Fred's Sound of Music Audio Video Inc

unknown

They were courteous, professional and knowledgeable. They did what they said they would and finished earlier than expected at the cost we discussed. Good value. In addition, I was given several resources to locate hard-to-find pieces that were missing.

Outstanding particularly in terms of quickly diagnosing problem and working with manufacturer to get appropriate speakers. They now sound like new.

We had a broken amp and malfunctioning CD player. Thought they might be fixable. We checked Angie's List and got Fred's and one other recommendation. Called both, can't remember what happened w the other one, but the guy at Fred's said probably in our interest to replace both, rather than spend the money to try repairing them. Months later we went to Fred's to buy new equipmt, plus our speakers were over 40 years old! so we decided to replace them too. Bill White at Fred's was a jewel. Friendly, professional, helpful, willing to take enough time, and able to explain things clearly to people like us who were obviously clueless. Yet without being condescending. NO sales pressure whatsoever--none--completely, cleanly hands-off--even suggested we go for coffee and think about it on our own before deciding whether to buy. Once we bought the items, he assured us we could call him if any questions etc. We also could have had one of their people (for an additional fee) come out and set the equipmt up for us, but we ended up not needing that.

These guys are just the best. From Bill White, the manager or service manager, to the technicians (Dave is outstanding), I can't imagine a better customer experince. They are skilled, fast, thorough, of high quality, and polite. They fixed broken components, istalled new items, fixed various unrelated things with a smile. Highly recommended!

These guys are just great. The attention, service attitude and technical knowledge are just remarkable. I have not used other companies for high end installation so I can't compare, but I cannot imagine better personal care and service than I have received from Fred's. They have built a loyal customer in me. From Dave the technician to personal calls from Bill the store manager, these guys are just great.

This is the second time I've had Fred's complete work in my home. They are always quick to complete the job and take time to answer any questions I have about our system. Thank you!

Easy to work with. Answered my questions to help me better understand how my network's setup and resolved my issues.

I took a turntable to be repaired and basically I walked in, dropped it off and it was really easy. They knew the problem right away. It just needed a new part. It was not expensive and it was a pretty quick turnaround so overall, it was a positive experience. The people who worked there were great.

They came highly recommended and I would use them again.

They checked in a couple of times before doing work that we might not have wanted. They seem very honest, knowledgeable and reasonably priced.

EVERYONE ON THE TEAM FROM THE SALES STAFF TO THE INSTALLERS WERE VERY PROFESSIONAL. ALSO, FRED'S SOUND OF MUSIC HAS A 30 DAY PRICE MATCH GUARANTEE. AFTER OUR TV WAS INSTALLED WE FOUND IT ON SALE AT A LARGE CHAIN STORE, SO THEY GAVE US A REFUND FOR THE DIFFERENCE.