUSY THAT I REALLY APPRECIATE IT. WE HOPE TO DO MORE WORK FOR YOU IN THE FUTURE BIG SMILE FROM US TO YOU, SANDY AND HECTOR RIVERA."
Caroline K.
May 2008
Hector and his team are just great. His wife, Sandy, is very helpful and friendly on the phone. The work was done speedily and as promised. No problems at all.
Response from Hector's Helping Hands
"THANK YOU I LOVE WHEN PEOPLE SAY NICE THINGS ABOUT ME TOO. IT'S ALWAYS HECTOR HECTOR HECTOR. I'M JEALOUS SO THANK YOU FOR SAYING I'M NICE TOO. (HE IS PRETTY GREAT THOUGH IN MY OPINION...) I MARRIED HIM. I'M GLAD THAT YOU LIKED THE WORK AND HOPE THAT WE CAN HELP YOU OUT AGAIN IN THE FUTURE, BIG SMILE FROM ME TO YOU, SANDY & HECTOR RIVERA"
TIMOTHY W.
Apr 2008
It went great! I was impressed with Hector's friendliness and earnestness and ability to schedule and complete the work promptly. Hector spent a while with me answering questions about when and how to take care of the plants in my garden (I inherited it when I purchased the house and am still teaching myself how to care for it. Everything looked fantastic when his crew was done, so I asked for a quote for monthly service and gave what I thought was a generous tip. The quote sounded good, so I tried to schedule service, but here's where my delight with Hector's company more or less ended. His wife Sandy coordinates communications and scheduling and I found her incredibly difficult to reach. Hector assured me that I could obtain a copy of the work performed for my records and after about 6 phone calls and as many email requests, I've given up. It took about 5 weeks for her to get back to me about a time for Hector's crew to visit and when I mentioned it was a bad time and requested a reschedule, I heard nothing more. In fact, the only email communication I've had with the company besides a notification of the originally scheduled visit was a completely unrelated email forward that she sent to everyone on her list. Although I think Hector and his crew performed the work professionally, I have had so much trouble just getting in touch with the company that I ended up finding someone else for monthly maintenance. My ratings were "A" for price; "A" for quality of work; "D" for responsiveness because of the lack of communication; "C" for punctuality because although the work was scheduled and performed prom ply, the followup has been completely unsatisfactory; and "C" for professionalism to average Hector's earnest and affable approach with the non responsiveness and administrative slowness of his wife, Sandy.
CATRIONA B.
Apr 2008
We met Hector, who provided an estimate on a gentle trim versus a full laurel hedge trim. We went for the more deep trim. They came out promptly, and while we thought things looked pretty good after the first day, Hector was concerned that the laurel hedge debris from the previous trim was stuck into the hedge. They came back the following day and cleaned out the mess left from the previous owners. We were delighted.
Patti L.
Apr 2008
We got a quick call back to arrange for an estimate. Hector was on time. We told him what we needed done and we were called back quickly with an estimate. The only thing he didn't do for us at this time was supply bark dust and spread it. We decided to wait on that. Hector was here the very next day with some workers and they completed everything in one day. We are very pleased and would recommend him to everyone. He is very honest about what he can and can't do. We had some trees that needed removed and trimmed, but he suggested we check with a licensed tree removal company as he was not licensed in that field.
Response from Hector's Helping Hands
"THANKS FOR USING US AND WE LOOK FORWARD TO WORKING FOR YOU IN THE FUTURE. BIG SMILE FROM US TO YOU."
MARGARET W.
Dec 2007
unknown
Response from Hector's Helping Hands
"THANKS FOR USING US AND WE LOOK FORWARD TO DOING MORE WORK FOR YOU IN THE FUTURE. BIG SMILE FROM ME TO YOU, SANDY AND HECTOR"
ELAINE S.
Dec 2007
Very well, except someone walked on some plants in planting bed.
Response from Hector's Helping Hands
"I'M SO SORRY THAT SOMEONE WALKED ON THE PLANTS WE ARE USUALLY SO CAREFUL ABOUT PLANTS AS THAT IS OUR MAIN LINE OF WORK. I WON'T EVEN LET THE KIDS WALK ON THE LAWN AT SCHOOL. THAT'S WHAT SIDEWALKS ARE FOR. ANYWAY IF WE GET THE OPPORTUNITY TO DO YOUR GUTTERS THIS YEAR BE ASSURED THAT WE WILL BE MORE CAREFUL THANKS BIG SMILE FROM US TO YOU. SANDY AND HECTOR"
Licensing
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FAQ
Hector's Helping Hands is currently rated 4.7 overall out of 5.
Yes, Hector's Helping Hands offers free project estimates.
No, Hector's Helping Hands does not offer eco-friendly accreditations.
No, Hector's Helping Hands does not offer a senior discount.
Yes, Hector's Helping Hands offers emergency services.
No, Hector's Helping Hands does not offer warranties.