Cascade Custom Remodel & Construction LLC

Overall, we were quite pleased with Cascade Custom Remodel. Our kitchen remodel was close to being on time, and most of the subcontractors were excellent. Our main complaint was the lack of leadership during the project. It was our impression during the bid phase that Larry would be overseeing and managing the project. We soon found out that was not the case. The project foreman was not an employee of Cascade, and there were important times when he was not on site. Communication at times broke down, and some hiccups could have been avoided if there was greater attention to what we wanted, as well as a better explanation of available options for various installations. That being said, the quality of work was very good, and the finished product looks great. There were some problems with the cabinet maker Larry recommended. These mainly involved the operation and fit of the drawers, and delays in delivery. However, most of these issues were eventually addressed, and the final product does look nice.

We have hired Cascade Custom Remodeling for all three of our projects and have been very happy with the results. Larry the owner, hires great contractors who really know their stuff. The projects were finished on time, and Larry is very diligent with details and his expectations with the contractors are high. Larry is accurate with his costing process which results in an accurate bottom line. Unforeseen problems are promptly resolved with focus on owner’s satisfaction. We have one remodel project remaining and will be hiring Cascade Custom Remodel & Construction once again.

This process was BETTER than I anticipated. Larry and Zane really listened to us and worked with and for us. They took care of all of our concerns and always got back to us in a timely manner. Right on budget also. Would definitely hire again and refer our friends to them.

This is our second experience with Cascade Custom Remodeling - the first remodeled two bathrooms, and updating a fireplace mantle and tile. This remodel was a major remodel of our kitchen, and involved moving the cooktop, adding a new vent hood, relocating and adding a pantry, moving the refrigerator, expanding the island and adding cabinets. We replaced all appliances except for the dishwasher. The project went very well, Larry provides a calendar with the schedule clearly outlined, with any delays or changes clearly communicated. Our project was completed within a few days of the original schedule. Larry worked with us to meet our budget, and there were no surprises as the project progressed. Larry has hired an on-sight supervisor that we either saw or communicated with daily - ensuring that sub-contractors showed up and provided quality work, and the project was cleaned up everyday. We had one small item that was not completed by the final close of the project - Larry followed up consistently to ensure it was completed. Our new kitchen has more than met our expectations - we highly recommend this company.

This was our first major remodel so we have little to compare it to but overall, we feel that the project went well. It did take longer than we expected and we had some hiccups but nothing we would consider as a major issue. As the general contractor, Larry is very organized from beginning to end. He communicated well with us throughout the entire process, from our first meeting to our last. This was very important to us. We received a weekly report which included the work completed the prior week, the work completed to date overall and costs to date. On a day to day basis, questions were answered very promptly and issues addressed quickly. We found that he was a bit more expensive than other general contractors but we feel he was worth it. You get what you pay for and our project was in very good hands. Larry or his second in command (Zane) were onsite on almost a daily basis. For the most part, the subcontractors used were good but any issues we had were handled by Larry or Zane so we did not have to deal with the subs directly. Larry and Zane were very personable and easy to talk to and work with.

We did extensive upgrading to the downstairs of our home. From the beginning Larry was direct in what we could expect. Communication was clear and consistent. When unforeseen project issues were encountered (there will always be some!), they were resolved to our satisfaction. We were also impressed with Larry's subs. Not only did they perform quality work, but because Larry had a longstanding working relationship with them, it made handling all issues that arose much easier. The respect went both ways and we always felt that we were a priority. Happy to recommend Cascade Custom Remodel.

After our kitchen suffered a dishwasher leak we had to find a contractor that would allow us to not only make the repairs, but also give us this opportunity to upgrade our 1970s kitchen. I stumbled onto this company through Nextdoor and I am so glad I did. Larry was professional, timely, and all around pleasant to work with. He was upfront about all our costs and we never had any sudden surprises throughout the process. The companies he used to build our kitchen were exceptional. Everyone was efficient and highly skilled. We now have the kitchen of our dreams and we could not be happier. I will certainly be using this company again if/when we take on a bathroom remodel. If you are looking for someone to take on your next kitchen project I highly recommend Cascade Custom Remodel!

