Advanced Bathtub Refinishing
About us
Family owned and operated. Cost determined by the job. Ccb# 140724. Additional Email: [email protected].
Business highlights
25 years of experience
Services we offer
Refinishing of bathtubs, fiberglass, porcelain & some metal, pressure washing., showers, sinks, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 3% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 35 reviews
Robin C.
Apr 2017
Dennis was fantastic. He arrived promptly, did the job quickly and cleanly, and was a pleasure to have working in the house. There were other workers in the same area, working on another job, and Dennis worked around them and the space politely and professionally. The tub turned out beautifully!
Richard B.
Nov 2016
Excellent job, great communication and instruction on care. Not only job well done but fast. With a two piece tub/shower the joint was chipped and black and ugly, I was informed that i would never have that problem again. No overspray, fumes were expelled to exterior and barely noticed the nexted day
Patricia J.
Mar 2016
unknown
ANN K.
Dec 2015
unknown
David T.
Oct 2015
unknown
William B.
Sep 2015
As expected
James H.
Jul 2015
unknown
R T.
Oct 2014
The first attempt resulted in a large bulge in the floor of the tub, and the crack appeared to be reopening. The attempt to fix that completely destroyed the bottom of the tub and it still leaks, possibly more than ever. UPDATE-JAN 20, 2015 - The final outcome of this was that the tub and surround had to be replaced entirely, and in short order due to the needs of the tenant of the house. We had this done by a separate contractor. I'm amending my review because ABR has reimbursed us for most of the cost of the replacement, and they did not try to duck responsibility for this. I believe the mistake was just that; an error in judgement, and not necessarily a lack of caring or outright incompetence. I'm sure Dennis will be a lot more careful to fully scope out the situation in the future.
Kirk K.
May 2014
It went very well
Michael M.
Apr 2014
First rate job, very professional and excellent results.
Soren P.
Apr 2013
Good price and good service.
Stephen M.
Feb 2012
Very professional, and it saved us having to buy a new custom sink. Finished before his estimated time of completion.
Response from Advanced Bathtub Refinishing
"Thank you very much for the review. Glad I was able to help. Thanks again Dennis ABR"
SUE J.
Dec 2011
All went well. The work was started and finished in the time stated it would be done. The price was as quoted when we called and asked for an estimate. We are very happy with the new appearance of the bathroom which was attained at a price we felt was very fair and reasonable. What more could we ask fer?
Response from Advanced Bathtub Refinishing
"Thank you so much for your review. It was a pleasure doing business with you. Thanks again, Dennis ABR"
Patricia L.
Sep 2011
Apparently the tub was in much worse shape then we thought. We thought it was just really dirty but Dennis showed me that there were actually little holes in the tub from wear and tear. He made a recommendation to do something a little different than I initially asked (non-skid surface bottom) b/c he said it would hold up better over time given the condition of the tub. I went with his recommendation and am very pleased with the results. The tub looks a MILLION times better than it did before!
Response from Advanced Bathtub Refinishing
"Member, I would like to thank you for your great review. I would welcome the chance to do more work for you in the future. Thanks, Dennis"
Rita B.
Aug 2011
Overall it was a mess. The end result was horrible. He left mud and glaze foot prints on my brand new cherry wood floors. The tub had patches of rough and smooth spots and glaze all over it. Then he left all of the faucets and jets taped when he left. He left the faucet from the sink off and left. He left the job unfinished. I called him about this and he refused to come back and finish. He said he didnt like the way i was speaking to him. His "MOTHER" came and cleaned up for him. Very unprofessional. He ended up giving me money back. But he made me wait? He made call paypal and cancel my claim he then made me sign a contract saying I wouldnt sue him. I ended up having to pay someone $150 dollars to come and fix his botch job that he did on my tub then an extra $950 to re glaze. I don't recommended him to anyone.
