Hawthorne Plumbing, LLC

Great! Joel was very responsive, communicative, and on time with bids and service. Since neither of these two issues was a true emergency, I was pleased he was able to come and make repairs within a few days of each call. The sink project required some demolition; i.e., holes in the wall under the sink and behind the wall-mount faucet. These were patched to my satisfaction with thick plywood under the sink and a chrome plate behind the new faucet. He also replaced at no charge the kitchen drain trap which was inadvertently damaged during demolition. Everything was completed cleanly and efficiently, and he took time to explain each step to me, make suggestions, and answer questions.

Joel did an excellent job with the repairs and replacements he performed. He had been recommended to us by several friends, and we will definitely use him again for other projects.

Great. Love Joel. Honest, skilled, careful, clean. Price quoted was fair and he didn't accept payment until his second visit to put in faucet and finish repairs. (had to order faucet and wait a few days for it to arrive) Easy to work with, very conscientious. I now trust our kitchen plumbing for the first time in 22 years. I would and will hire Joel again, no hesitation.

unknown

We lost hot water in our stand-up shower.  I have some plumbing experience so I tried adjusting the hot water stop, but I could not figure out the problem.  I was worried because replacing the whole value would have required ripping into the tile due to the way it had been installed.  I contacted a couple of plumbers to get quotes and ended up settling on Hawthorne Plumbing.  The owner Joel got back to me within an hour or so of reaching out. We set up a time for him to come and and look.  Joel did a great job assessing the problem and giving me options. The valve was old, but he figured out it was a Delta and the valve cartridge could be replaced.  Unfortunately it was very tricking getting to the value.  Joel gave me clear options: he could take a shot at getting the old cartridge out, but there was a chance that he would have to chip into the tile.    Alternatively we could cleanly cut new access holes and replace the whole mess.  I told him to try and get to the value without replacing the whole valve system.  In the end Joel was able to get the old value cartridge out  with no tile damage. He drove down to the supply store and picked up a replacement.   The whole thing was done in 90 mins.  I would definitely use Hawthorne Plumbing again and would highly recommend to others.

unknown

He was great - responsive to phone call, direct, clear communication.
Arrived as promised.
Let me know that the broken drain pipe - in a 100 year old house - could reflect a bigger problem once he started working on it.  But it didn't, and he only charged for the relatively straightforward repair.  I would be very happy to use this company again.

Joel walked through and inspected all my pipes on Monday, saw what my plumbing looked like.

I had called him when the hot water pipe came off of my 100 year old tub and I had hot water spraying all over my bath and hall.

I have a shut off valve in the basement.

He came back on Wednesday,suggested I put one right at the tub so I won't have to run downstairs to shut off the water.

He put new pipes with shutoff valves looks and works Great. 

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He made recommendations but said it was also a job that a handyman could
do if I needed to save money. I really appreciate this kind of
honesty.

Joel was really nice and worked efficiently. I would hire again. Appreciated the Angie's List discount.

His bid was not low, but fell within a reasonable margin. Had he been the low bidder, I would have been pleased to have worked with him.

He was called. Came in. Repaired toilet. Went home. Toilet still works. What more could you want?

I had a great experience working with Joel from Hawthorne Plumbing. Our clothes washer stopped working on Saturday night with a full load of clothes and water. Our basement area around the washer was completely flooded and so was the large sink that we have in the basement. Clearly something was backed up and things were a mess. I called a number of plumbers on Sunday and couldn't reach anyone who was actually open. Joel, on the other hand, answered his phone and was extremely kind and patient with me. He talked with me on the phone about the potential issues, and was out at my house within an hour. He explained that his Sunday rate is a little higher than his normal rate but I still found his rates to be very competitive. He spent a few hours down in my basement trying to uncover the root of the problem. He was very thorough as he explained his approach, and gave me a step by step review of how things were going. He even took the extra time to shop vac all of the water out of the basement and make it look like new before he left. I have since used him again and would highly recommend him to anyone with any plumbing needs.

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Did a fine job. Went for parts after hours, promised to return next morning, came bacj same evening instead to finish the job.

Excellent work

did not respond to request for estimate

Joel laid out my options and then ordered and installed new the hardware (faucets, shower head, etc) in my bathroom remodel. Everything was installed skillfully and he left the area clean and free of any debris so it was ready to use immediately.

He was the second Angie's List plumber to suggest a do-it-yourself fix and in this case, he was the straw that broke this camel's back, in terms of convincing me I could, indeed, do this myself.
He said he could come but the fix would cost $300-$400, and suggested I do it myself and save the money. The fix itself was simple---buy a coupler and pipe-cutters at home depot, cut the leaky portion out and fit the two remaining parts of the pipe into each end of the coupler---job done! It would have been easy except that the hole ended up being all the way against the wall and near the hole in the floor where it entered the laundry room, so gripping the one side well enough to force it indo the coupler was nearly impossible---I finally called my wife on my cell phone from under the house and had her push down on the pipe from above, which popped it into place.
In the end, I got the job done myself and it only cost me 30 minutes of my time, $15 (instead of several hundred), and, of course, the misery of wallowing in a mud puddle under my house (but it was WELL worth the savings).
I have a larger pipe job under the house that will need to be done sometime in the next few years and probably WILL NOT be something I can do myself---but I know I'll definitely be getting a quote from these guys!

I had a good experience. I felt that it was a fair price.

Joel actually listened to what I wanted to accomplish (what a concept!!!!) and then made a cogent and affordable plan that included my input at every stage. He was terrific at keeping me in the loop and explaining every step of the remodeling process. There were no shortcuts taken, no hidden costs or unpleasant surprises. Everything he did was done with skill, knowledge and he cleaned up after every task. This is the guy to go to when you want something done really well for a fair price. I highly recommend Joel and Hawthorne Plumbing without reservation!!!!

I was very pleased with the plumbing-related work done in my house by Joel of Hawthorne Plumbing. My mother also was pleased with the work Joel did for her on short notice. We both will use Hawthorne Plumbing in the future - if needed.

Joel was great to work with. He does all the work himself currently. Stayed on schedule, was very professional, gave great advice, we enjoyed working with him. Our Tile Contractor (Rob from Creative Tile Solutions) reccomended him along with James from ElechTech. All 3 of these contractors were fantastic, did great work and were very pleased with the results. We acted as our own General Contractor (with no prior experience) and they were all instrumental in keeping our project on track. We weren't living in the house at the time, and start to finish has been about 7 weeks. We highly reccomend Hawthorne Plumbing. We interviewed 2 other Plumbers before deciding. His prices were in line, but he also gave us a high level of confidence in his work from teh get go. He is really conscious of making sure you are happy with the work and getting what you need.