ANDERSON DOOR & WINDOW MECHANICS INC

It was challenging to locate a firm that would fix just the track. Most everyone was requiring we replace the full patio door -- to the tune of more than $5,000. Obviously, I was super pleased to learn about the at Anderson Door and Window Mechanics. They were able to juggle their schedule and get someone out quickly! Even on a rainy day. Jorge was fantastic. Very professional, detail oriented and diligent about making certain everything was in order. The track needed to be rebuilt from scratch. And now...ahhhhhh.....my patio door works again. No more clunking and pushing. Slides back and forth beautifully.

I had a lot of trouble finding someone to do this - most companies want to replace the door for 5x the cost. Anderson is apparently the only company offering repairs, and so it took them a while to get back to me. Once they did however, everything moved very smoothly. They sent a quote, got me on the calendar much sooner than I expected, and in spite of some last minute scheduling issues stayed in communication and made sure I was taken care of. The service person showed up on time and got to work quickly. He took apart and cleaned the entire door, replaced a broken roller, improvised a fix for a bump in the track, and fabricated a replacement for a missing brace, all with a pleasant, patient, and efficient manner. The door works much better now. They don't do screens, though - which they told me up front - so I'll still have to get someone else for that.

They really did very well but they forgot to replace one screen door that's why they will come back this week.

Pamela from Anderson Door and Window Mechanics contacted us the same day we inquired about services. We received a very reasonable price quote for the repairs. The workman came out exactly as scheduled and on time. He was able to repair the problem in a few hours. All the parties we dealt with were very courteous and professional. We will be contacting them again in the future and are happy to refer them to family and friends. We are so appreciative of the prompt service.

It went fantastic! The work took almost 1/2 a day and the gentleman rebuilding the lock and handle set had the patience to make sure the work was well done.

Two expert workers, Jared and Alex, spent a long and busy day repairing our doors. To adjust the door to accommodate a warped wall: They reset hinges and the header jamb, adjusted strike plates, reinstalled existing trim. Now the door, which stuck out a good half inch away from the frame, rests securely against the frame, and all of the framing was replaced perfectly. It was like magic. To seal the door: They machined for and installed pile weatherstrip on the door bottom, replaced old and broken strike edge L-metal (rare, now) on the door edge, and installed silicone bead along the jamb. Before, it was difficult to close the door correctly, and we could see light all around the rim of the door. Now it closes perfectly, quietly, securely. To repair delamination on the exterior of the door: They removed and squared up the damaged sections, laminated new cedar pieces to replace them, sanded and smoothed it to make those repairs nearly invisible, and primed it, ready to be painted. To allow an interior door to close properly: trimmed the top of the door. Now it is effortless and quiet to close it. What a relief. Throughout the project, we were impressed by the knowledge, expertise, many tools, precision, and care exhibited. Both of these young men were also personable. They took time to explain their procedures, and make polite conversation - even though at other times they were literally running to get done in a timely manner. They didn't take any shortcuts, though. This was a quality job. They were also gracious about additions to the job after they got started. The damage to the exterior of the door was more extensive than they realized, requiring double the time for that part of the repair. And they were gracious about also trimming the interior door, something that was not at all in the original contract. They arrived at 9:00 and weren't finished until 7:00, on a Friday night, too. But they never complained and continued to put forth their best effort throughout the project. Their project manager, Gordon, spent a lot of time emailing me before the project, explaining what might be done, lining out alternatives, and generally educating me about doors. I had considered replacing the door entirely, but he convinced me that it was a venerable old door, worthy of repair. Pamela, their office manager, also worked long hours and kept in close communication. All parts of this company were impressive. In our email exchanges before, I had to swallow to agree to the price for these fixes. But now I am a believer. I understand why they charge what they do, and I can't imagine that a general handyman would have created these results. This was money well spent, and I am grateful to have hired them.

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Anderson was excellent.  I scheduled the job about 4 weeks in advance and everything went extremely smooth. Rather than arrive on the jobsite with 1-2 men and dragging the first phase for days on end, they arrived with a complete team of 4 men and finished the first phase of the job in 1 day. Tim, their onsite supervisor, was excellent. He explained everything they were doing and made sure we were happy with each step. At the end of the day they cleaned up everything and left with the site looking better than when they arrived.
 The second phase of the job (installing the new door, replacing siding and railing) occurred after another contractor replaced the patio membrane. The contractor replacing the patio membrane ran into unexpected delays changing the start date for the second phase. As this was summer, Anderson was already completely booked ,but, Diana their scheduling person worked magic and was able to put together a great crew to finish phase 2 when we needed them to. This was not easy and most contractors would have just thrown up their arms and said sorry it will be another 3-4 weeks. Again ,they exceeded my expectations.
 Gordon Anderson is  the owner and did the bid. He is a straight shooter. I wouldn't say the bid was inexpensive but you get what you pay for and the work was excellent. I have 0 complaints.
 I had never used Anderson before and got their name off Angies List. I would certainly use them again
 

