Comcast Cable

unknown

I just feel like there aren't enough choices. I have Comcast but I don't feel like I have enough choices with cable. The service is great but they bogged down when it gets to details like their inventory. They try to bill you for as much as they can. I have to deal with them on that.

Refused to provide long term price locks, meaning I'd have to keep calling back to fix my bill. Not worth the trouble of switching.

The changeover went well but when we had a couple of gliches, they provided very timely service to help fix the problems.

unknown

The sales person promised very fast internet. It is slower than the service I had before at half the price. I know because I ran them side by side and the other company beat them every time. I am very disappointed to be paying double for less quality.

unknown

unknown

Service went very well, bill and follow up with billing a nightmare, three calls later, settled.

Have been a customer for years without much problem. Received and paid May 2014 bill. Check written and sent 5/16 and cleared the bank on 5/19. Received June 2014 bill stating they had not received May's payment. I called on June 4, 2014. I received a TICKET #, and that the billing research department would call us in 5 working days. I forgot about it until the July bill arrived. There was still a billing discrepancy. I called customer service again. July 10, 2014. Was told that there was no record of my first call or the check #,clear date and tracking # or ticket #.. I told them I was concerned that this situation could hurt our credit score. They took the information again and gave me a new ticket #. I should receive a call in 3 to 5 days .No call ever came. I called back on July 25.This is getting ridiculous, and could hurt our credit. I asked for a supervisor. Guess what? No record of ANY conversations or Ticket #s. She apologized and said she would put a note, to keep on the account until it could be researched to keep it out of collections .Put me on hold to get A NEW TICKET NUMBER and disconnected me. I had given them my contact phone, but they never called back. The next morning my husband receives a call from the collections department demanding payment! I WAS FURIOUS!! I had done my due diligence, but they had not followed through, not once! I called back and they HAD NO RECORD OF MY CALLS OR CONVERSATIONS OR TICKET #s. I was given a new ticket # and that I would receive a call in 3 to 5 days. I tried to keep my cool. I requested that he email me a copy of the information so there would be a trail that customer service and I could follow. I was told thatand quot; they did not do thatand quot;. I requested the address for there main office. I wanted to keep a paper trail and also send a letter of my dissatisfaction and outrage for their horrible record keeping. and quot;They do not have a main office.and quot; I said that there is always a national headquarters. He said it was in Pennsylvania, but he could give me no other information..I lost it. Their billing system and customer service is not customer oriented, but protective of Comcast! They are not responsible for their actions, and make their customers jump through hoops, and care little that they are possibly ruining their customers name, with their disregard for their poor business practices!

Recently we had removed the phone and tv services and upgraded the internet from 3MPS to 20MPS. The speed test consistently returned a about 7 mps. So we downgraded back to 6 mps, and it is running around 7 MPS now. We also bought our own modem and turned in the Comcast modem. It took a few phone calls, but the service staff was very professional and easy to work with. We looked into alternative ISP services and found them lacking for this area. We went from $85 / month to $50 / month and are thinking of dropping back to 3 mps for $30 / month. We went to antena for TV. The pcture is spectacular when it works, but in our area reception can be spotty... barely tolerable at times. There many additional channels over the airways.

unknown

I contacted Comcast and the first thing they say is that I should not have been offered the 39.99 a month promotion in the first place. I did not ask for it I was offered it by the comcast telephone phone rep. I pointed out that I was charged 39.99 for last month but they ignored that part nor did they address ny questions about my supposed credit I was due back.
They offered me a one time credit of 20.00 for my troubles. It gets old when you pay you bill but you are repeatedly misled by Comcast and their sales reps. We get poor service, you have to spend almost an hour at their office to talk to someone. We really need someone to provide competition for comcast to force them to treat us better

Install went better than anticipated. Very efficient. Took much less time than I had anticipated.
Worker was professional, respectful, and friendly.

They are very good and I like the service. It is working out fine and it is bundled. I will continue to use them.

and quot;As noted in and quot;What did the provider do?and quot;, above, the answer is nothing except to take my money while allowing all their problems they created to continue on, while adding entirely new ones into the mix while I am still waiting for them to function to fix the original COMCAST caused problems. IF I had a choice, I wouldn't have COMCAST...but I don't and it is pretty much a monopoly. I don't have any real alternative.
PLEASE SEND ME A COPY OF THIS REVIEW OF COMCAST...AND IF OTHER COMCAST CUSTOMERS ARE HAVING THE SAME PROBLEMS WITH COMCAST, PLEASE WRITE YOUR CONGRESSMAN and SENATORS, AND ALSO FILE A FORMAL WRITTEN COMPLAINT WITH THE FCC.
TO ME it is questionable how the FCC could allow supposedly and quot;FREEand quot; No cost, over the air TV Broadcasts to be picked up by Cable TV providers and then how is it that those Cable TV providers can charge for what is supposed to be FREE? While perhaps some minor fee is warranted, COMCAST is charging me over $15 per month (plus taxes that the government gets but that the government isn't using to protect the consumer from things like what COMCAST does that are illegal...so FREE is perverted/subverted into something expensive. SHAME ON CONGRESS and SHAME ON THE FCC for making the American people pay for their failure to monitor, regulate, and protect the public...and if Congress and the FCC were similarly lied to, well it's long past the starting time frame to begin taking the necessary legal action(s) against COMCAST so that it finally is 'reeled in' and brought into full legal compliance with consumer protection laws and with what the FCC is actually mandated to do!!!

