ED'S MOWER & SAW SHOPPE, INC.

My husband worked with Ed and was very happy with him and the work he did on the lawnmower. Very fair and knowledgeable.

took a little long due to getting correct part.

Great, had to wait about a week because they are so busy.
Awesome service!

unknown

Replaced belts
Fixed the broken handle
Recharged the battery

He picked up the lawnmower from my home and once the repairs were completed he dropped it off at my home. This was convent for me as I did not want to put the lawnmower in my vehicle. I believe the charge for this was more than reasonable. He was very professional and I would definitely use him again.

excellent in all aspects of the services performed

I wasn't too encouraged when dropping the tiller off for repair.The counterman seemed annoyed with the description of my problem. I sensed a sneer but can't confirm.Being an amateur tiller, I didn't have the lingo down, or maybe it was too close to lunch.Make it work, was the final, accepted phrase.About 7 days later I picked it up.It runs great. Like new.New carburetor. Fair price.Happy to have found a competent shop.

We’ve always been happy with their service.

I've used them maybe 3 or 4 times because they're the only repair shop for small engines around here. I just think they've gone down a lot in the level of their customer service since I started using them. I've gotten it repaired and I would have to take it back because it wouldn't be running right or the repair would break down. I probably wouldn't use them for more repair work. I think they have really nice equipment to buy, but I probably wouldn't use them for repair again.

The salesman, Grant, is not the most courteous. I feel he is patronizing to me, maybe because I'm a woman. When I get blades sharpened, very long wait, expensive and they never call me back. I have to call them back to ask "Is it done yet?" The workers downstairs, who do maintenance do not seem friendly or courteous either. I am here now because I am looking for a better store/shop to purchase a lawnmower and trimmer (old ones broke) and get service from.

See above

I WAS PLEASED WITH THE PERFORMANCE OF MY WEED TRIMMER AFTER SERVICING. I WAS ABLE TO EASILY START IT UP AND IT RUNS SMOOTHLY. CUSTOMER SERVICE WAS FRIENDLY AND ACCOMMODATING. HOWEVER, THEY ARE A VERY BUSY PLACE. IT TOOK THEM SEVERAL WEEKS BEFORE IT WAS COMPLETE.

WE WERE VERY HAPPY WITH THE WORK PERFORMED BY ED'S MOWER and SAW SHOPPE INC. OUR MOWER HAS NEVER CUT SO WELL. WE EVEN PURCHASED SOME OTHER STUFF BECAUSE WE WERE SURE OF THE QUALITY.