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The people were nice, but service was extremely slow. Nearly every contact was initiated by me, except when they wanted to get paid. I first called on April 14th to try and schedule. Was told I would hear back the next day. By noon on the 16th. I called to follow up and did get a call later that day to schedule the estimator. When i called to confirm that appointment, was told it could be 7-10 days from that appt before the work would be done. I told them at that time anything I could do to expedite would be appreciated. The estimator appt was scheduled for 4/23. When I heard nothing after 2 days, I called to follow up. It was then they told me that they *try to get the written bid out within 24 hours and they did. I signed immediately and then they called on may 1st to get my deposit..told me somebody would call to schedule the work once they knew if they had the part in stock. On may 10th when I hadn't heard from them, I called again. I did get a call back that day to schedule, first available appt was June 10th. I took it. The day of the appt, the guy was 2 hours late, tho they did call me at 8 am to say he would be late. When he was done, he called to get paid. During my initial call, I was told they would bill me so I didn't have my card on me when they called. I reminded him I was told they would bill me & that was supposed to be on file (or so I was told). The guy said ok, he would check back in at the office. The next I heard from them was when I received the invoice about a week & a half later noting "paid". I checked my bank account and sure enough, they went right in& debited my account without talking to me, they didn't bill as they said they would. Ultimately, not a big deal, glad it was taken care of, but it doesn't sit well with me that they kept my banking information for over a month & just debited my account without even talking to me. And I wasn't pleased that I was told 7-10 days, but it ended up being 48 days. I wasn't displeased with the work, just the lack of a sense of urgency and lack of communication but especially that they kept my banking information and debited my account without even talking to me and after having told me I would be billed.

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So happy that I found Anderson Door and Window Mechanics Inc. that could tackle this nagging problem with my original door/hardware to my 1940 house. I did not want to replace the door, I just needed the interlocking mechanism repaired or replaced with something better. My door would constantly stick so much so that the handle on either side of the door dislodged from the door from so much tugging.
David was professional and knew what he was doing. He was very careful and hung plastic around where he was working so that the rest of the interior of the house didn't get exposed to the dust. He worked very hard and carefully when taking off the metal interlock from one side along the frame and kept the door interlock intact. He then installed a rubber-type material on the door frame which served as the sealant for the door when closed, instead of the warped and aged metal interlock. He added a material at the bottom of the door to seal and insulate at that end. He also repaired both the original front door hardware so that it wasn't going anywhere. He also got very creative in repairing, securing and sealing the glass door handle on the interior so that it no longer fell off in my hand when opening the door.
Out of all the repairs I have been doing to this house, this is the MOST gratifying and I smile every time I have to open and close the front door. I would HIGHLY recommend Anderson Door and Window Mechanics if you have a similar problem as mine. They are miracle workers, in my book. And I no longer cuss when I open the front door - I SMILE!! Thank you David and Anderson Door and Window!

We had big problems with getting them to call us bavk. We had bought a house and the pervious owners were to replace several windows and we had to replace one at our expense. We were told the windows would be ready in a week and we did not hear from them for a month after we were told that. We asked about the windows in order to make sure everything was being handled correctly. Upon asking this we going out they had the wrong sizes and type of window. They told us we were wrong and they came out to replace them. Because the windows were the wrong ones they broke several other windows trying to jam them in and we had to live with boarded up windows for 2 weeks. At this point we had called then several times to remedy the problem and calls were not returned until my husband expressed his feelings toward the situation. Once again they canst out with the wrong sized windows, tried to jam them in, again breaking other windows in the process. We then had to wait another week for them to come out. They did they would be at our house first thing in the morning and they did not show up till noon resulting on them being at my house till late in the evening. Once they finally got it right we noticed they had scuffed up the new paint on our house and left black marks in several areas on the outside of the house. We asked them to clean it off the house after we tried and were unable to get the scuffs off ourselves. The man who came over to do it was rude and only made the marks worse by adding some liquid cleaner to it, which spread it in circular patterns another the windows. We tried calling again and to this day they have not returned or calls. We also continuously still find garbage from them and glass from the broken windows all over the outside of our house.

Replaced a broken pocket door guide without having to cut into the drywall. Other estimates all required removing drywall which increased their price significantly. This contractor had a specialized tool, saving me time and money.

unknown

It was horrible. They did such a bad job on the front door because there's a gap in the door and I actually turned it over to the insurance company and the insurance company came, took a look at it, and said the whole door needs to be replaced. Overall, it was replaced. I will never use them again. It was covered by the insurance and I had a $500 deductible.

He was good. They had them done with in a week. They were prompt and clean. I noticed a defect in one of the windows and they replaced it within 10 days. I was really happy with the service. They were friendly guys and I was happy with them. I would use them again.

They were excellent. That was probably a year ago. That again I couldn't even tell you I have no clue but it was reasonable. They are very professional. They are punctual. They are all of the above. They came in did the job, got done and I never bother them.

Great!

They were good. They got it fixed.

get quality work.The work was good. The workers were punctual and they cleaned up after themselves. My only complaint is that they are pricey but since we have used them before, I would rather pay a little more knowing that I am going to

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They came on time and did the job properly. We are very pleased with the results and will use them again for some interior doors that need replaced.