BACH CUSTOM COATINGS

I contacted Mark Bach for an estimate. Everything from estimate to completion went smoothly and we have a beautiful garage floor. We were able to schedule the work before we moved in, which made it very easy for me. Mark was at my new house a few minutes before me. He was very pleasant and easy to work with. He gave me the estimate, told me how the work would go and how long it would take. The crew arrived on time, worked hard, they were pleasant and professional, and the process went just as described. Everything went as planned and within the time frame I was given. I wish all projects went as smoothly as this one. I have had several people notice the floor and ask about who did it and how much it cost. This was money well spent, and I am very happy with the outcome.

very well, looks excellent

I contacted Mark Bach for an estimate. Everything from estimate to completion went smoothly and we have a beautiful garage floor. We were able to schedule the work before we moved in, which made it very easy for me. Mark was at my new house a few minutes before me. He was very pleasant and easy to work with. He gave me the estimate, told me how the work would go and how long it would take. The crew arrived on time, worked hard, they were pleasant and professional, and the process went just as described. Everything went as planned and within the time frame I was given. I wish all projects went as smoothly as this one. I have had several people notice the floor and ask about who did it and how much it cost. This was money well spent, and I am very happy with the outcome.

Jeff and his crew just finished the garage on our new house in NW Heights and I couldn't be happier. Everything was meticulously prepared and the actual application was performed as if they were detailing a Lamborghini. These guys don't mess around. They are honest, hard-working and thoughtful. This is our third garage coating and these guys are, by far, the best around. Don't even think about shopping around for other bids...hire Jeff and you will not be disappointed. John R.

Jeff was fantastic from start to finish. Lots of good contact prior to start date, then superb job onsite. Can't praise Bach Custom Coatings highly enough.

I am 60 years old and have dealt with quite few home and yard contractors. The service Mark provided was just what my and I hope for when hiring someone to do work on our house. Kept in touch very well. Performed work on time and as promised. Very detailed in the completion as we had some areas of the garage where there were obstacles to work around. These areas look amazing as well as the overall floor. Mark and his team are a great choice.

A solid "C" for dust mitigation, my main floor and basement were covered in dust  and the fact that they didn't really finish the job by rehanging the doors they removed in order to do their work.

They were on time for every meeting, they communicated constantly and zealously throughout the process. They finished the job on time (even when it included a little Saturday OT!) and they charged me exactly what they said they would charge. I could go on and on about how much I appreciate the way these guys do business. Hire them! In a world of non-responsive, late, over budget contractors Bach Custom Coatings stands out as a shining beacon of the possible.

It was really cold out here and there was no electricity in the room at the time. (This apartment is being built in an existing out building.) So in spite of the cold and power issue, they did a fabulous job. Although power was available, it required a long outdoor extension cord. The crew brought their own light sources, etc. Mark and Jeff are certainly knowledgeable and are very pleasant and personable contractors. Their crew was equally polite and professional. The work was done promptly and looks fabulous. I highly recommend Bach Custom Coatings and should hire them again.

I had no idea that the old basement floor in my 1910 house could be turned into such a nice looking floor and within my budget. Even my very skeptical mom was impressed. Everyone was really pleasant to work with and communicate with too. Mark explained the grinding, epoxy, and coating process to me so I knew just what to expect along the way (and to pre-warn my at home video production sound recording neighbor on grinding day). This was a part of a multi-step basement remodel and they were the contractors that arrived when they said they would and even finished a day early. He ended up needing to remove concrete and filling in more areas than expected, but didn't change the price quoted. In the end it looked even better than the sample piece he showed me. You really can't even tell that the floor is uneven unless you carefully slide around in socks. I'm so thankful for Mark and his team. Thank you!

Attempted to contact provider via their website and telephone to schedule an estimate. After receiving an initial e-mail that stated I would be called the next day I had no more contact. I called and left a message to try and get in touch. No response (either e-mail or phone). Could not use the provider.

I'm somewhat disappointed in these guys. The good news is that they were easy to work with, their bid seemed reasonable, they showed up on time to do the work, finished on time, and much of the floor area looks as good as I expected. They did indoor concrete grinding and their dust collection equipment seemed to work pretty well; there was only a light coating of dust left behind.
The disappointment is that although they masked the baseboards with blue tape, they managed to get a fair bit of epoxy on the baseboards nonetheless. In some cases they splattered epoxy above the tape, but there are lots of places where epoxy seems to have leaked under the masking tape. The baseboards will pretty much need to be repainted entirely.
There are some other areas where the finish of the floor itself isn't up to expectations, it looks like they didn't vacuum all the grinding debris, which was then epoxied in place; that issue isn't really fixable by me. Those areas are small in comparison to the total floor area, but it seems like a problem that could have been prevented with a little more care.

Bach was very professional, kept their commitments and completed the work on time. Very easy to work with. The result was excellent. Afterwords we needed to finish the walls, paint and trim so the rest of the garage looked as nice! I would use again without hesitation.

