DENNIS' SEVEN DEES LANDSCAPING
About us
Award winning landscape design, installation & maintenance. From custom water features to outdoor lighting and sprinkler system installation, we are a full service landscape company servicing homes in the Portland Metro Area for over 50 years. We have four garden centers in Oregon located in Lake Oswego, SE Portland, Cedar Hills and Seaside. (Each of these locations have a separate Angie's List page). We work with residential and commercial properties, as well as homeowner's associations.
Business highlights
Services we offer
Container Plantings, Design & Installation, Drainage & Rainwater Systems, Holiday Lighting & Décor., Lighting Systems, Natural Stone & Pavers, Paths & Driveways, Patios, Pruning & Clean-ups, Residential & Commercial, Sod Lawns, Sprinkler Repair & Installation, Synthetic Turf & Putting Greens, Walls & Steps, Water Features, Yard Maintenance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 3% | ||
| 5% | ||
| 3% |
My belief is that Dee?s used bait and switch marketing techniques to mislead me about schedule availability. I had been ready to pay full-price for non-competitive "ime and material? service delivery for fill-dirt?s installation.
Day #1
On Day #1, I was unable to get past the receptionist. On my first contact, I tried to schedule and authorize time and materials service at $146 per hour to install fill dirt under my house?s front and back porches.
I made my terms and conditions clear.
I explained that Dees needed to be able to meet my time-sensitive schedule-needs to receive my business; and if the Dees had no openings for small job of less than one day?s duration, I needed to go elsewhere.
The receptionist refused to transfer me to the scheduler.
The receptionist insisted that I must communicate with the ?designer.? I explained hat I did not need any ?design-services.? The job was to install fill-dirt.
Day #2
On Wednesday, the ?designer? Eric Hagberg called.
During our direct conversation, we arranged to meet the next day. I explained my time-sensitive schedule needs. I asked the "designer" to check with the "scheduler" as I had asked the receptionist.
To ensure schedule, I offered to put a deposit down immediately. I offered to email photos. I explained that I needed the work done in less than two weeks. Dees (Eric) did not anticipate any problem with my schedule needs.
Day #3
At the site, on Thursday, Dees? was unable to provide a written estimate.
From Day #1, I was ready to enter into a non-competitive ?time and material? contract. I told any Dees employee I talked to.
By Day #3 on-site, the only question for Dees was to measure how much fill-dirt was needed.
The calculation is $146 per hour for the time it takes to install fill-dirt, plus the cost of fill dirt itself.
Dees said my work would be scheduled within three to five business days.
Day #4
On Friday, July 24, I received the Dees the contract. The written contract did not match Dees? oral contract for schedule. The written contract ignored my stated time-sensitive schedule.
Day #7
I called and explained to Dees? scheduler ?Nathan? about Dees? scheduling error on the written contract.
Dees? scheduler ?Nathan? told me he was going to work out the details with a ?designer?to correct Dees? scheduling error. Then,"Nathan? was to call me back. That never happened.
After my conversation with Dees? scheduler, I paid my deposit by phone to the billing clerk, corrected the schedule-error on the written contract, and emailed the signed agreement back.
I did not hear back from the scheduler ?Nathan.? He did not honor his word to me. The scheduler did not correct the schedule-error. Instead, I received an email from the ?designer? who stated:
Summary"Contract not Accepted."?You may not change the scheduled time on the contract??
As a matter of integrity, oral contracts are binding. Since I did not ?change the scheduled time,? Dees? statement was patently untrue. Repeatedly from Day #1, I reiterated the identical time-sensitive schedule.
As a pattern, Dees did not listen to my needs as a potential customer. Dees words did not match its actions. Dees did not respect the fact that my time has value.
To customers, each employee is Dees?the business. As a customer, I was unimpressed by the scheduler shirking off the responsibility to correct the schedule-error and assigning the solution to one particular designer (Eric).
The scheduler ?Nathan? said Dees? schedule for my job was determined by the designer ?Eric.? That does not make common sense. I said to the scheduler thatif there is more than one ?designer? there are many ways for Dees to accommodate my schedule-needs as a customer.
Dees had the ability to honor Dees? oral agreement. That did not happen.
Dees Comparison Prices
Dees lost $1,931 of my certain business, when it engaged in ?bait and switch? practices applicable to schedule.
By the way, in the end, the identical work performed by a different landscaping company cost only $270 (or $1,661 less than Dees' price quote).
Fantastic. We are very pleased with the results. The designer, Lars Nielsen, was great to work with. He is professional, pleasant, responsive and followed up quickly. The crew was also the same and great to deal with doing everything we wanted. Polite and professional and cleaned up spotlessly. The crew leader, Juan was great. We would deal with Lars and the crew again. We have received many compliments on the job and would recommend them If we have more yard work to do we will hire them.
One of the best dealings we have had with contractors. We would recommend anyone considering landscape work to be sure to talk to them. We heard they were expensive but we feel we got our money's worth. They are on our A list.
We asked them for a bid on a landscaping project and we gave them a budget of $1000. They tried to put something together that would have worked for $1000 and we didn't like what they put together. He really wasn't interested in doing it for $1000. It just kind of felt like if we weren't going to pay what we had budgeted that they weren't going to work with us.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.