Creative Home Remodeling

Great customer service ! We had our kitchen remodeled by Creative Home Remodeling in 2015. They built and installed our beautiful custom cabinets as well as a kitchen island and two amazing skylights. We love and live in our kitchen and adjacent dining/great room area. However, just recently, the cabinet that holds our garbage can began to show some wear and tear and then the screw holes for the lower hinge broke. Keep in mind that this is almost eight years after the remodel was completed and that cabinet door is used multiple times a day every day. When I contacted Creative Home Remodeling to see if we could find out where to get a replacement hinge to match the other one for that cabinet, Jill immediately arranged for someone to stop by our house and install a new hinge the following day. No questions asked & no charge--just great customer service--Wow ! They are a great family owned company that have great pride in their custom cabinets and go above and beyond to be customer service oriented. You can't go wrong with Creative Home Remodeling for beautiful workmanship and quality. If you are in need of a kitchen, office or bathroom remodel that is done with pride and attention to detail as well as the best customer service, we highly recommend Creative Home Remodeling.

We were apprehensive about taking on this project. CHR was thorough in explaining the process from start to finish, providing a free rough sketch allowing us to preview their idea/vision before making any decisions. This was extremely attractive to us as other companies wanted upwards of $2500 up front. Working with their team throughout was a pleasant experience. They were mindful of our preferences, advising us with superior expertise. We are extremely happy with our new kitchen and highly recommend them if you are considering a project like this ....CHR should be at the top of your list!

It went well. We were given two design choices and we picked one without an island. Everything was efficient. The workers were always on time and they worked within normal business hours. The workmanship was great and the whole project was so smooth.

Everything turned out great! Grant & his team were very professional all throughout and helped answer our many questions. The finished projects look just like the CAD drawings they provided in the beginning and the quality of the work is excellent. The team was willing to work with us on various pieces of the projects to help reduce costs overall. Communication was great all throughout and the team stayed on schedule overall.

Grant and his crew are wonderful to work with because of their creativity, professionalism and commitment to doing quality work. Grant quickly provided us with a remodeling plan for the bathroom that integrated both his knowledge and our ideas for the bathroom while maintaining a budget and then orchestrated the work flow, so we knew what was happening every step of the way. The work was completed in a timely way with attention to our needs & wishes and while protecting other areas of our home from dust & debris. The new custom cabinets they made are just beautiful and constructed with quality wood that will last for years. We really appreciate all their attention to detail and the reliability and integrity of everyone at Creative Home Remodeling. They are a family based company, whose work ethic is reflected in their workmanship and willingness to go the extra mile for customers. They followed up promptly on a minor leak under the new sink and on installing the shelves in the medicine cabinet for us. The whole experience reinforced our faith in this construction business. We would recommend Creative Home Remodeling to anyone who is considering a kitchen or bathroom remodel.

Creative Home Remodeling took a very complicated remodel and made it extremely easy. Their schedule spelled out exactly what was going to happen and their communication with us was excellent. During the process we added new projects in and Creative Home Remodeling took on the new projects without issue and were extremely flexible. The crews working on the project had the utmost professionalism and with our finished project, it is clear they take great pride in their work. Everything was done inside of budget and their schedule was spot on. I would highly, HIGHLY, recommend Creative Home Remodeling for your remodeling project.

