Cavalry Heating & Cooling

The company is telling me they are no longer going to take care of customers for residential. They aren't going to do residential. The last time they came out, I'm supposed to have free parts and labor for ten years starting in 2012, they're not honoring their contract. The last time they came out they said they're calling it a service call because they can't send out the guys and not get any pay. The young man who came out said he couldn't do anything about it because it was up to his boss and that he was instructed that if you don't pay the $79.95 then we can't do the work. The man I talked to before, I don't know if he's the owner or manager, but his name was Ron. Today I spoke with Larry (sp?) Clark.

I have recommended them to 3 or 4 people since they did such a good job installing my unit.

See above under "Services".  Do's & Don't's?  Check the reputation of any contractors you want to hire and don't believe their glowing advertisements.

They installed a brand new furnace for me. However, it starting making a weird noise not to long after and there was water on the floor. They came out the next day and looked at it and said a part needs to be replaced on the furnace or the damage would void the warranty. The part that needed to be replaced was part of the new furnace and they want me to pay another $1800 to fix the part. In addition, they weren't supposed to charge me a service call and they ended up sending me a bill for $19.00

Ethan arrived on time.  He did a thorough check of the Air Conditioner and found that it needed a new fuse.  He replaced it.  He also cleaned the unit and checked pressures.  He  looked at our furnace and cleaned the filters.  He gave us good advice on future care of the furnace and airconditioner.

This was a positive experience from start (the sale) to finish (the installation). During the sales process they spent a lot of time helping me understand my options and provided me with a lot of usual info on furnaces in general as well as home heating tips. The installers really seem to take pride in their work. They also provided me with a lot of good information in general and on my new furnace. They also performed minor service on one my existing vents and ducts at no extra charge. I had a contractor from another company in my basement about a month later for an unrelated service and while looking around my basement he commented that the new duct work (which Cavalry had installed) looked like it was very well done.

The service person had to reschedule but was good about working with us for our schedule, arrived on time, and was quite thorough, according to my wife, who was at home when he was there. He was so conscientious that he called me to discuss a wiring hazard that had nothing to do with our furnace, but that he had noticed when he was in that area of the basement.We did have a problem that night with the furnace. As far as I can tell, it was not caused by anything he did. What pleasantly surprised me was that I was able to reach someone at the firm in the evening, and she attempted to reach our service man. When she didn't succeed, she called back and offered to have someone come out the next day. In between, I managed to solve the problem, so we ended with my thanks.I definitely plan to call this firm again when we need service.

Wish we could have had a little more time to check prices of other companies.

I very much appreciated his business-like demeanor. He went straight to work and explained all that he found which helped justify the need and cost for a new system. I have no reservations or fears that he made an excellent call to replace the whole system.
I am an elderly lady with several disabilities and because he was concerned with leaving me suffering in the over heated home - he did all he could to help put me into a new system. I am on a limited budget but they worked with me and at a cost I could afford I am now able to live both comfortably and economically. To have to be ill and suffer from the heat when it's 4* hoter inside the home than outside - is truly a health hazard and very depressing. My lead HVAC installer Mark and his apprentice were 'the best'. Very professional, knowledgeable, and made sure they left all areas of work cleaner than when they came. This company can be proud of it's technicians and staff and you will have absolutelly NO worries once you put your needs in their hands. They are fair, reliable and just 'the best' of all the companies I have ever dealt with.  I can't thank this company enough and will refer them to other friends and family. 

Contacted owner and within one day had scheduled an appointment for an estimate.  Came out and looked at old system and provided options for replacement.  Answered all my questions about what would work best in my house.  Once I decided on the heat pump, we then went through the various options.  Did not try and push any particular option.  Actually advised against several as they would not be necessary in a house my size.  If my schedule had allowed, they were available to install within one week.  Were willing to install on weekends if that would work best for my schedule.  The complete install took one day.  They took away the old furnace and cleaned up everything.  When I arrived home from work, everything was clean and I had cool air for the first time in my house!   The experience was very easy.  Everyone was friendly and willing to answer any of my questions.  I would recommend them to my friends and family.

We had a great experience with Cavalry Heating & Cooling.  We had talked to some of their competitors and were impressed with the knowledge and professionalism displayed by Roscoe during our presentation.  He helped us understand why our existing electric furnace and air conditioner had a hard time adequately heating and cooling our home and why they were so expensive to operate.  After answering all our questions he recommended we replace everything including the overhead ductwork and vents.  This turned out to be the correct decision as they showed us that our old ductwork leaked and was not properly sized.  The installation was performed by Mark who mainly worked with the furnace and heat pump,and Bobby who mainly handled the ductwork.  They were great.  They were on time, and were conscious of cleaning up after themselves.  They even requested our permission to work late one evening in order to complete one phase of the project so they wouldn't leave us without any heat.  Obviously, Mark and Bobby take great pride in their work.  Our system was a real challenge from a space standpoint but all work was very neat and looks like it has always been there.

They were wonderful.  They came out and tested my old heat pump and furnace and let us know that it was leaking carbon monoxide.  They came out the next day to take out my old system and put in a new one.  It is holding up really well.  They could not have been nicer or more helpful, they cleaned up after themselves, and they even hauled away my old furnace.  I will be using them again in the future.

I just want to thank Cavalry heating and cooling for introducing me to Roscoe, Mark and Bobby as our team for the furnace replacement at our home. From the time we opened the front door to Roscoe to closing the garage as Mark and Bobby were leaving, they displayed a quality of craftsmanship and proffesionalism, in both their spoken words and the action they provided. They completed the project just as they said they would, any and all issues were dealt with and resolved. It is woderful to encounter craft people who not only know their job, but make even the difficult look easy.

It is obvious that they care not only about the customer, but their company as well. It is a great asset in todays work environment to have staffing that not only say what they are going to do, but they do it without hesitation. They can step back, look at their work and know they have done the best job they can for the customer, their company and themselves.

We hired Calvary Heating & Cooling to install a new furnace and air conditioner.  Our home was built in 1975 and had the original equipment.  My husband and I are obsessive compulsive and weary when it comes to hiring contractors and working with Calvary was a wonderful experience.   The staff was on time, as promised, professional, knowledgeable, courteous, and respectful toward our home and belongings.  Everyone was eager to explain the system and the safety features.  They were the only company that did not try to upsell us into a high efficiency system.  The system is quiet, our home is warm and we feel safe.  We are very happy with the system and we would not hesitate to recommend them to our friends and family.

Roscoe came out and gave me a run down on what would need to be done and what it would cost.  He convinced me I had no need for what I requested and how it was smarter to go the route I chose.    I got a call telling me the name of the crew who would be showing up.  Very professonal in manner and work routine.  Took out the old and put in the new with a new upgrade in filter maintanance.

After working in the construction business for 10+ years, i was impressed with the efficiency and final product of our install. The 2 installers that came to our home were clean cut and friendly. They got right to work and were very respectful of our home. The job was finished in just 1 day and we felt as though they treated our job as if it were their TOP priority. Before the installers left, they explained everything they had done for us and helped teach us how to use our thermostat. They even helped us put it on a schedule that was custom to what our family really needed. Our house was cleaner when they left than when they arrived and its hard to find service like that now-a-days! Overall, we were very happy to have done business with these guys. They gave us a great system at a really good price and we felt very taken care of!