CASCADE ROOFING

I'm not easily impressed but when my mothers home needed a new roof 2,000 miles away in Portland, Cascade Roofing was as good as their reviews. The project was coordinated and executed flawlessly. This is not a typical construction company, at least not one I have ever dealt with. I only wish I lived in Oregon so I could use them for my house as well. I highly recommend Cascade Roofing.

Cascade was not the lowest bidder, but we think we got good value. Yes, you get what you pay for. A large, hard working crew got our large, multi-panel hip roof done in less than two days. New roof looks great, and they left the job site cleaner than it was before they started.

Nels was very responsive in coming out for a quote. He explained exactly what we needed to do and educated me along the way. The quote was in the middle of the pack pricewise and seemed to be for a thorough job. We got 4 quotes and this looked like the best way to go overall. We gave them the "OK" in mid-Sept. They estimate it would be 2-3 months before they could get to it, depending on the weather. A dry spell was forecast for early December and we go the call that they would be coming out in about 5 days. Martin and about 9 guys showed up on schedule. The full job took about 5 days. They had to work around 5 skylights. They coordinated with an HVAC guy replacing a furnace vent. They found and repaired a few spots of dry rot. They did a great job of protecting the plants and cleaned up the yard each night, and particularly at the end. It was a bigger job than I expected, but it appears well done and I expect it to last us many years. The crew seemed to know exactly what they were doing and my wife was happy that all the plants in the yard survived unaffected. We'd certainly recommend them to others needing a new roof.

Nels and the crew are phenomenal. From the bidding process to the actual work, they were professional, punctual, and transparent. Nels was the only roofer who answered his phone when we called for bids. He was upfront about timing. When he did appear to give an estimate, he was detailed but not to a point where he was being a pushy salesperson. We called about eight companies to ask questions and only four actually returned our calls and came out to do the bid. One of them never submitted a written bid. His actual bid was incredibly detailed yet easy to follow. He provided really helpful documents to help us understand the whole process and answer numerous questions we didn't even know we had. He checked out with CCB and reviews on the internet. He scheduled us quickly and within a month, we had a gorgeous new composite roof. His crew was so fast, professional, and pleasant. Within three days, everything was complete, just as he promised and pretty close to his original estimate (within dollars). We had one small issue with a hole but it was patched up quickly. We hardly noticed that they were working on our roof during those three days. All the crew members were hard-working and pleasant. We've had many rainy days since early October, and the roof is holding up well. We cannot emphasize how professional, detailed, and wonderful this company is. We would use them again. They were not the most expensive but they were not the cheapest. However, you get what you pay for. Extremely high quality company with high quality work to back them up.

The company sent in a large crew and had the job done quickly and efficiently in about a day and a half. The foreman was there to meet me the first day and go over some areas of concern that had shown up. He was very professional and made good recommendations. I am very pleased with the work and would recommend them to others.

From the quote till the work was done, Cascade roofing was very responsive. Nels from Cascade was the person who gave us the quote. He answered all of our questions in a timely and professional manner. The foreman who showed up at the time of work was also very responsive and kept us upto-date. They had about 6-7 people and worked 12 hrs a day to finish the work in 2 days, instead of 3 that was originally anticipated. Gave us pictures of existing damage that was addressed. They were changing the sky light and some one was in the room below. As soon as the person on the job realized, the person stopped and only started it after confirming no one was in the room. They also cleaned up very well (only found < 10 nails around the house after). The people at work are very professional as well. Overall the best experience

One of workers goofed off on the last day.

Called them Wednesday afternoon and they were at my house Friday morning.

It went well. They brought in a crew of 5 to 7 guys and completed the job in less than two days. The sales rep, office staff, and roofing crew were all great.

They were great and I would never use anyone else.

The roofing installation was professionally done and replaced within 2 days.