We've had very good response with them. The internet service works very well and we have upgraded the TV service and when we had customer service issues, they were responsive. So they were quite responsive to our needs. I had a very positive experience with them. Usually they are quite responsive unless it's at night or on the weekend which is kind of understandable. Sometimes it's difficult to contact them at their 800 number. Overall, they are quite responsive. They are very punctual. We were very happy with them.

I moved to the area from out of state. I called Comcast two weeks before our move to insure that cable and internet services would be set up in time for me to begin my work from home job. They first told me that they could not hook up our services until the 10th. I was supposed to start work on the 7th and absolutely need my internet service. The man I first spoke to on the phone said that I could come into one of their locations when I arrived in the city and pick up an internet router. I was told that I could plug it in and start my internet a few days before they came to set everything else up. On the 3rd, I stopped in to the to one of the Comcast locations and they told me that I could not pick up a router only, I had to pick up all of my equipment and install everything myself. That wasn't a big deal to me, I thought I would save some money on installation fees. Then the man at the store tells me that there has not been service to our address for several years and so someone will have to come out to the house to turn the lines on. He said that this is normally done at the end of the day and no one could come out until the 7th. This meant that I had to call in my first day of work. At the end of the work day on the 7th, I called Comcast to see if anyone was coming out to turn on our lines. They told me that someone had already been out. None of our services were working. I explained that I was supposed to start work that day and I absolutely needed our internet service working by the next morning. The representative told me that the internet should be working in 12-24 hours... Of course, it was not. So after having to call in my second day of work, I called Comcast yet again. After 3 hours on the phone running a series of tests and bouncing me around from department to department, they agreed that they needed to send someone out to our place, but didn't have anyone available until the 11th. A whole week after I was supposed to start my job. No one there seemed to care that my job was dependant on their service and was now at risk. The line got disconnected. I called back and spoke to someone else who was able to find a tech available to come out on the 10th between 8-10 am. I took it. The tech arrived around 9:45. He ended up staying until 4 pm, having to rewire our entire house. The good news: when he was finished everything was working.
Then I got our first bill just a few days later. Comcast had begun charging us for service on the 3rd, even though nothing was working until the 10th. I called customer service and he was thankfully able to see that they had made an error and adjusted the bill accordingly. I inquired about what to expect on our normal monthly bill. He gave me a quote but then stated that our service would go up in price after 1 year. The sales rep I spoke to initially said it was a 2 year price lock. After several minutes of discussing this, the rep stated that we are eligible for the price lock, but the first rep did not verify our account properly. We verified the account. Now we'll just have to wait and see what our bills look like.
After all this mess, I will say that the cable and internet work well, just the customer service could use a lot of help.

Gabriel arrived ahead of schedule and was friendly and efficient though
in a little bit of a hurry. I was told by a Comcast operator to speak
with him about buying my own modem and he advised that if I wanted to do
this I should go to Best Buy and my Comcast rental modem there whereby I
would purchase one and Best Buy/Comcast would take my rental and credit
my account. So I pedal my bike with the rental modem in my back pack
from home (Rose district) to Best Buy at Jansen's Beach to be told by
the sales people there that: 1) they haven't had that arrangement with
Comcast for 2 weeks, and 2) they don't carry the type of modem that
would be suitable. In other words, I completely fruitless, totally
unnecessary trip!I

It was almost $200 per month, so we cut it back. The service is efficient and they are good to work with. Their service is high-end, so it's expensive.

I don't have any issues with Comcast. I will continue using them.

I pay them every two months. I think it is too expensive, a lot more than it needs to be, but everybody else is too. I think they are ordinary.

The services cost too much. I will continue to use them in the future.

We have been using Comcast for several years. They seem to handle any problems we have. They're very helpful, and they send someone out when we need help with the cable.

Since I already have Comcast service, they would not give any of the pricing breaks until competitive offers were risking their business. Finally they matched the competition, so I decided to stay with my current provider. Then when the cable box did not arrive as they had said, the follow-up and resolution has been very difficult. In fact, it is still not resolved as it will require another phone call to the "Loyality Department". Previously, I have had no problem with Comcast once installed 7 years ago. I have not previously had to deal with their customer service.