Bret K Chenoweth Remodeling

I have hired Bret Chenoweth for multiple projects, one included installing a French door. I felt Bret overall was professional and honest. Additionally, I have recommended Bret to others which I know some have used him based on my recommendations. About a year after the door was installed it started sagging. Bret came out and fixed it without issue. Explaining it was a bad hinge. He explained the hinges are adjustable and one just needed to be replaced. About 5 years later, the same door started sagging again. The door and components are still under warranty. I called Bret explained the situation. He told me to call the manufacturer of the door. Which I did and learned that I can’t file a complaint he has to. He called me back a few days later and told me the manufacturer of the components are bankrupt, he is responsible, and he would fix the door where his labor would be free and I would pay for any needed material. Bret stated he would give me a call in a couple of days with a date and time. Bret has never called, refuses to answer the phone when I tried to get a hold of him. I’m giving Bret a F due to - Deducted one star/letter because I feel Bret has provided me false information on numerous occasions o Hinges are not adjustable o Manufacturer of the components are not bankrupt; the original company went bankrupt however they never stopped doing business and they still honor their components/warranty. o French door was probably purchased after the manufacturer of the components started doing business under their new name. o The initial issue wasn’t a bad hinge, Bret shimmed the door to correct the sagging. - Deducted two stars/letters because in my opinion Bret does not stand behind his work or his verbal commitments. o Two other contractors have reviewed the issue with my French door and stated contractor did not install the door correctly. Shimming the door is /was just a bandage, the door needs to be reset. - Deducted one star/letter because in my opinion Bret is not a profession. Refusing to answer the phone and talk with a repeat customer and a customer who has recommended you is just unprofessional.

He was excellent and we have used him more than once.