CASCADE ENVIRONMENTAL SERVICES

It has been 3 months on 6/6, since the work was completed and they have not even sent in their reports to the DEQ. Although the office staff has been polite & the work crew seemed OK, this is too long to wait for a report.

The crew who showed up to do this work was surly and irritable. They were poorly equipped. The lift on their truck didn't work. They had no hand truck with which to move the tank. They splintered the siding in the house when they cut plumbing access holes. Their oil line run was done in such a way as to make it impossible for the furnace to self-prime. The oil lines were suspended from existing electrical wiring in the house. The oil lines leaked initially (I had to fix these). After complaining to the company president he came over and took a look at the workmanship. Within two weeks, he had fixed the siding, he attached the plumbing lines to the floor joists, and he re-routed part of the oil line. He didn't have the lines re-routed enough to make the furnace able to self prime however, defeating the purpose of a two line pump and burner assembly. He was able to mitigate some of the poor workmanship after the job, but didn't fix everything to my satisfaction.