We went with Creative Home Remodeling because of the positive Angie's list reviews, and they were also written up in home magazines in the Portland area. We had Grant and his team build custom cabinets around our fireplace, and stonework done over the existing fireplace brick. We approved the pictures/drafts of the cabinets and were told the installation would take about 1 week or less. When the cabinets were finished, Grant and his team came to start the installation. They did some work on day 1, and at this point we had given them 85% of the money for the project. Then, the project sat and sat and sat. We were hoping to get the install done before Christmas, but the holidays came and went. Grant sent two workers --- a "supervisor" and a novice worker to finish the project. The "supervisor" was rarely here, and the novice worker was always on the phone trying to get instructions/directions on what to do next. I felt sorry for him --- how can one develop into a journey craftsman if the only training he gets is cryptic instructions over the phone. When we tried to ask questions of the worker, he would say "I dont know" or "Call the office." When we tried to call the office and get clarification on details of the job we would only get "Grant isn't here now" or "I haven't heard back from Grant yet." We wanted to know when to expect worker to come to the house, and we were often told by the office staff "They are coming today," but no one would show up until after 1pm or not at all. Other times when we weren't expecting anyone, we would get a call from the office staff saying "Someone will be there in 20min." When we tried to communicate our wants/desires, we got an e-mail back from Grant (he never communicated with us directly, only via email) saying "We never had customers who wanted to get so involved in a project." Well, if I'm going to spend $18,000 on a custom cabinet I do want to provide my input as to what I want. We also had a port-a-potty incident at the beginning of the work, and had to deal with raw sewage being dumped at the base of our driveway. Every time we communicated with the office we felt that they were annoyed/irritated with us. It was clear they were not out to impress us or keep us as satisfied customers. The entire project took almost 5 weeks --- one entire day was spent on stringing a computer wire from one room to another (we paid extra for this service --- don't know why?) and another whole day was spent laying 6 pieces of tile for our hearth. Overall, the cabinets are fine (I would rate then a solid 'B'), but the process was horrible (a definite 'D'). So disappointing given the great reviews this company has received on Angie's list.

We recently moved to the area and bought our house
specifically because we loved the beautiful kitchen and cabinetry in the great
room.  The workmanship and quality
were outstanding, and the design elements superb.  Creative Home Remodeling had done the work, so when we
decided to do built-in desks and bookcases to match in our office, we contacted
them.  Every step of the process of
working with them was professional and pleasurable.  The office staff was personable and helpful when we first
contacted them.   We then met
with Grant, and he patiently worked with us to get the perfect design that met
every one of our needs, and resulted in a room that was both functional and
aesthetic.  We could tell that his
primary goal was to make us happy.  
He communicated every step of the way, and always kept us informed on
the progress.  The people who came
to install our desks and bookcases also were friendly, professional, and skilled.  Not only did they do quality work, but
they spent time repairing ?dings? and scratches in our existing cabinetry.  When they left, the new furniture was
polished and the work area spotless.   We couldn?t be happier with our experience with
Creative Home Remodeling, both the people and the final product.  I would highly recommend them.

We can't recommend Creative Home Remodeling enough. The kitchen remodel was a very large undertaking and we were concerned about working with a contractor. Grant worked with us to ensure the contract was within an amount we felt comfortable with. Grant and his crew made this as easy a process as possible setting up a kitchenette area, and plastic walls which helped contained the dust considerably. The work crew was always polite and never intrusive. Grant helped provide guidance through the entire design process, allowing our aesthetic preferences to shine through. 
The folks at Creative Home Remodeling were wonderful to work with.  They were able to move up our timeline by several months and finished way ahead of schedule. Throughout the entire process Grant and his team were easy to contact and stayed in communication with us. We love our new kitchen. The team at Creative Home Remodeling makes home dreams come true. The quality of work they do is outstanding and we will definitely be using their services again in the future. 

Creative Home Remodeling was an excellent company to work with on our kitchen remodel and we are more than pleased with the result. We have already gotten many positive comments from friends & family about our new kitchen space and we love our new updated kitchen, especially the wonderful added light and space that we have gained through this remodeling project. Everyone we dealt with at Creative Home Remodeling was knowledgeable, thoughtful, hardworking and efficient. They provided us with a timeline of what to expect and actually exceeded this timeline in completing the project. They did their best to help us have a positive experience while our kitchen was in construction, including providing a mini-kitchenette for us to use. We truly appreciated how diligent & timely all the workers were and the pride they took in their individual work in the remodeling process.
      From the very start, we were most impressed with Grant's ability to look at the existing area and rapidly develop a sense of the possibilities for remodeling and maximizing our living & storage space. He was open to including our vision of what we wanted, while also providing us with help about with what was likely to work well in the space we had available. He was very professional, thoughtful and creative in helping us to develop a plan for adding more openness and light, by incorporating the skylights and  designing custom cabinets which would work well with our current space and needs. He developed several plans which he presented for our decision making, considering our budget and the structural aspects of the existing space. He kept us informed of what was happening when and what to expect all along the way. From start to finish, Grant and his crew were on top of the entire construction process and were very helpful and easy to work with on this project. We couldn't be happier with the results and would recommend Creative Home Remodeling and Grant to anyone with a home remodeling project.

