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About us
Carpet Hero, established in 1995 is a professional Carpet, Upholstery, Tile, Vinyl and Grout cleaner. Also specializing in pet odor and stain removal, repair and stretching of carpet, as well as WATER DAMAGE RESTORATION services for commercial, industrial and residential customers. New Construction cleanup is our newest service. Based in Monmouth Oregon, Carpet Hero serves Salem, Keizer, Monmouth, Independence, Dallas, Sheridan, Willamina, McMinnville, Amity, Stayton, Silverton, Aumsville, Albany and Corvallis areas. CARPET HERO EMPLOYEES ARE OF HIGHEST INTEGRITY-all customers may expect professionalism and quality work every time we do work for you! Carpet Hero offers Free estimates for cleaning, minor carpet repairs, and new construction cleaning.
Business highlights
Emergency services offered
30 years of experience
Services we offer
AREA RUG CLEANING, CARPET CLEANING, GUM & WAX REMOVAL, NEW CONSTRUCTION CLEANUP, PET ODOR & STAIN REMOVAL, RED DYE STAIN, TILE & GROUT, Vinyl and UPHOLSTERY CLEANING, WATER DAMAGE RESTORATION & REPAIRS & STRETCHING. RV CARPETS AND UPHOLSTERY CLEANING. COMMERCIAL AND RESIDENTIAL CLEANING SERVICES., null
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.815 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-15 of 15 reviews
Dan A.
Sep 2017
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Richard F.
Oct 2015
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Kimberly L.
Sep 2014
unknown
Response from Carpet Hero
"Thank you (member name removed)! We strive to make our customers happy, with every job we do. Our best to you and your family. Enjoy the nice clean carpet for the Holidays! Lynn M., owner."
Christine H.
May 2014
unknown
Response from Carpet Hero
"[Member name removed], Thank you for your positive review of Carpet Hero. We value your opinion of our service and your satisfaction is very important to us! As you probably are aware of, most companies grow by word of mouth referral. This positive review is as good as that. Again, Thank You! Lynn Myer, Owner"
Bill H.
May 2013
I was very pleased. After measuring my carpet their estimate went up. I was about to cancel and they spoke right up and said they would honor their over the phone quote. They got a couple of spots out that other companies couldn't.
Very pleased!!!
Very pleased!!!
Response from Carpet Hero
"Thank you (removed member name)! It is our goal to deliver a superior service to our clients. We want to be a "square peg for a round hole" so to speak in that we are not like other carpet cleaning companies. We care about your satisfaction in the product we deliver. Price is important also. We value our Technicians, equipment, reputation, etc, so we price as if we do have a value, not the lowest, nor the highest price. With that said, we do our best to be fair and accurate, keeping the price of cleaning affordable to those who desire our services. Thank you for the review, we do aim to uphold the great reputation we have earned, through good people like you. If you have any questions or concerns, please do not hesitate in giving us a call! Lynn Myer, Owner Carpet Hero Monmouth, Oregon 503-838-0869 www.carpetheroinc.com"
Cindi S.
Mar 2013
Have used before and just so pleased with their services. Great communication, very personable worker who was fast and thorough. Charges were less than I had anticipated.Very highly recommended.
Response from Carpet Hero
"Thank you Member for posting this report about your experience with Carpet Hero! If you have any questions or concerns, please don't hesitate to call us. Also, for every referral from you, we will clean an upholstered chair for you and for the customer you refer! It's a Win-Win for everyone! Thank you very much!"
Bob W.
Feb 2013
CH did great work, was on time, very friendly and affordable. Can't ask for anything more! Highly recommended!
Response from Carpet Hero
"Thank you Customer! If you ever have any questions or concerns about our service please give us a call. Did you know we have a referral program? You may either get 10% off your next cleaning for every customer you refer to us who has their cleaning done by us, or you may receive a chair cleaning for free. The great thing about that free chair cleaning-is your friend receives a free chair cleaning as well if you chose that option. Thank you again for the great review!"
Hubert G.
