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Boxwell Design Build

Founded 2004 • With Angi since June 2011

boxwell design + build is a boutique firm proudly operating on a referral basis in the Portland Metro area. We provide our clients with an excellence of quality construction services, project management and workmanship. Our strict code of work ethics consists of giving our clients the trust they deserve, along with the personalize attention that can make construction a pleasant experience. Our team of professionals (in house or sub contractors) are carefully chosen in order to assure a high standard of service and the best workmanship to ensure a superior finished product. At boxwell design + build, we utilize a team approach that encourages the participation of the contractor, designer & owner. This team approach results in better communication and creates a smoother design, building or remodeling process that directly relates to success in all of our projects.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews


(2) Verified Reviews

Showing 1-2 of 2 reviews
Garrick Z.
Chris was referred to us after doing some work for a neighbor. After seeing the job he did for them, we hired him to replace a fiberglass shower stall with custom porcelain tile shower and swinging glass door. During the design process, we never had a formal plan; instead all we received was a rough sketch with approximate dimensions. This was explained in part that until the shower was demolished, we wouldn?t know exactly were things would be. The completed shower is beautiful; it?s tiled 8 feet from floor to ceiling with a simple tile pattern and glass mosaic accent. It?s 46 inches wide and 42 inches deep. While the job was initially completed to our satisfaction, we did have few a issues during construction. During the design process however we repeatedly said that we wanted certain aspects of the shower, including the niche to be just like the job he did at the neighbors. The neighbor?s niche was approximately 3 feet tall with two shelves. The niche box that Chris initially installed in our shower was approximately 12 ? 16 inches high. It was not large enough to realistically accommodate all of items used in a shower. Chris explained the difference indicating that he had changed suppliers since completing the neighbor?s job. After a bit of back and forth, he did replace the box with a 28-inch niche with one shelf. We also had some issues with some of the tiles having chips as well as what I considered to be a aesthetic issue with the way the tiles were cut and arranged around the drain. These were all promptly resolved to our satisfaction and we signed off on the finished job on November 6, 2012. Almost immediately after using the shower we noticed that the grout had discolored, developing a haze. We completely understand that you can have hard water issues with grout, however some of the discoloration happened in places that don?t get wet such as higher in the shower and outside of the glass door. We also didn?t think hard water stains should happen so quickly. Despite trying several different methods we were unable remove the haze. With all the efforts to remove the haze we also noticed that we failed to see a chipped tile during final inspection of the shower. (See the attached picture). We were just going to ignore this but eventually we decided to mention this to Chris. We contacted Chris on November 26, 2012, asking for suggestions on the shower and he recommended a cleaner. Because of the holidays, we didn?t touch base with him again January 21, 2013, when we explained that nothing we have tried removed the haze. On January 14, 2013, he thought that it was hard water and offered to come clean the grout. On January 24, 2013, he mentioned that it might be efflorescence, which could be removed with muric acid. He then offered to come out the following week. At the same time we indicated that we had found a chipped tile in the floor and asked him to take a look at it. I would like to point out that a majority of basic communication during the entire project had taken place via text messages. This type of communication tends to lead to miscommunication and misunderstanding due to a lack of inflection and tone. After a quick exchange of text messages he said that he would be out Friday February 1, 2013, to take a look at it. At 4:30 pm on Thursday, he sent a text asking if it would ok if came out Monday instead. Because we had rearranged our schedules around the original appointment, we indicated that we needed a chance to figure out what would work. At this point the communication turned caustic. Chris sent a very unprofessional text indicating that he was confused as to what there was to think about and that he had been trying to accommodate us in any way he could. In conclusion he said he would just send us some cleaner instead. We called him the next day and indicated that we would still like him to come out at take a look at our concerns. He said that he would call us back the following week once he had a chance to take a look at his schedule. On February 20, 2013, we sent him a follow up email reiterating our concerns and the fact that we hadn?t heard back from him. In our email we explained that we understood that haze could be hard water but pointed out that the discoloration had also happened in places that didn?t get wet. As a result, we thought it might be efflorescence and not hard water. We also mentioned the chipped tile again. He again responded in a very unprofessional accusatory email in which he accused us of chipping the tile. He also opined that the white haze was not efflorescence and had to do with hard water. He recommended that we take this up with the city water department. In conclusion he indicated that we were demanding, difficult to please and that he was no longer willing to assist us. We have not heard from Chris since. Of course we were demanding. We had had hired a professional contractor and expected professional results. If you take a look at the picture of the tile, you will see that the grout clearly abuts the chip. As a result, I find it highly unlikely that we caused this. Regardless, blaming the customer probably wasn?t the most professional route. In regard to the discoloration, at this point we don?t know what caused it. We did find some technical bulletins on the manufactures web site discussing efflorescence in their product. This describes efflorescence as a splotch or white crust of film that occurs shortly after grouting. This description is very similar to what happened in our shower. If you look at the picture, you will see definite striations in the grout where the colors change abruptly. As previously mentioned, the change in this picture is above spray of the shower. While these pictures are the best example of the discoloration it happened throughout the shower. I would like to reemphasize the shower itself is gorgeous, but when we had postproduction problems, Chris wasn?t willing provide us with the expected support.
Description of Work
We hired Chris to replace a fiberglass shower stall with tile and install a glass shower door.
remodeling, home remodeling
colleen S.
It was the worst experience of my life. I let him in my home and it ruined with a smile. Very slick guy.
Description of Work
Chris and his crew were suppose to put in superior doors and windows to what I already had for sound reduction. He put in inferior doors and not the windows I paid for. He also took out my solid wood doors saying the new ones were better, not the case. Cheap and then he said he recycled them. It took off my 2 inch trim and replaced it with cheap 4'inch trim, and other stuff. He ruined my house and I"m suing him for all of it. He didn't pay for the supplies. The list goes on. I've got 500 pictures of my house for the ccb to look at. Please feel free to email me. He is a total rip off and I'm out $70,000.00+ and that does not include attorney fees. I'm total I probably won't recover anything but the $20,000.00. I lost $50.000.00!
remodeling, woodworking, doors

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10940 SW Barnes Road 155

Portland, OR 97225

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Boxwell Design Build is currently rated 1 overall out of 5.

Boxwell Design Build is open:

Sunday: 6:00 AM - 6:00 PM

Monday: 6:00 AM - 6:00 PM

Tuesday: 6:00 AM - 6:00 PM

Wednesday: 6:00 AM - 6:00 PM

Thursday: 6:00 AM - 6:00 PM

Friday: 6:00 AM - 6:00 PM

Saturday: 6:00 AM - 6:00 PM

Boxwell Design Build accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, Boxwell Design Build offers free project estimates.

No, Boxwell Design Build does not offer eco-friendly accreditations.

No, Boxwell Design Build does not offer a senior discount.

Yes, Boxwell Design Build offers emergency services.

Yes, Boxwell Design Build offers warranties.

Boxwell Design Build offers the following services: • Design/Architect Services • Additions/Remodeling • Space Re-configuration • Kitchens • Bathrooms • Basements Conversions • Master Suites • Window/Door Replacement • Siding Replacement • Decks/Fences/Pergolas • Finish Carpentry (Crown Molding, Wainscoting, Paneling, Columns, etc.) • Tile/Granite Installation • Slab Granite Installation • Floor Covering Installation (Hardwood, laminate, carpet, etc...)