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Alameda Carpet & Upholstery Cleaners
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Repair,
About us
Alameda Carpet & Upholstery has been serving the Portland & Vancouver areas with high quality carpet cleaning for over 30 years! We back our services with a 100% money back guarantee. Alameda Carpet & Upholstery Cleaners 1100 NE 21st Ave b Portland, Or 97232 (503) 335-3915.
Business highlights
Emergency services offered
45 years of experience
Services we offer
97232, Cleaning of carpet, Portland Oregon, air duct, flagstone, limestone, maintenance & dustless wood floor care. Alameda Carpet & Upholstery Cleaners 1100 NE 21st Ave b, marble & floor polishing, oriental rug, restoration, tile and grout, travertine, upholstery and drapery
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.042 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 42 reviews
Betty T.
Jun 2018
Everything turned out better than I expected!
Nicole D.
Jan 2017
I am so happy with this business. My son vomited on our Belgian area rug and my cleaning did nothing to help with the smell. I spent a lot of time trying to find a place I felt comfortable with to leave my rug, I dropped it off (pick up not available because I live in Salem) and upon pick up they rolled it out so I could inspect it. It looked better than ever and smelled so good! They will certainly have my business for life and were worth the drive!
Bernie I.
Jan 2017
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LAURA S.
Aug 2016
unknown
Diane W.
Jul 2016
unknown
Scott M.
Jun 2016
unknown
Susan S.
Nov 2015
The appointment was made by phone, and they were able to come fairly quickly. The owner came the day before the service, just to see the draperies since I was a new customer. The two workers arrived on time and were very professional yet friendly. They were able to clean the draperies where they hung, instead of having to take them out for cleaning. That seemed to work very well! The two large area rugs did have to be taken out for cleaning, of course. Everything turned out well. The only anomaly was that we noticed a gray ashy substance on our gas range burners, and cooking pans, after cooking dinner that night, and again the next morning. Thinking something was wrong with our stove, we called the gas company. They came out a couple of days later, and after several phone calls, they determined that it was the result of some chemical in the air combusting. It was no longer occurring by then. When asked if we had been painting or had chemicals next to the stove, we had an "Aha Moment" and realized that it was probably the result of the drapery cleaning, although we had not been able to smell anything, and they used green chemicals. I called Alameda, and when they brought the area rugs back the owner's son discussed the matter with us. He had never had such a thing happen, but thought it might have been caused by a clogged filter in the vacuum system he was using, the he had discovered partway through the cleaning. No harm was done...
Jennifer T.
Aug 2015
First off, the communication between the Office and myself was on point the entire time. The crew was capable of showing up early on the day of my carpet cleaning. The office called me to asked me if that was OK and made me feel as though I could say no it wasn't OK... But it was. When the crew showed up they were upfront with any spots that they thought they couldn't get out of my carpet talk to me about the pulling that might need to happen on my carpet, that the pet stains were underneath the carpet.... So informative and upfront. I love that they took the time to go over the small things with me. They even helped me move my my furniture out-of-the-way.
Response from Alameda Carpet & Upholstery Cleaners
"[Member name removed], Thanks so much for the really great review! That is what motivates us... We look forward to serving you again real soon, Dick"
Siri M.
Aug 2015
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Response from Alameda Carpet & Upholstery Cleaners
"Hi [Removed member name], Thanks for the nice review. Hope you are having a great summer. Talk soon, Dick"
David C.
Aug 2015
unknown
Response from Alameda Carpet & Upholstery Cleaners
"Hi [removed member name], Thank you for the review. I'm sorry to see any "B"s on any work we do. I will give you a call to see how I can make it right with you. Thanks, Dick"
Grace S.
Aug 2015
unknown
Response from Alameda Carpet & Upholstery Cleaners
"Hi [Removed member name], Thanks for the nice review. You mentioned price as a "B" and it looks like we did a Dry Clean on your cushions. A true Dry Cleaning does cost more than a Wet Clean because the product is expensive and water is free. I will add that our Dry Cleaning product is a Green Earth product, and we are Green Earth Certified cleaners. Thanks again for everything. Dick"
Richard T.
