MAINLINE PUMP & IRRIGATION

Guy showed up, did not introduce himself, did not make eye contact. Did not complete the work on the day he was supposed to which was over one month ago. Office did not update on the progress. Pump was finally installed 4-5 weeks after original scheduled date to install.

I would only use them again because they are the only ones available in the area.

Control box died and was fixed immediately. Pressure tank was leaking. They were over within a day of calling and had a new tank installed the day after that. Professional, kind, polite. Answered all my questions. Had used them previously when I had a frozen pipe (fixed within 2 hours).

The work was performed in a timely and effective manner.

They responded and diagnosed it quickly. They did the repair fast and the pricing was reasonable. They got done and every thing worked well. They did a really good job.

The main problem was that I wanted an outside faucet near the wellhead. Mainline Pump made an error in the design of the system so I ended up not being able to have a faucet near the wellhead. The reason - they told me one pipe between the wellhead and house would be adequate. They didn't realize until later that with the system they were installing 2 pipes would have been needed to provide this outside faucet. I also had trouble getting them scheduled and getting them to arrive when scheduled. The invoices have also been confusing. They're very nice folks, but seem a little disorganized at present.

I have a very old system, and have problems with iron bacteria. Shirley tested the water - all was fine but we still had rusty slime in our system We discussed a softener system, but in the end decided to just replace the other system components, which I had need to do anyway due to low water flow from the very old pump, and see if that solved the problem. The old tank had no bladder, so was contributing to the issue, along with a 5 year vacancy at the property, which gave the bacteria time to multiply. Service was performed quickly and professionally, and solved the issues I had. Mainline is a family business, and by the time you are done, Shirley makes sure you are one of the family. Their after hours line rings straight to their house, which Shirley picks up. I definitely recommend this business.

It was outstanding. It was an emergency repair, so they responded within two hours of our call on a Sunday and had it fixed in an hour. They were professional and friendly.