The owner was honest that the job was a little smaller than they usually take. He referred me to a licensed contractor that he works with and gave me a heads up that scheduling may be challenging as the market is hot right now and a lot of quality contractors are booked out a few months. Excellent customer service. Honest and helpful!

So well. Larry was so helpful and professional. He kept on top of scheduling, permits, subcontractors, and made sure we stayed close to timeline. He addressed all issues with care and transparency. He is an honest businessman, and kind. He always brought treats for my dog, and would play with him too. I would recommend Larry to anyone needing remodeling contracting services, and I would definitely use him again.

Fantastic result! On time, on budget, excellent work.

Larry and his team of sub contractors were simply wonderful to work with. He is very thorough and transparent in his work. He is selective in who he hires, and the results speak volumes. We were finished on time, on budget and with only a few of the hiccups that you would expect on any job of this size. I would highly recommend Larry and CCR to anyone.

Great to work with Larry throughout the process. Larry gave detailed explanation of what needed to be done and the cost of the project. Project was completed within time frame given. Appreciated the detailed weekly invoices that showed what work had been done that week. Prompt attention on completion of minor issues that had to be corrected. Would highly recommend for any project.

Larry did a fantastic job in providing a very clear and detailed scope of work and budget. He does not like surprises and wants to really nail things down before the work begins which I really appreciated. After we started the project of course there were a couple of small things that we had to add to the scope. When this happened he made sure to fully define the added cost of the change and had me confirm before the work was completed. Also if the change was to add something that he should have caught in the beginning, he didn't apply any markup. Larry has long established professional relationships with many quality subcontractors. When a sub failed to perform Larry was right there to demand they make it right. He always sided with me to make sure that at the end of the day that I was happy with the work,

For the most part Cascade Custom Remodel was excellent. They were undaunted by the scope of our project, complete gut and rebuild of our 1920s bathroom, and they were excellent about being upfront with costs and staying in communication with us through the process. There were, however, just a few points that were less than ideal. First, it was never explicitly stated but we wondered if maybe our bathroom job was on the small side for their operation. It felt like sometimes work would be scheduled for our job at the end of a day after a 'real' job was worked on. To be fair, this never changed the contracted timeline and may be just my perception in my impatience to get the job done. Second, it seemed that sometimes one or two of our requests fell on deaf ears. We attribute this too to being the 'small' job of however many they had going at the time. Again, to be fair, Cascade refunded us the cost of services we requested not be included but happened anyway, and fully covered the costs of replacing items that had been crafted incorrectly the first time, while staying within the given timeline. These, our only complaints, are small issues really. All in all, we found Cascade remodel to be fair, forthright, and honest. Issues we brought up were taken seriously and handled professionally.

This job was a wall and ceiling retexture and paint, with new wood trim and doors, new carpet, and shower tile-job. Larry provides a good and detailed estimate and paid attention to budget. There were no surprises about that. He had an assistant was was over at the job regularly and communication between him, his assistant, and me was good. This was not the most complicated remodel ever done, but every job has its unexpected issues, and those that came up were addressed to my satisfaction. I was particularly pleased with the tile job in the shower. I also liked the fact that there was not a long delay in getting the work started.

It went quite well. The contractor was easy to work with and explained everything they could clearly. The job-site supervisor, who has since left the company, was very good and helped the job move along nicely. The sub-contractors that were used did high quality work and were very nice and easy to work with.

I am extremely pleased with the project, the cost and value and how Larry performed and the overall project. The hardest part of it for me was all of the procrastination and wondering I did about how such a job would be done, all of the permits I'd have to worry about and such. I'm so glad that I called Larry and had him take care of everything. He brought a very competent crew in, worked with me on exactly what the scope of the job would be, he let me do some small pieces to keep the cost down, and was extremely responsive to all of my requests. Larry will tell you that he won't have the cheapest bid, but what I can tell you is that he will provide a very attractive price and a very competent job. He REALLY cares about how happy you are with the project because referrals drive his business. I don't leave many online reviews, but I appreciated the job that Larry did for me that I wanted to help get the word out that this guy is the real deal and the service he provides is very professional, very high quality and he has excellent customer service.