Based on other Angie's list reviews, we went into this job with high expectations for Cascade's work. I can confidently say that they exceeded our expectations. Our roof was at the end of its life when we purchased our home last year. At that time, we solicited 2 bids to have it replaced, and we discovered that the job would be more expensive than we could afford at the time, so we needed to wait a year to do it. However, neither company that bid the job could give us an assurance that the roof would last through another winter. We were understandably nervous about this, but Cascade not only offered to let us lock in a discounted price by getting on their calendar for the beginning of the following roofing season, but they also offered to be available to come out and tarp our roof if we noticed a leak before the job could begin. This peace of mind was very valuable to us. Though Cascade was the more expensive of the two bids, we feel that we truly got what we paid for. Daniel helped us understand the scope of the job, what to expect during the process, and how to prepare. In addition, his bid included additional elements that would help the health of the house, like installing mid-roof vents and valley liners. Once the job was underway, we also felt like we were in good hands. Arturo (the foreman) and his team were punctual to a T, kept the jobsite very clean, communicated with us proactively with daily updates via phone, and were happy to answer questions and send us pictures as they worked. The team worked long days (10-12 hours!) to finish the job as quickly as possible. We knew to expect that there would be significant amounts of dry-rot under the eaves, and they were timely about updating us on the extent of the dry-rot and the cost of the repairs. In addition, when we became nervous about the cost of the job exceeding our budget (there was SO MUCH dry rot!), we talked to Daniel about it, and the invoice he sent us included a small discount that ultimately kept us very close to our budget. Other small gestures made a big impression on us. Because our house is not at street level, our job required the construction of a large scaffold and wooden ramp over the sidewalk and onto the roof in order to remove debris. However, on Saturdays our sidewalk gets a lot of foot traffic, including families with small children, and we were concerned about dozens of people walking underneath the active work site. When asked whether the sidewalk could be blocked off for pedestrian safety, the team was happy to oblige, and they prominently (and promptly!) taped off the sidewalk around our property so pedestrians could avoid the area. On another occasion, the team not only allowed us to add some unrelated debris from our yard (pieces of broken concrete) to the dumpster, but also volunteered to carry it all to the dumpster, saving us the back-breaking effort! On the final day, in a last minute push to finish the job before Memorial Day weekend, the team worked a 13-hour day and made a special effort to procure extra ridge shingles at 7pm on a Friday in order to not extend the job until the following Tuesday. Overall, we could not have been happier with Cascade's work, from start to finish.

Perfectly. Just as promised and on time. The bid was very reasonable and they came earlier than promised. Nels sent out a 9 man crew and did the entire job in only one day. There were unknown problems and the crew was able to adjust and repair as needed and at a very fair price. I got premium roofing, additional vents & soffits, new sheathings, rot repairs, new flashing, the works. The crew are company employees and very organized. They left the property in perfect condition. No disappointments! Thanks guys. On time. On budget. A perfect job.

starting with Daniel on the bid, the whole crew was spot on in knowledge, friendliness, always on time, and they cleaned up the yard at the end of each day

For us, Cascade was the perfect balance of quality and affordability. They were knowledgeable and professional throughout the quotation process, were thoughtful about considerations like watching the weather, and did the work in two days flat. The neighbors have been giving us a lot of compliments re how good the roof looks, and how quickly the Cascade crew got it done. The only negative for us had to do with clean-up; they were fairly responsive when we called to report some debris being left behind. Beware those lowest-quote roofers who reincorporate every few years under a slightly different name as they won't be expected to honor their warranty if they are technically a new corporate entity. And it is also very easy to end up paying too much. We would hire Cascade over again if we had to do it over.

From the start, Cascade exceeded expectations. Their salesman/roof inspector, Daniel, noticed all the things our home inspector did and more, including giving me some tips on moss control. We changed our minds about the roof color and that went smoothly. He even called back to tell us that the longer-wear shingles we wanted were available on special order. One thing to know about Cascade is that they don't do payment plans. You have to be able to pay it all up front. We ended up having to get all this done in the middle of winter. Cascade was able to pick the only clear day between all the rain and snow. They finished in one day and left the yard cleaner than when they came. I've waited this long (4 months) to make sure the new roof was leak-free. We went through the "Snow-pocalypse" (a week of snow on the roof), several months of heavy rain, and just recently a windstorm that knocked down a lot of trees. The roof looks exactly the same as when it was installed and we have no leaks.

Most important: four months after the roofing job was finished I called them about a (possible) leak during the snow and ice storm. Someone came right out and diagnosed the problem--which was an errant cat and not a roof leak. They were very kind about this, even though I was embarrassed. But it shows their responsiveness and commitment to doing a good job. In addition: Nels noticed and commented on how they would handle the intersection of the patio roof and home roof. He told me that the company would check this intersection every three years if I called them. Woodfeathers, the shingle supply company, recommended them as being very responsive to problems. Nels defined the difference between the brands of shingles by warranty and quality, which made choosing materials easier. Also, Nels brought samples by my house so I could see how they looked, and I drove by homes with the chosen shingles. Of course, they always came when they said they would, finished on time and cleaned up well.