Sep 2014
They were very good. Showed up with promised and explained what they could do. After the job was complete they went over exactly what they had done and showed me areas where they could not improve upon. Very good job.
Response from Alameda Carpet & Upholstery Cleaners
"[Removed member name], Thanks very much for the great review! We look forward to seeing you again. Dick"
Diane W.
Jul 2014
This is the third time we have used them. Carpets have always been beautiful. Carpets have been dry by morning or before. Several months ago I had spilled nail polish. I had no expectations of any of it coming out. They managed to get about 3/4 of it out. I will not miss the bright red on my dining room carpet.
Response from Alameda Carpet & Upholstery Cleaners
"Hi [Removed member name], Thanks for the very nice review! We appreciate your business very much. Thanks again, Dick"
Linda G.
Jun 2014
Excellent service. Sofa looks new! They did an amazing job with the steps. Will definitely use them again
Response from Alameda Carpet & Upholstery Cleaners
"Hi [Removed member name], The kind people at Angie's list pointed out to me some of the features, and your review was one of them. So, a very late Thank you for your very nice review, we really appreciate your business! Dick"
Leo F.
Apr 2014
They came promptly and did an excellent job. It was on a weekend and I was advised not to try to clean it myself. I have used them again.
Response from Alameda Carpet & Upholstery Cleaners
"First, I am very sorry for the tardiness of my Thank You for the review. Angies list pointed this out to me recently, so I have many reviews I did not reply to. BAD Business Man!!! So, Thank you for the business and the great review! Dick"
Tiffany T.
Nov 2013
Alameda was fantastic! We have wool fitted carpet and a dog with an, ahem, sensitive stomach. Needless to say, our carpets needed a good clean. Luke and Alex arrived on time and promptly got to work. They were finished in two hours and the carpet looked BRAND NEW. Everything from making the appointment to the cleaning went smoothly. In addition,I was impressed by their hard work, positive attitude and professionalism.
Response from Alameda Carpet & Upholstery Cleaners
"1675033, So sorry for not responding to your very nice review. Angie's List just pointed this out to me, so I have two years of thank yous to catch up on!!! Thank you for the business, and the great review! Dick"
Joe G.
Oct 2013
They arrived on time and did a great job on the carpets.
Response from Alameda Carpet & Upholstery Cleaners
"[removed member name], I am so sorry that I never responded to your really nice review! I am working on two years worth of reviews. Angie's List just pointed this out to me, so now I am working on my replies. Thank you for the great review! We appreciate your business! Regards, Dick"
Leigh R.
Aug 2013
This is as good as it gets folks -- a high quality family-run business that does exceptional, high-quality work. I'm always amazed with the customer service that Luke (and helper Alex) display. Luke has an amazing memory of all the details, which makes our service painless and efficient. What I like best about the company is the attention to detail and concern they show for delicate items. Highly recommended. Keep up the good work guys.
Response from Alameda Carpet & Upholstery Cleaners
"[removed member name], Angie's List alerted me to the fact that I have a bunch of reviews! Well as it turns out, I have over two years worth! I am so sorry for not replying before. Especially with such a great review. Thank you very much. We really do appreciate your business. Regards, Dick"
Jody F.
May 2013
They showed up right on time and were out quickly! Plus the carpet was dry by the evening!
Response from Alameda Carpet & Upholstery Cleaners
"[removed member name], Please forgive me for not replying to you with your great review! Over two years! Angie's List just contacted me and alerted me to this. So here I am, going back well over two years... Thank you for your business and the really great review! Regards, Dick"
Ann H.
Mar 2013
wo years.
Response from Alameda Carpet & Upholstery Cleaners
"Hi, I am so sorry for not replying to your great review. Angie's List alerted me to the fact that I have all these reviews, so here I am doing well over two years worth! So, Thank you for the great review, and we appreciate your business very much. As to pricing, I do know there are those out there that are less than we are, but my goal has always been to provide the absolute best service money can buy, and price is second to that. As we always have said, "All Carpet Cleaners are NOT the Same" and we hope people see the value in the extra touch of quality we provide. Thanks again, Dick"
Linda H.
Feb 2013
The owner was here and the asst. Both were extreemely helpful and professional.