     The owner, Grant Shanafelt, started by giving us a detailed cost estimate for the work, and although it was a lot of money, it was definitely worth it.  Unless we added extra (like deciding to do the whole roof replacement) the job was completed within the budget.  There was also a detailed timeline, which was met even though we added the roofing of the entire house and a few other extras along the way.  Grant designs beautiful cabinets to specification and could add suggestions based on his years of experience, which made it even better.  In fact, he would make suggestions about lighting and placement, but was never pushy and was always wiling to do whatever we wanted.  We would not have thought of skylights and they are wonderful in the new bedroom space.  The bathroom lights installed through the mirror are beautiful as well as functional.   We wanted good lighting and we got great lighting in the bedroom and bathroom.

     The crew arrived on time, were always pleasant, and very accommodating.  Our questions were answered promptly and they were always attentive to placing things where they would be best for us such as towel bar height.  The office staff did great at helping us with products, which they ordered and made sure were delivered to keep the job moving.  We had a timeline that indicated when things needed to be ordered.  The office staff and Grant kept in touch all during the process.  Grant was often on site and doing the work with the crew.  The expertise was apparent in all phases of the project; the cabinets were especially excellent as they are designed in the workshop at Creative Home Remodeling. 

     In summary, the remodel/addition was done on budget and on time.  Because it was a big project, we had an opportunity to see that everyone worked well together all the time; it was a pleasure working with Creative Home Remodeling.

This was a great experience.  I wasn't sure the room was large enough to put in an island but Grant made it work with a creative shape to the island and facing counter tops.  He was a great listener, easy going and receptive to our comments.  All of the workers were so nice and cleaned up each day after working onsite. The cabinets were made offsite and we were able to look at them and make changes before they were installed.  Grant's specialty is cabinet making which is the bulk of a kitchen. All the cabinets were custom made and he did a great job getting the maximum space out of each cabinet.  We chose pecan wood for our cabinets and they are beautiful. That took extra effort on his part to match the horizontal grain which was the look we wanted. 
The start and end date for completion were well projected at the beginning and we were consulted every step of the way if there were any delays, usually due to reasons beyond their control.  We absolutely love our kitchen now. It works for us and is beautiful.  Our kitchen is featured this month in the Angie's list advertising booklet!

The overall experience was amazing! Grant, the owner, gave me about three different measuring to choose from and we could mix and match to get it exactly the way I wanted it which was very helpful. It was also very important for him to ask me a lengthy questions on the style of cook that I was and how I maneuver around the kitchen (as well as how many people typically use the kitchen) to help him construct the layout.

When production started, it was exceptionally clean for my family as we still had to function in the house. They set us up to have a pseudo-kitchen in our foyer while the major area was being constructed so our life could carry on. The people that were in our home were incredibly respectful and clean as well. 

The best part was, once they had my cabinets built, they set up a 'mock kitchen' for me in their place of business that I could actually walk through and feel what the space would be like to scale before they executed it. Every detail, every nook and cranny, became a useful space for something. Everything was truly customized - "creative" is absolutely what they are! I'd give them an A+++ if I could!

Grant listened to our design ideas, and suggested improvements which were excellent.

Grant was very easy to work with. The project was completed ahead of schedule and right on cost.

We always felt that Grant was on top of project management. Project workmanship was excellent.

Project follow up was outstanding

We would not hesitate to use Grant for future projects, or to recommend him to others.

 

We've very pleased with them. He has his own crew. It's not a subcontractor. They're always on time and leave everything nice. They're very friendly to be around. They made the cabinets and everything themselves. They don't use subcontractors for anything. I think that's great. We looked at three companies, and the prices were all about the same, but we chose them because we liked his ideas and that he uses his own crews.

This was the 3rd remodel project on this house by Creatve Home Remodeling. Grant is the design master. He has been able to keep the character of our very unique 1930s home while adding modern conveniences. The crew kept dust to a minimum in non-working areas with plastic & cleaned up before leaving each day. They fixed a number of old constuction deficiencies as they worked so that floors are now level, where they once were not. Project completed on time. If we ever need more work done, we again will call Creative Home Remodeling.

I can't say enough about how pleasand each and everyone of Grant's employees have been through the years.  Honesty I can always count on.