It went very well. They were here on time and finished the job in a day and a half. The crew was very professional and found all kinds of problems that I did not know existed. The only thing that was left behind was a pair of sunglasses--the area was very clean. I would never have known that they were even here, except for the fact that the roof looks GREAT. And the best part is they were able to get it done before the bad storms hit the area.

Extremely competent and professional from start to finish. Highlights: 1. Careful job analysis and bid preparation by Daniel Koole. 2. Very small down payment required as opposed to up to 50% by others. 3. Crew of 8 began arriving 15 min before schedule! 4. Gutter-hung draping protected all shrubbery close to house. 5. Every crew member knew exactly what was expected and in what order. 6. Cleanup included use of roller magnets around foundation and blowing entire property, including garage! Couldn't have been more impressed!

Excellent! The whole job was done in one day with minimal disruption to the neighborhood and without cutting corners.

,As a single female maintaining an older home, the thought of replacing my roof was daunting. I called several roofing contractors and secured several bids, but they all felt overpriced. I also felt that I was being sold extra things I did not really need. Fortunately, I found Cascade Roofing. Shortly after calling and requesting a bid, a delightful and knowledgeable man by the name of Clayton came to my home. Clayton spent a lot of time examining my roof and answering all of my questions. The next day I was sent a bid that I thought was reasonable and well thought out. The day my roof was to be placed, a crew of 12 people showed up and spent the entire day removing the old, and replacing with new. Clayton was at my house several times during the day checking on the progress, and answering any of my questions. Martin, the foreman of the project was always working alongside his crew. I love my new roof! I know that if I have any problems or issues with my roof, Cascade
 wants to know about it and will make it right.

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Last December, during a rain storm, I walked out into our garage and water was dripping from our ceiling.  It was a bad leak.  I made it to the top of the roof with a tarp and firewood to stop the leak.  The next week, I invited three roofing companies to come and provide me a quote.  Cascade was the first visit. The salesman, named Daniel Koole, parked at the top of our street 10 minutes before the time he said he was going to be here.  Ten minutes later, he drove down and parked.  He rang the door bell right on time.  He took the time and measured everything.  He even looked into the attic. He was professional and cared about our issue. Prior to him leaving, he said that he would send us the quote via email later that day.  The quote was sent about three hours later.  The other roofing companies were not so quick.

When we made the decision to go with Cascade, we called Daniel and told him we wanted to get started.  Just like the first time, he showed up on time with a smile.  We picked our roofing type and color, signed the contract, and wrote a $200 deposit check.  He said the first part of March was available, but we pushed it off until spring break in March. Daniel said, "it's the most money you will spend in a short period of time".

The Friday before spring break, Cascade called and told us they will start the job the following Tuesday.  They said the crew would be here between 8-9 am. This was the first dry day in along time.  Finally Tuesday came.  At 7:30, Martin, the foreman, parked in front of the house.  Then 15 minutes later the rest of the crew arrived.  There were 10 of them.  At 8 am sharp, Martin rang the door bell and introduced himself.  We walked around the house and I pointed out issues with the roof. Martin was professional and listened to what I had to say.

They started out protecting our hot tub with tarps and two sheets of plywood and then another tarp.  They did a great job of protecting the property.

This crew got the job done in less then two days.  We love our new roof. They gave us the rest of the shingles for the shed.  Daniel stopped by about an hour after the crew left and gave us four more bundles of shingles.  Now that is customer service! They even gave us the drip edges, so I can correctly install my roof on the shed.

Another thing to point out was the integrity of this crew.  Francisco came in to cut the three holes for our solar tunnels.  Then he went to the roof to cut the holes up there.  During the cutting of the roof, I heard this big bang.  The piece of plywood fell and landed on the plastic lens, which put a crack in it. About three or four hours later, Francisco came to the door to finish the tunnels. I told him that I wanted to show him something.  He said that he knew and had a new plastic lens in his hands.  This is honesty and integrity at its purist. You can trust Cascade.

Outstanding job, Cascade. We will recommend you to anyone.  Keep up the great work!

Adam and Jessica 

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