Response from Advanced Bathtub Refinishing
"It is not my intent to complain about customers as I am very grateful for all the business I receive. However, it is very important that I address specific points this member comments on as many are completely untrue and unwarranted as the member lives out of town and makes these comments after never seeing the work, basing her report on a 3rd party reference. 1. The member states I had tracked in mud, which I did not. I had gotten some paint on the stairs which my "mother", (who is my business partner) cleaned up, which is not unprofessional. 2. The faucets and jets were left masked-off as this is normal procedure because it’s not ideal to get in the tub to remove it while the surface is still wet. Most customers remove it themselves the next day. I’m not sure what she’s talking about regarding the sink as I didn’t do any work on the sink. 3. There were some rough spots on the tub which I fully intended to fix and had a conversation with the customer regarding this. 45 minutes after our phone conversation the member sent one of the nastiest emails I’ve ever received in my professional career. The tone of the email completely ignored that we had just had a conversation to remedy this issue and lead me to assume she did not want me back on her project. I replied to the email explaining I would refund her money (which is stated in the warranty as one of my options for resolution). She immediately called me ranting, raving and swearing and ended up calling me an "F…ing A..Hole". 4. I emailed her a voided warranty letter for her to sign (not a contract so she wouldn’t sue me) which was signed and faxed back.. Her money was refunded within 48 hours as stated in the letter. After being in business for over 11 years I’ve had my share of difficult customers as any business does. However, in all these years I’ve never dealt with anyone like this. I understand how her perspective was distant as she has not actually seen the work and her information was relayed from a 3rd party opinion. But I have also come in behind other contractors to fixe jobs and I honestly have a hard time believing the member had to pay someone $950 to redo the work. I sincerely regret the direction this relationship went since customer satisfaction is of the upmost importance to me. Please contact me if you have any questions regarding this situation and please consider all my other A-rated reports when considering hiring me. Dennis Paulus"
LEAH R.
Mar 2011
Dennis was very poliete and responsive. Due to his good reports on Angie's List, we felt comfortable allowing him into our home while we were at work. He called to let me know he was finished (not too long after his scheduled start time), and gave me some instructions over the phone (he also left written instructions for us at home). When I got home the tub looked great! There was some vapor smell, but he had closed the door and turned the fan on, and it had mostly dissipated by the next day. We removed the protective tape and paper the next day, and it looks like we have a brand-new tub! Lovely!
Response from Advanced Bathtub Refinishing
"Thank you very much for the review Member. It was a pleasure doing work for you. Please let me know if you have any questions. Thanks again, Dennis"
NANCY J.
Feb 2011
I picked him because he was rated highly on Angie's List. His name is Dennis Paulus. Everything turned out just fine. He was quick. He was thoughtful about telling me when to leave the house because of the fumes. When there was a little problem with the grout, he came back and fixed it. The tub looks very nice.
Response from Advanced Bathtub Refinishing
"Thank you so much Member for the nice review. Hope to work with you again in the future."
Matthew B.
Oct 2010
From the start Dennis was a good person to work with over the phone. He was very concise and informative and sounded very competant in his field of work. It was very clear right away the service he'd provide, how much it would cost and when he could be out to do the work. Dennis either answered his phone or called back very quickly; even on a Saturday! This was very impressive as large companies will not do the same. We scheduled an appointment, I allowed him to start on the tub without me and I met him there just before the job was finished. (If he did not have the rating/reputation and experience that he does I wouldn't have thought of letting him in without me present) The job went great and the tub looked amazing. He gave me the rundown on how to care for the tub in the future. Upon later inspection I found a thin spot of paint that I really wanted to be coated again. I called Dennis and without hesitation was out that same day to fix the very minor issue. That's what I call follow up service! I have no doubt that if there is ever a problem with my tub Dennis will be more than willing to help out. I fully recommend him for bath tub refinishing!
Response from Advanced Bathtub Refinishing
"Thank you very much for the great review. It was a pleasure doing business with you. Please let me know if there is anything I can help you with in the future. Thanks again for your business."
Robin G.
May 2010
I received the estimate over e-mail after answering a few questions. The owner, Dennis, actually completed the work and it was done within the quoted timeframe and it looks great. Everything was exactly as promised. Dennis had an arm in a cast, so the effort was that much more impressive!
Response from Advanced Bathtub Refinishing
"Thanks so much for your review. I would certainly like to do business with you again. Thanks, Dennis"
LYNNE N.