We contacted Jeff Bach who came out to give us a bid within a few days of our call. He showed us samples of his work and of the product in order to select the colors we wanted to use. He thoroughly explained the process involved in prepping the concrete, in sealing the cracks, and explained that there would be some odor associated with the work. Jeff measured the garage and sent us a bid the next day. We made arrangements for them to complete the work several weeks later because we had other work going on at our home at the time.
The day the work began, Jeff and his crew arrived promptly on time and immediately began to clean and prep the garage floor surface. They had a three man team, who worked together very efficiently. They worked independently but they coordinated their activities. They kept the cleaning and prepping process neat, organized and it all flowed so smoothly. We were amazed at how neat and organized they were. They have systems and processes for everything! The first day involved grinding the floor and sealing the cracks, then applying the base coat and distributing the flakes. It was left to dry overnight. They cleaned up the work area at the end of the day before leaving. They returned the next day, retrieved the excess flakes and applied the clear coat over the floor.
The entire process went smoothly from start to finish. Every member of the crew was professional and they were a pleasure to work with. They were meticulous in their prep work, the actual work and then the clean up. We would highly recommend them.

It is hard to complete the work when Bach does not return emails or phone calls.

We had two rooms, a hallway, and a small bathroom that were stained, a total of approximately 600 square feet. Some of the area had tile and vinyl on the concrete that needed to be removed. They asked us to remove the toilet and pedestal sink from the bathroom. The company removed the old flooring and ground the concrete with a diamond grinder to make it smooth and remove old stains. Then they applied a water based stain and two clear coats on top. The work took about 4 days and the end result looks great. There was very little smell during the process not even too much dust. Much less than when we had drywall done. My wife and I are very please with how the floors came out.

very well.

My basement had horrible carpet. I decided to remove it to do some alternative kind of flooring (tile or pergo or something) and when I tore it all out, I realized that the concrete underneath was really uneven and covered in cracked self-leveler. I realized pretty quickly that I was going to have to level the floor, and if I was going to have to do that I figured finishing the concrete would be a neat solution. I quickly realized that the concrete was beyond my capabilities though and I called Back Custom Coatings. Mark showed up on time and came and looked at my basement. He told me up front that it was going to be difficult to get it level and that it was going to cost quite a bit to repair it because of the time and effort of repairing it all. He actually recommended that I get an estimate for having it re-poured to see what the difference was. He sent me two estimates, one assuming nothing went pear-shaped, and another assuming everything did. I got other estimates from other companies as well; however, I liked Mark's demeanor and honesty so much that the other companies didn't give me a good feeling. I called Mark back and told him I wanted to proceed.Him and his brother Jeff showed up a few weeks later (they're busy guys, also a good sign) on time and got straight to work. They had everything done in a few days and it turned out better than I had hoped and came in at the lowest quoted price. My basement looks like a new house. It actually makes the upstairs look like it needs to be updated. Everything about these guys is great. They obviously care about what they are doing and the results are incredible. These guys are artists. I can't recommend them enough.

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Jeff does excellent work. He is personable, courteous and was willing to work with me to help keep me in my budget. He started work when he said he would and finished the same as well. The floor looks great and I'm very happy.

Everything was good. I did not have any issues with them. They did a great job.

Mark was a pleasure to work with the first time he came out and applied the coated surface, at the time we discussed that he had limited use of the this product and he was not sure how it would work out. Well I called him back this fall and he was here with in a couple of days and agreed fully with me, that the product did not hold up well. So at his own cost for labor (minor, minor charge for materials) he came out ground off the old surface and applied a new, durable epoxy surface.

I just can't say enough about nice things about my dealings with Mark. He takes his commitment to quality and professionalism very seriously. He really wanted to make the job right and was here at his own cost doing so. Needless to say, the walkway looks great and we are ever so pleased with the total experience.

See above

These guys were extraordinary. The outcome is really pleasing to the eye. The technicians were very timely and well within the time frame they provided. They checked in fine peoalmost daily to provide a status report and were very willing to explain everything thoroughly in an understandable manner. They were fine people to deal with.

It was a pleasure to work with the Bach brothers, start to finish. My initial phone call was promptly returned and Mark, after listening to my floor problem, said my proposed fix clearly was not going to work and why. We made an appointment for him to see the project I had begun and he brought photos and finish samples of different options for my basement floor. I picked an epoxy finish as I could pick out whatever color I wanted and, because the color is part of the finish, it will not wear off. I gave a paint swatch to Mark and he had it color matched perfectly. The Bach brothers do their own work, no subs, and hard work it is. They spent all day yesterday doing the prep work, much of it on their hands and knees. By the end of the exhausting day, they were covered with dust but the basement was clean and tidy and the floor already looked nice. Today they applied the epoxy finish coat and it is gorgeous. I am thrilled with the results. I have high expectations and I am often disheartened with how things go; but this project not only met my expectations, it exceeded them. Thank you Bach Custom Coatings for your fantastic work.