The project was delivered on time, on budget, and in excellent quality and workmanship! Grant has an artistic design flair which has earned raves from everyone that has seen his work in my home since completion a few days ago. He was readily available and responsive during the planning, contract scoping, execution and now the completion phases of the project.  Early on, he met with me a few times to discuss possible renovation/improvements, design points, costs, etc.. Grant provided updated draft contracts with very detailed descriptions and costs of the work by item number and a draft work schedule calendar.  This enabled me to adjust the scope and schedule to my budget, must-haves, needs and time constraints. The final detailed contract and schedule calendar allowed me to generally anticipate the flow of work and refer to the agreed-upon details as the project progressed and was completed.  During the project Grant accomodated a couple of scope add-on requests and modified the completed tv cabinet after I screwed up and acquired a larger flat screen set.  His CHR team was professional, courteous, responsive, detail-oriented and reliable at all times and I received email notifications if the crew would be delayed in arrival on-site. I am already figuring out when I get my budget situated to have CHR renovate my bathrooms!

As I said above - we love them and it went very well. Please see the complete review under "Remodeling - General". The short version is that we have had horrible experiences in the past with contractors and we were weary. However, Grant and his team did a wonderful job of communicating with us and following through on what they said. They were professional, kind and did amazing work. We love the finished product and feel very fortunate to have found a construction company that we can use for all of our future projects and know that we are getting the best price and the best craftsmanship possible.

Everyting went very smoothly, when there were unexpected surprises, Grant handled everything thoroughly and professionally.

Creative Home Remodeling did all of the design work, blue prints, and architecture along with the actual building process.  Grant who owns the business is also the project manager.  I can't begin to tell you what a great experience it was with the whole company.  We started with a flat roof over our living room.  There was one room on our second floor already and with our family getting ready to expand we decided we wanted to bedrooms upstairs with the existing room to be a playroom with a skylight.  Grant and his team put together a few ideas that were within our budget range.  It was so amazing that after coming out to our house a week later they had detailed sketches of there ideas on what to do.  
    After deciding we were going to use Creative Home Remodeling, Grant presented us with a detailed time line and payment schedule, that made life during this remodel very easy to keep track of.  2 weeks later they got started framing our new edition.  Putting up walls and a new roof.  We were amazed at how fast they got this done.  (they were up against rainy season approaching)  Grant was in constant communication with us throughout the whole project, letting us know what would happen every week.  Once they had the bedrooms framed and a roof on, the city of Portland threw a huge wrench into the project by requiring earthquake straps on not only the new edition, but also the living room.  This we thought was going to put the project way behind schedule, but Grant and his crew came through and got the project back on schedule.  After the straps were put in they continued the project adding interior walls and our skylight in our existing bedroom.  They not only finished the project on time, they also came in on budget.  We have already recommended Creative Home Remodeling to so many people and plan to use them again on our future project,

It went without a hitch. Grant says he will be there, count on  it.

Grant and his very capable crew performed both jobs in a most excellent and professional manner. The kitchen project took a few weeks and the grotto project took about 4 months.  Both were completed on time and within our budget.
On the grotto project, which was a major undertaking, in order to minimize the impact of construction on us, prior to beginning Grant cut an external 'construction' door in the back of the house so that all construction traffic used that and did not have to travel through our home. Next they used heavy plastic sheeting and plywood to seal the construction area from the house interior. The construction of the grotto involved all aspects of building a large room inside of an existing space. They had to construct the floor, walls and ceiling. The ceiling was barreled (curved), but that was no problem for Grant. We had a fireplace installed in the room along with two walls of stone. One wall consists entirely of a beautiful large cabinet with running water and a sink that Grant built in his shop. The countertops are marble, the floors slate. Every aspect of the project went smoothly. When the project was completed, Grant sealed the construction door such that you cannot tell it was ever there.  In addition to the grotto, as part of that project, Grant also built adjacent to the grotto in our crawl space a small (6'x12') storage area and a 'hobby room' (8x15').  Grant is very easy to work with and is a font of very creative ideas.  We are definitely going to use Grant again for other projects we have planned.  Highly recommended!

This was an excellent contractor experience overall. On time, on budget, quality craftsmanship. Cannot say enough positive about this company.

Grant is fantastic to work for. He is completely honest and has the highest integrity. They were often back logged and had to move working times; but when they were it was more than worth the wait.