About us
Additional contact: Rusty Denham. 3 Emp. No subs. Charges determined by the service and status of the customer. This is a mall kiosk non-payment location. We are Comcast employees, not a 3rd party location. We also self-installation equipment available. We are not a location for returning or exchanging equipment.
Business highlights
Services we offer
Internet service, television cable service, landline phone & home security
Services we don't offer
Payments, & equipment return & exchange
Amenities
Warranties
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
- 1
Assorted photos uploaded by Comcast
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
31% | ||
24% | ||
19% | ||
12% | ||
15% |
Filter reviews by service
To get a better grade from me they could not charge so much for installing and not have so many down moments. I lose service a lot with them.
We had an issue with the cable modem. We called for technical support, and we ended up getting upgraded to a new services package. While the issue was resolved in a satisfactory period of time, one of the technical support callbacks was handled with an English-as-a-second-language barrier, during which time we got upgraded to a new services level. When we received the self-install kit (very quickly, I would add), we were dismayed that the upgrading process concept hadn't been described well enough. It was difficult to self-install, but we did so, fearing calling in would net another ESL issue, and we're not so rude as to hang up on a rep for that.
The service appears to be working well, now, for which we are happy.
They have been okay. Whatever services that are available in my area have pretty much been through Comcast and I have not compared prices other than theirs. I don't even look at satellite TV providers because I have everything I am getting now all that bundled together. I have not looked at what other people offer in my area to change. If it was really bad I would be looking for something else, but the fact that I am not says that I am okay with what I am being charged for that stuff. The quality of service is satisfactory. They are very good responding to problems.
internet was never great, the internet fluctuated, it streamed videos in
lower quality even though I got the upgraded speed blasts, and the TV
was always okay, despite the onscreen guide interface having a Graphic
User Interface that looks like it is from the 90's, and an, almost
infuriating way to search on demand videos and create play lists.
However, I had never really had a major problem until a week ago when for some reason, the cable wire fell from the house. Upon later inspection it was just not installed properly or attached to the house in a safe or proper manner. The wire fell and was frayed and attached to rusted hooks, it was laying across the wet grass and a concrete sidewalk, but was still attached to the utility pole on one end and my house on the other end. It was a major safety hazard, Comcast customer service was not helpful and they said they could get someone out there by Sunday to fix the hazardous situation. By the way that is a full three days after the date I called. Worried that someone would trip over the wire, get hurt, or possibly shocked (although i know the risk of shock is low with cable, but it was still attached to the utility pole so I was afraid to touch it) I tried requesting service online with a chat. I got another ticket number, they also said the soonest they could get someone out there was in three days, and they suggested I call the power company to inspect the safety of the wire, which I didn't think was fair since it was clearly their issue. I called the power company and the dispatcher I spoke to sighed when I told her Comcast said they would check on the hazardous situation in THREE DAYS, and implied that this happens frequently. someone from the power company came out within 15 minutes and hung the wire up with a temporary hook high enough off the ground that it didn't pose a safety hazard.
The tech came on Sunday and added another hook to the house. He was asked to check to make sure it was working, and he said 'yep' and left. However, when I tried to turn on the TV and the itnernet the services were still not working. I called back again immediately and said someone could come out on Wednesday, and I said I work during the week so it would have to be after 4pm. he said that was fine, and then I got an email confirmation saying that they scheduled an appointment from 10am-12pm. Whcih is an impossible time for me to be home.
Seriously an awful awful company. I can't believe how neglectful they are, especially to a very hazardous situation, that could have left me viable for a lawsuit, (I'm sure they wouldn't have been responsible there is probably something in the ToS that says they aren't responsible for anything even if it's their own fault and neglect.)
I'm trying hard to find a company to replace them with, but unfortunately Century Link is also one of the worst companies in the country for internet. Comcast rates Second from last in dissatisfaction and now I know why. I miss having Verizon FiOS, sure Verizon is probably not the best company either, but they are ranked Third from the top for customer satisfaction and customer service and the internet is a steady quality, it doesn't violently fluctuate in speeds and the television is higher quality too. Unfortunately Comcast is a monopoly and quality competitors are far and few between.
The internet still didn't work and eventually needed a service visit to the house to fix something they'd argued on the phone wasn't broken.
Once my Cable TV contract ended, they started bumping the price up $10 a month, for several months in a row. We went from $49 to $99 before ultimately canceling. The reps refused to re-bundle our package, refused to help and could have cared less when I said I was going to cancel.
I am also a subscriber to their Business Class internet access. Service is reasonable, but the price, again, is going up and up. First, it was my monthly fee, now it's my 5-IP package. $15 extra, EVERY MONTH, for my 5 IP's. That's on top of the $10 extra a month that they've charged for the internet access.
I'm done. I do not recommend you go with Comcast, as they'll just start bumping the prices up once your contract is up. Reps don't care, as they hear this dozens of times a day from many many customers. Find someone else, if you can.
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