Jan 2013
this was the second time I have used this company. The first time was approximately a year and a half before the second time. I have ended up with a rental property which was not planned. Therefore, my experience with dealing in these situations is fairly limited. I had tenants moved out and the carpets appeared to need to be replaced. This was sort of my previous experience with this company, but the carpets were in worse shape the first time. That is the reason I called them and did not give it a second thought. They arrived on time as they said. They performed carpet cleaning and odor control services for two different houses. We were selective on putting the resources where the carpets were most damaged. By the time they had completed the job. They had
fixed all the torn areas of the carpet and had cleaned/deodorized the carpet so that it did not need to be replaced. When the new tenants came in, they had even remarked about their surprise that the old carpets were able to be saved.
fixed all the torn areas of the carpet and had cleaned/deodorized the carpet so that it did not need to be replaced. When the new tenants came in, they had even remarked about their surprise that the old carpets were able to be saved.
Response from Carpet Hero
"Member, Thank you for your report on Angies List. We appreciate your input. We are always up for the challenge when a carpet looks like it needs to be replaced. More often than not, we are able to make such a significant improvement that they no longer require replacement. If we can be of service to you or someone you may refer us to in the future, please let us know. We have a great referral program. Thank you again for your glowing report!"
FRANK B.
Dec 2012
I thought it went well enough, but my wife found a spot in my daughter's bedroom that she thought had not been there before, so she was not happy.
Response from Carpet Hero
"Thank you for the feedback. I gave this customer a call back to find out more about the stain and offered to come back and treat or clean it. He will be getting back to me after speaking with his wife."
James M.
Jul 2012
Fair price, very prompt both in communications and service, pleasant to deal with, overall good job. Got the wrinkles out of a family room, although it took awhile and I didn't really get the feeling this was an area of expertise. Small patch job was adequate, but not invisible--again, didn't seem like their specialty. But, for carpet cleaning, I will use them again.
Response from Carpet Hero
"Thank you for the report. Although you were pleased with our cleaning, it is apparent that we failed to make the repairs in our usual manor of "professionally done" appearance. We will be in touch and will always do our best to meet or exceed your expectations of us. Again, thank you for your comments."
James P.
Apr 2012
We have used them for years. They are very responsive to scheduling appointments. There was one time in a rental home that we were not happy with the results on the stairs and they came right back and fixed it. They are just very easy to work with. They are reasonably priced, not the cheapest but I think the cheapest company doesn't do a good job. I will use them again in the future, and I also use them in rental homes too.
Response from Carpet Hero
"Thank you for your comments."
Karen H.
Oct 2011
They were friendly, they showed up time. They did a thorough job; they talked with us, did all the measurements and gave us a price that was lower than what they quoted to us over the phone, so carpet cleaning came in a little cheaper. They did honor their coupon and everything was clean. He took care that all of his equipments did not crowd the house. I would use them in the future.
Response from Carpet Hero
"Thank you for your comments."
Paul M.
Apr 2010
We were VERY pleased at the professional job done by Carpet Hero, and their willingness to make sure we were treated well and all problems solved to our satisfaction.
Response from Carpet Hero
"Member, Thank you for your kind report about the service you received from Carpet Hero. We have been to your house at least one more time since this report. Thank you for calling and trusting us to do the job right and to your satisfaction. We have a referral program if you refer a friend who becomes our new customer. Thank you again!"
JOHN R.
Oct 2009
they are very responsive. They did not get some areas clean enough so they came right back and took care of it. They are local and go the extra mile to please
Response from Carpet Hero
"Thank you for your Angie's List Report. We look forward to being of service to you and anyone who you may refer in the future. We have a referral reward program if you want to refer a friend. Thank you again!"
Brian D.
Aug 2008
Cleaned our carpets wall to wall. Did an excellent job.
Response from Carpet Hero
"Thank you for calling Carpet Hero. We do our best to serve our customers higher than their expectations."
Licensing
State Contractor License Requirements
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FAQ
Carpet Hero is currently rated 4.8 overall out of 5.
Carpet Hero accepts the following forms of payment: CreditCard
No, Carpet Hero does not offer free project estimates.
No, Carpet Hero does not offer eco-friendly accreditations.
No, Carpet Hero does not offer a senior discount.
Yes, Carpet Hero offers emergency services.
No, Carpet Hero does not offer warranties.