Larry promptly replied to our request for an appointment, was on time and very helpful as we discussed our options and hopes for the completed project. He was quick to provide a quote, and when it came back higher than our budget, he worked with us to bring the project back into our budget, suggesting options and ideas. The project started on time, and progressed mostly according to the schedule he provided. We were traveling for approximately half of the construction time, and his team provided ongoing updates and photos of the ongoing project. We had one issue with the fireplace remodel - Larry was personally involved and committed to getting it resolved to our satisfaction. Larry has excellent working relationships with his sub-contractors - and they were professional and committed to quality work. This team worked hard to minimize the impact on our lives, providing extensive dust control during the project, as well as protecting the walls, stairs and flooring. We could not be happier with the results of both bathrooms and the fireplace - and will not hesitate to call him again for any project we dream up in the future.

Working with CCR was an overall excellent experience. As mentioned, Larry immediately called into question the solution we had called him in to bid on. We needed to support a second floor cantilever and were planning to add structural posts, which would have been visually obtrusive. Larry looked deeper into our structural problems and came up with a solution that left the home in the same visual state and actually allowed us to upgrade some old windows in the process, all for a comparable price. Larry was always on time to our meetings, and very communicative. He also has a great relationship with his subcontractors and his city inspector. They are all nice and professional and were very accommodating in addressing our unique situation. Larry develops an exact line item contract and work schedule and was able to stick very closely to both for our project, coming in slightly under budget. There is some overhead involved with his process, because CCR provides exact bids from specific sub-contractors, getting started took some time with our project since we had to meet several times to rework and rebid certain items. My family and I also have some construction/carpentry experience and CCR worked with us so that we could handle line items from the contract ourselves and cut overall cost. Larry and CCR have a lot of experience, they are professional and prompt, they know great subs and they do good work with (in our case) no big unexpected problems. They were not our cheapest bid, but their work was worth the added cost. I would recommend them to a friend.

I am very glad we chose Cascade Custom Remodel (Larry Mock) for our kitchen remodel project. I got several bids and Cascade wasn't the highest or lowest, but what impressed me most and led to my decision was Larry's very detailed bid and open communication. He was the only one who listed a complete detailed scope of work, timeline, references and was available to answer every question before even deciding to go ahead with the project. He stressed quality and communication, which was also very important to me. The kitchen was a complete remodel- floor to ceiling, new appliances, cabinets, flooring, countertop etc. Everything went fairly smoothly and any concerns I had were immediately addressed. Angie, the project manager was always on site making sure job was progressing as planned & provided great communication between myself, subcontractors and Larry. Larry visited the site often to check on the work. The job was completed on schedule despite some minor setbacks along the way. The kitchen came out beautiful. I am very happy with the quality of work, which was very important to me. For some reason, good quality work has become something that is hard to find lately. Larry has high standards and you can tell it is important to him as well. Cascade Custom Remodel is one of the rare companies that actually cares about their work and their customer. I would not hesitate to use them again and highly recommend them.