Response from Alameda Carpet & Upholstery Cleaners
"As always, Thank you Customer, Dick"
Mark W.
Jan 2013
Dropped off 5'x8 area rug at company plant. With 3 dogs the carpet needed their cleaning services. Since they performed an excellent job cleaning this rug I have dropped off two others and plan to drop off two more when the call comes to pick the second batch.
Staff are friendly and professional. Workplace is clean and neat. Physical location is just off 60th at N.E. Oregon St. on N. E. corner...easy to miss as it was a multifamily dwelling. WILL CONTINUE TO USE THIS COMPANY AS WORK PERFORMED EXCEEDS EXPECTATIONS AND COST IS VERY REASONABLE.
Staff are friendly and professional. Workplace is clean and neat. Physical location is just off 60th at N.E. Oregon St. on N. E. corner...easy to miss as it was a multifamily dwelling. WILL CONTINUE TO USE THIS COMPANY AS WORK PERFORMED EXCEEDS EXPECTATIONS AND COST IS VERY REASONABLE.
Response from Alameda Carpet & Upholstery Cleaners
"Thanks so much Customer. It was a pleasure doing business with you. Dick"
Bernie I.
Nov 2012
They have always done a marvalous job. I have looked for an excuse for new carpets because my old ones get very dirty, but they get every spot and every stain up. They are extremely professional and explain what they do before they do it. We have used them for many years based on the recomendation from a friend and they certainly lived up to their reputation, and we have recommended them to many friends as well. They are not the cheapest around, but they are also not the most expensive and certainly worth every penny.
Response from Alameda Carpet & Upholstery Cleaners
"Thank you very much Customer! The finest compliment I can receive is a referral from my friends and customers. Referrals are not something you can buy, they must be earned. Until next time, Dick"
Leigh R.
May 2012
I cannot recommend this company any higher (and I am extremely picky). Luke and Alex showed up on time -- updating us twice on timing prior to their arrival. When they got here, they were extremely careful with our custom made furniture and other custom requests we made. Really impressive communication - explaining all the potential issues and mitigation steps. They parked the truck away from our door, so the CO fumes wouldn't get in the house - another nice touch. Awesome customer service! The work -- it speaks for itself -- perfect. They also used a fan to assist in drying and "raked" the carpet at the end. Super thorough, great work ethic, and they took their time to do it right! Luke has passion and his customer service is simply outstanding. A lot of contractors could learn from these guys...Luke and Alex were able to remove some dog stains for us as well.
Response from Alameda Carpet & Upholstery Cleaners
"Customer, Thanks for your very kind words! It's all about the service! Until next time, Dick"
Leigh R.
Nov 2011
I cannot recommend this company highly enough (note to Angie's list: there are at least 3 entry's for Alameda Carpet Cleaners -- please consolidate).
Unlike some experiences I've had with other highly rated companies in the area, these folks take their time to do the job properly, with attention to detail...They are very easy to work with and pay special attention to high-end furniture, railings, etc. They spend the appropriate amount of time learning about the job -- so they can customize the number of passes, chemicals used, be sure not to set the stains, etc...The professionalism is exceptional and the quality of work is also great.
Highly recommended!
Unlike some experiences I've had with other highly rated companies in the area, these folks take their time to do the job properly, with attention to detail...They are very easy to work with and pay special attention to high-end furniture, railings, etc. They spend the appropriate amount of time learning about the job -- so they can customize the number of passes, chemicals used, be sure not to set the stains, etc...The professionalism is exceptional and the quality of work is also great.
Highly recommended!
Licensing
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FAQ
Alameda Carpet & Upholstery Cleaners is currently rated 5.0 overall out of 5.
Alameda Carpet & Upholstery Cleaners accepts the following forms of payment: CreditCard
Yes, Alameda Carpet & Upholstery Cleaners offers free project estimates.
No, Alameda Carpet & Upholstery Cleaners does not offer eco-friendly accreditations.
No, Alameda Carpet & Upholstery Cleaners does not offer a senior discount.
Yes, Alameda Carpet & Upholstery Cleaners offers emergency services.
No, Alameda Carpet & Upholstery Cleaners does not offer warranties.