CoCo Designs

Lora's services were provided to us by our interior painter and we had a great experience working with her and wouldn't hesitate to recommend her to anyone looking for help with color selection. She was friendly, professional, and efficient. We showed her a few pictures that we found online that showed the look we were going for and she was able to help us zero in on the paint to use. The colors look great now that they are on the walls and we couldn't be happier with how the job turned out.

I have used Lora now on several occasions for help with picking colors for my customers. She does an exceptional job or follow up and has a great eye for detail. My clients love her assistance as she provides great ideas and outstanding color choices which flow throughout the home. Her personality and efforts are an asset to my business. I highly recommend her if your considering getting any decorating and or color assistance.

We signed an agreement and paid a fee totaling $3200. We made it very clear from the start, both by email and verbally, that all of the items purchased for the project needed to be returnable.

Unfortunately, several of the items purchased for our suite did not work. We were able to return some of them. We paid a restocking fee for these items.

One of the items, a couch, had a chipped leg upon delivery. We were not allowed to return it.

Other items were not returnable despite our explicit instructions. We later learned that some of these items were actually custom ordered and could never have been returned.

We sold items we could not return on Craigslist. We incurred a substantial loss on these items, as we were forced to sell them for far less than we were charged.

In addition, Coco Design applied amounts paid to Coco Design (for services (moving and installation) rendered by Coco Design and products purchased through Coco Design) to charges claimed by a separate vendor. Those charges should have been billed directly to our firm which we would have disputed as they were excessive.

We terminated the arrangement before the work was complete. We brought in others to finish the project.

Coco Design refused to provide invoices and receipts until we entered mediation. It also refused to refund the funds associated with the items that were actually returned.

We filed a claim in Washington County Court. During the hearing in January 2014 the company's owner, Lora Coburn, made claims that were not true. She was under oath.

Because we signed Coco Design's agreement which outlined a very narrow return policy, we were not able to recover any of our losses on the furniture that was never returned. The judge also denied our claim related to the moving and installation charges.

The judge did grant our claim for the funds that were associated with items actually returned. We have not yet received those funds.

She actually designed our master bedroom as part of a design television show and while the results were not exactly what we had asked for, its possible that the show influenced the final product. She did great work. It just wasn't exactly what we wanted but we never made contact afterwards so I can't be sure that she would be the one to blame for that. She was great to work with and very professional and friendly.

Lora managed my design project to perfection. I am very particular, but need a lot of hand holding to make a decision about my house. Lora not only has great ideas of her own but was willing to my ideas as well. In the end, I feel like I am living the space I would have designed for myself if I had gone to design school. I could not be happier with the entire process, or the finished product. Cheers to a job well done.