If you are looking for a dependable, quality contractor, look no further than Cascade Custom Remodel and Larry Mock. We purchased a home built in 1983 that required extensive remodeling. Larry remodeled our kitchen, master bathroom, and laundry room. We were very careful selecting our contractor, as we had another contractor do some remodeling in 2013 and were not pleased with the workmanship or professionalism. Larry was incredibly easy to work with. He was completely transparent in his pricing and had a detailed schedule of the job, including exactly what work was being performed each day. He was on schedule, despite having some plumbing surprises in the kitchen ceiling/soffit that required extra work. When the schedule needed to be adjusted, he sent a new schedule to us right away and always kept us informed. Larry?s pricing was also right on. Despite an unexpected plumbing issue, we ended up being within a few hundred dollars of the initial price. When two subcontractors lowered their pricing, Larry passed these savings along to us. There are contractors who would have bid the same project at a lower price, only to increase the pricing mid-way, leaving the client stuck with a larger expense than planned. We wanted a contractor who would give us a realistic project cost up front, and Larry did exactly that. His bid was not the lowest one out there, but looking at the quality-to-cost ratio, he was worth every penny. Larry also met with us over and over again prior to beginning the project to make sure every detail was covered. This was even before we signed a contract or gave a deposit. His commitment to our project before we officially signed was very impressive and he kept this same devotion to the project until the very end. Larry also has a wonderful superintendent, Angie Hines, who was extremely diligent and really added to our remodel! She is an honest, hard working, delightful person who always followed through. We feel very fortunate to have had her on the job. Larry?s subcontractors were also wonderful. He really holds his subs to a high level of workmanship to deliver an excellent end result. I wish that we had: 1) used Larry for our prior remodeling projects 2) more work for him in our house 3) had him come to the house before we purchased it to help us decide the best way to remodel our home. Being new homeowners, we had no idea how much the remodel would cost, nor the best way to approach a whole-house remodel. Our realtor gave us a very low estimate for the remodel and although we love our house, we ended up spending more to remodel than anticipated. Had Larry been involved from day one before our house purchase, we would have had a more realistic idea of the remodel and approached our remodel in a smarter, more efficient manner. Larry really has his client?s best interest at heart. He sets a high bar for quality and takes pride in his work. I would not hesitate to work with him again!

Love Larry and his team at Cascade Custom Remodel & Construction! We began our remodel planning process in June 2013 with no prior first-hand knowledge of what a remodel involves. I can?t believe we were lucky enough to have Larry be one of the first general contractors we?ve ever met with. The first time I spoke with Larry on the phone, he gave me a great introduction to the remodel world. He then prepared a first draft schedule just to give me an idea of what would be involved. Larry provided consultation and a very detailed first estimate for our extensive (>$80K) kitchen remodel project. The amount of time involved scared me away from remodeling for a while, but in spring of 2014 we decided to proceed. We choose Cascade Custom Remodel to completely remodel our kitchen and replace a family room fireplace with a built-in entertainment center. Larry has high standards in choosing his subcontractors - they do quality work and provide accurate cost and time estimates. These are people you feel comfortable having in your house. The Cascade team members are very knowledgeable, talented, conscientious, and communicative. If ever I had a question or issue to discuss, I did not hesitate to text, email, or call them. They want feedback so they can constantly improve in any way. I truly believe they love what they do and want to make the remodel process as painless as possible for the client. They want you to love your updated space!

Larry is very professional & good at keeping lines of communication open. Some of the subs were excellent, all the rest were perfectly acceptable.

Starting a remodel is a scary prospect especially when you're new in town and don't have any information on whom to hire. Larry was the right choice for us. I found him by doing a lot of online research and his reviews on Angie's List were a major factor in our decision. From our initial meeting, I could tell that Larry was a professional and would provide the kind of oversight I wanted. After telling him what we wanted done, he provided us a schedule and a cost estimate. Once we signed the contract, his sub-contractors started arriving. All of his sub-contractors were a pleasure to work with and did their work in a professional manner. When we had an quality issue with one of the subs, Larry immediately replaced that sub with one that we thought delivered a better outcome. Larry was onsite everyday for 15-30 minutes and at other times if an issue arose, he responded to our call immediately which sometimes included making another trip to our house that day. The schedule Larry works up is adhered to as much as possible, but keep in mind that one slip along the way can affect other subs down the line. We had a window size issue and waiting for the new windows to be manufactured and delivered caused a hiccup in the process (subs have other things to do besides waiting for a window to be installed). Relating to the window issue, Larry did not hesitate to redo the initial new window that was too small. He knew the room was too dark and didn't wait for me to complain before immediately saying it had to come out even though it impacted the schedule. Larry wants to make sure his clients are happy and will rework any part of the project until he is satisfied that you are satisfied. In the end, we were please that the initial cost projection was within $2000 of what we ended up paying.

Spoke with me on the phone about the project, gave an estimate based on what I told him and I decided to not proceed with project.