CARPET KINGDOM

Wonderful customer service.  The carpet was a bit delayed in arriving and Tom kept me posted every day.  It arrived sooner than expected and so they were able to install it earlier.  Cost was actually less than I had anticipated. based on other experiences with carpet purchase and installation.   The installer they sent arrived promptly and did a great job.  I would definitely recommend this company.

It took a little longer to get my flooring in than originally promised, I was originally told it would only take a day or two for it to arrive. It ended up being damaged and they said they would reorder it, but it would have taken approximately 12 days to get it in. I had called to try to find out where exactly the flaw was to see if we could still use it (I was out of town at the time), however they were not willing to look at it for me to explain where the flaw was. They were unwilling to give any discounts or price adjustments for the flawed flooring and I felt they were very unprofessional towards me. I will not use this provider in the future, nor refer them to others.

It was really great. I was suprised it was only going to cost what it did. The salesperson explained the difference between vinyl and linoleum. He started his business in my neighborhood first, a long time ago, and then moved it out farther. When they put the vinyl down, they forgot to put it around the base of the sink cabinet. I called them and they came back out the next day to fix it.

When you walk into Carpet Kingdom, it is like walking into an empty room and there is nobody there, you have to ask for help even if you are the only customer there, they were reserved, almost detached. I wouldn't say they were rude. The pricing is good as far as I know.

Overall, it went well. The carpet was the cut pile type. The only problem was the lack of cleanup at the end of the job. Cut pile was not vacuumed and fibers were left on the garage floor where they cut the carpet. Be sure to make clear that the job includes cleanup. No big deal but clean up should be part of the job.

I thought I would go to Home Depot for simplicity. They came out after I paid down $50.00 for measurement (non-refundable, applicable towards their installation fee).

When I heard the prices Home Depot was going to charge me, I was in such a shock that I began looking for other places. They quoted me $1770 with a premium pad. That was so outrageous that I began shopping around.

I found Carpet Kingdom on Angie's list along with a few other places. I solicited bids from 3 different places. Carpet Kingdom outbid everyone by at least $500.00. The other places were measuring an additional 10 sq yards. I could not understand that because our room was a straight walled rectangle.

Carpet Kingdom's Jesus measured and reconfirmed that correct size.They came promptly at 9am on a Saturday, hauled away the old carpet and pad and reinstalled the new one. It looks fabulous. I am very happy with the service and the price.

They took care of the old carpet and cleaned everything. They were referrals from our neighbors who said that they were excellent and they were closer to us. They were just excellent and I would use them in future.

THEY DID A GOOD JOB. I WOULD PROBABLY USE THEM AGAIN. THEY WERE NICE AND PROFESSIONAL. THEY DID A GOOD JOB. THEY WERE VERY PUNCTUAL AS FAR AS CALL BACKS AND COMING ON TIME.

THE OWNER OF CARPET KINGDOM WAS KNOWLEDGEABLE AND HELPFUL IN DETERMINING WHICH CARPET WE SHOULD BUY FOR A TEENAGERS BEDROOM. THE CARPET ORDER WAS LOST TEMPORARILY OR THE TRUCK DRIVERS WERE DELAYED. THE OWNER WAS APOLOGETIC. THE INSTALLATION WAS GOOD.