CASCADE ELECTRONICS

I dropped off the microwave for repair - neither convection nor microwave were heating. Repair was completed in a few days.

Not well. It broke after the first use

unknown

It was easy to find the shop, the mixer works even better than it did before I messed it up, and the mixer was ready as promised.  The receptionist was friendly, and the whole experience was positive.

Who knew it could take two full months for an easy repair? I will give you the short version: these people will not call you back, will not keep your appointments, and will not show up with the parts needed for the repairs. While the repair guy was fine, getting him out there was a trial. If you have to use them (for example, if you made the mistake of buying Frigidaire appliances and have to use them for the warranty work) then you will have to bulldog the office to get it done.

So far, so good!

Cascade was great. Unfortunately Toshiba took six weeks to get the part, but that was not Cascade's fault.

Great! It is hard to find someone to service Daewoo appliances. They were pleasant , knowledgeable and prompt. They are pretty far away from where I live, but I would go back. They have used small appliances for sale that I would feel comfortable purchasing

unknown

Fixed the Viking food processor after 2 months. Had to return it after getting it home and notifying them that it did not work. I don't know if they had worked on it but they indicated that they had. Returned it to the repair shop, it was repaired two weeks later. I asked them to plug it in to try it before I took it home the second time. It worked, total time, nearly two months because I didn't return the non working machine immediately.

Nice people, not good about calling. It is difficult to find small appliance repair people and I would use them again but certainly check the appliance before leaving the store with the and quot;repairedand quot; appliance.

They did not do a good job communicating expectations on timing. When I called 2 weeks after dropping it off, they said "oh we just got to it and it will be an additional $20 to fix" (on top of the $15 "examination fee"). Guess I feel OK about not junking the thing for a minor issue, but $35 also feels a little steep for a replacement cord, especially after 2 weeks of no communication.

Courteous staff, delivered fixed product on time for estimated price. Would definitely return for future needs.

Clearly explained the procedure, what it would cost, and were punctual with pick/up and phone calls concerning problem.

Brought our Kitchen Aid mixer here for repair a year and a half ago. Mixer had
been in storage for nearly 8 of those months so it has only been used 10
times. Price on the repair was $235.00. New mixer was $400 but the
tech told me that we would have the same issue with a new mixer as
Kitchen Aid used and quot;plastic gearsand quot; and he would replace with metal. He
assured us this would give us a much more reliable mixer over a new one.
We could have bought the smaller Kitchen Aid at Costco for $250.00.
Bit the bullet, had them repair it and low and behold, same issue in
less than 10 uses. Called them today and was told we were past the 30
day warranty and would need to pay them another bench charge if we
wanted them to look at it. Very frustrated since mixer has only seen light use since repair and we were leaning toward just buying a new one. Avoid this company. The least they could have done was thrown it back on the bench for a test.

Repairs were made; grounding wire included into new power cord.

It was fine. They were prompt and gave me a good estimate.

Simply could not ask for more professionalism.

Their work was excellent. They were very prompt and professional.

Terrific service and communication.

I was able to get and appointment a few days after my call. Mike came out to look at the washer and spent about half an hour searching for the source of a leak - there was a crack in the housing on the inside of the machine where the hot and cold water supplies attach. Mike immediately ordered a replacement part and made sure to get a complete replacement part, which only cost about $4 more than a less complete part, which he thought would make for a better fix. It took a few weeks to get the part in stock, but the scheduler called to make an appointment as soon as they knew when the part would be arriving. Luckily the leaking was minor, so I was able to use the washer in the interim, as long as I turned of the water supply when it was not in use. Once the part was in hand it took less than half an hour to get my washer back to operating leak-free. I will certainly call Cascade Electronics with any future appliance problems.

They called me the next day, told me what the problem was and how much it would cost. Promised to call me as soon as done, which they did. Cost less than I had expected and everyone I talked to was friendly and professional. I will definitely use them again. They also had some good used repaired equipment that were definite bargains.

My dishwasher was making a horrid noise, and i was afraid it was going to die. Mike arrived on the dot, he took time to diagnose the problem and also provided advice on how to minimize the problem. He was clearly knowledgeable about all of my appliances--he recommended a product to decrease the noise and even sent me samples. Would definitely use them again.

They were good. We got a really good rate. They ordered our piece for us and they came and repaired it. Everything has been great. It was a fast ordering, receiving and installation. It was a great price compared to any other estimate that we got.

They did a great job. I am not sure how much they charged us exactly but, it must be around a couple of 100 dollars. We liked their punctuality. They showed up on time. They had known what the problem was and they fixed it pretty much in one sitting. They did exactly what we wanted them to do. The quality of the work was good, and the dish washer is still working. We will definitely use them again in the future.

Except for getting back to us in a timely manner, the services Cascade Electronics provided was very adequate.