Detemple Co Inc Plumbing Heating & Air
About us
Travel charges apply. Family owned and operated.
Business highlights
Services we offer
Electrical Fencing. Heating & AC. Plumbing. Plumbing - Drain Cleaning. Water Heaters. Wells & Pumps.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
7% | ||
4% | ||
2% | ||
5% |
Drive time was not discussed on my discussion with the dispatcher.
The job took 15 minutes, so I basically paid for this guy to sit in his van for an hour.
The charge was for 3/4 hour, including travel/gas surcharge. At $111 per hour, the rate is a little high -- I'm a design professional when I'm at work, and my rate is $90/hour -- but I was willing to pay the extra to get same-day service on a day I was already off work.
I scheduled with Detemple when the toilet plugged up, but learned their schedule was busy so it would be an after-hours call (higher rate). So I decided to call one of the rooter services in the yellow pages instead. How bad could it be?
Um, bad. That other company came, made an outrageous (but free) estimate of $350. The guy told me he could fix the clog but he'd have to call in one of their journeyman plumbers to fix the innards of the toilet (even though they knew that was part of the job when they scheduled it), then suggested the toilet was old and maybe we'd just like to replace it etc etc etc. Hard sales pitch, perfectly pleasant but not the way I wanted to do business. I sent him away with no job.
Called DeTemple back (by now several hours later) - lo and behold, he could fit our job back on the schedule - and then by some wonderful miracle, there was a cancellation so we paid their ordinary rate after all. And the weekend guests never knew...
Thanks, DeTemple.
"Dear Member, Thank you for the kind words. We appreciate your business and were glad we could help."
"Dear Member, Thank you for taking the time to post your response. We appreciate your business and look forward to serving your plumbing and heating needs."
Licensing
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