Apr 2010
I couldn't have asked for a better experience-all the reviews that led me to call him were right on. He actually showed up early (after making sure it worked for me) and was done and gone in about three hours. Being pregnant, I was worried about the fumes but they were very minimal and only really present for the last part of the job. Dennis was very nice and professional, and when he had to reschedule our original appointment due to an unforseen problem, I actually got a discount! My family has really been enjoying finally being able to take baths!
Response from Advanced Bathtub Refinishing
"Thank you so much for your business."
Margaret B.
Nov 2009
Dennis was punctual and professional, explained the process, did a great job. At my request, he came back after the weekend to put the shower door back on and even did all the calcing.
Response from Advanced Bathtub Refinishing
"Thank you so much for your business. Please feel free to contact me in the future. Thanks again, Dennis"
MICHELE W.
Sep 2009
When I called Dennis to schedule the job, he was able to give me a very reasonable estimate over the phone. I was not only pleased with the price, I was ecstatic to learn that, because of a sudden cancellation, Dennis could come out and do the job the next day! He arrived on time, we discussed the job, and then I left to return to work. In less than 3 hours, Dennis called to say he was done! The tub absolutely sparkles! What a great way to keep my old tub out of a landfill! Dennis suggested specific cleaning products and explained the warranty. I should have done this long ago! The bathroom walls, tub fixtures, and floor were all well-masked by paper and tape. It was easy to remove about 24 hours later. Be aware that the fumes afterward are intense and keeping the room well-ventilated with the door shut will help contain them. I highly recommend Dennis Paulus as he is an expert at a very technical and specialized craft. I will be calling on him in the future!
Response from Advanced Bathtub Refinishing
"Thank you so much for your business and great review of my work. I look forward to doing work for you in the future. Thanks again, Dennis"
JUDITH K.
Sep 2009
I was very pleased with the overall operation. Dennis arrived right on schedule (something not all repair people do) and set to work. The work was finished promptly and efficiently. Dennis took care to clean up everything when he was finished, and talked to me about how to care for the tub, what to expect, and suggested several caulking and cleaning products to use. He was professional and thorough. And he remembered to give me the discount for having found him on Angie's List.
Response from Advanced Bathtub Refinishing
"Thanks. It was a pleasure doing business with you. Thanks again, Dennis ABR"
EMILY P.
Sep 2009
Dennis gave me a bid over the phone and explained what would be involved with the refinishing my tub. He answered all my questions regarding how long I would have to wait until using the tub (about 24 hours) and let me know that there would be some fumes. I couldn't be at home during the day the work was being done, but was happy to come home in the evening to a beautifully refinished tub. The fumes from the work were pretty strong, but Dennis had done his best to minimize the smell by keeping fans blowing while the work was being done. The back of the tub had always had a problem with a small puddle of sitting water that would not flow to the drain. Dennis recommended buying supports designed for lifting the back of the tub. Getting to a big hardware store that sells the supports was not easy for me (I don't have a car) and when I asked him, he was kind enough to pick up the supports for me and help me get them under the tub feet.
Response from Advanced Bathtub Refinishing
"Thank you so much for your kind comments. It was a pleasure working with you. I look forward to possibly working with you in the future. Thanks again, Dennis. ABR"
JENNIFER S.
Jun 2009
Gave us a quote over the phone and explained the process. Completed the work quickly and explained curing time and care. Very smooth process. Quick and cost effective.
Response from Advanced Bathtub Refinishing
"Unfortunately a little smell is unavoidable being that it is a spray process. It does go away though. Thank you for your kind comments and hopefully if you have any work in the future you will call my company. Thanks again, Dennis"
Licensing
State Contractor License Requirements
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FAQ
Advanced Bathtub Refinishing is currently rated 4.7 overall out of 5.
Advanced Bathtub Refinishing accepts the following forms of payment: CreditCard
Yes, Advanced Bathtub Refinishing offers free project estimates.
No, Advanced Bathtub Refinishing does not offer eco-friendly accreditations.
No, Advanced Bathtub Refinishing does not offer a senior discount.
No, Advanced Bathtub Refinishing does not offer emergency services.
No, Advanced Bathtub Refinishing does not offer warranties.