All Star Plumbing and Drains

Mike was awesome. They just changed they're name to Work Horse so it was hard to find. Very nice, affordable, personable and professional!

Not well. I originally called because of decreased water pressure in the kitchen and bathroom. I was told that the house needed re-plumbing, since the 1950 system was still in place. Work was scheduled to start on 20 Aug, then 29 Aug, and finally 4 Sep. I was notified of these delays either the day before, or on the day. The main job went OK, but the devil was in the details! 1) I noticed that no water was getting to the dishwasher (which was full of dirty dishes). When I called to report this, Mr. Barrow told me to go downstairs to the water heater and turn a certain valve that he had forgotten. When I did, it started leaking. He told me that he couldn't get there that day to fix it,(although he lives in the neighborhood and said it would take a couple of minutes.) He said he would come the next day (Sunday) when I let him know I was home from church services. I called the next day, but got no answer. I called again 4-5 hours later, left another message. I had a class that evening, and when I got home Mr. Barrow had left me a message that he was sitting outside my house at that point but he left when I didn't answer the phone. I still had a dishwasher full of dirty dishes. I called again the next day, and he eventually showed up and tightened the valve. He told me that his van had broken down over that weekend, but he didn't extend the courtesy of a phone call to explain. 2) He told me I needed a ground wire installed by an electrician, which took a permit that he obtained for me. Then he said that I would need an inspection, which delayed things further. When I expressed some frustration with this, Mr. Barrow told me "Well, that's the way it is and you just have to accept it. You're lucky to get an electrician or a plumber at all!" (another reminder of how "slammed" he was with work.) I don't need to be lectured by someone to whom I have paid $10,000+ for a job. As far as being "slammed" (his word), I am a retired nurse practitioner and would never have dreamed of addressing any of my clients in that tone, no matter how frantic my day was. 3) At some point, it had been necessary to dig in the front yard to uncover the pipes coming into my property. He told me that it would be filled back in when the ground wire was done. I emailed him when this was finished. Days went by with no response. I emailed again (20 Sep) voicing my concerns about the hole in my front yard, AND about the fact that the original problem (low water pressure) was not resolved. Eight days later, I got an email saying that he would be by "next week" to finish up. I have not heard from him since.

The work was promptly and well done, quite unobtrusive into our everyday lives. We were without water only a very short time near the end of the job, which lasted about 4 days. House has one bathroom, double sinks. The water pressure easily doubled after the work was completed. Mike Barrow, the owner, is pleasant to deal with. He came out very quickly when the water meter man discovered the leak and he did not charge for the estimate. Work began within a few days. Price for interior repipe was $5800, Total charge, inside and out, $8300

Mike came out and figured out the issue and fixed in without issue. Great service and nice guy.

Mike was great - he gave us several options for washer placement, and worked with what we wanted to do. He was super helpful and we were able to ask a lot of questions. I would highly recommend, and we will continue to use Mike for future plumbing needs!

unknown

They did a great job.