The Pool & Spa Medic

Did a wonderful job, was able to fix the issue quickly.

I called for someone to come out because the heater was not working on my hot tub. the technician said there is no problem with the heater, but there was a leak. The heater failed the next day, and because no one answered on monday, I called someone else. The new company was able to find and diagnose the heater problem. I was billed for more than the minimum service call rate, even though no problem was found. I asked them to work with me on the bill, and they refused, stating that that is how long the technician was there, and that is what I owe. Very poor customer service.

The initial response time and service were excellent, but the follow-up left something to be desired. I was not contacted by the home office as I was told I would be, and I had to make repeated calls before learning that the needed part was on order. The technician who came and did the work was very professional and completed the work in the time he set.

My technician is very knowledgeable and told me about services and products i was unaware of. he worked efficiently and effectively. i look forward to working with spa medic again

Mike was very good at explaining how the components work and why they aren't working now in our case. He also gave us option A. The best remedy but a little more costly, and option B. A sufficient, affordable remedy to get us operational but not the best for long term use of our spa. We will be having him come back and do the work in coming months after a few paychecks down the road.

He's a busy guy. You''ll have to wait for him to arrive. He is worth waiting for.

Diagnosed the problem quickly. Problem required multiple workers to complete leak repair. They are a small company and it took several return trips to complete the process.

didn't call ahead finally showed up when gone and job within complete

The pool heater is running. Mike got the result I needed and the cost was as expected. A very well done.

Mike is a delight to work with! Not only is he willing to explain what he is doing and why he makes it so you can understand. Mike is always quick to respond, in a good mood and more than willing to help you out either by coming by or walking you through it over the phone. We have an HOA and have had never had a pool service we had a homeowner caring for the pool so it has been a very nice transition to working with Mike & James. I am so glad that I made the found them thru service Link and look forward to working with them for a long time to come. Definetly a 5 star rating all around!!!

The Technician(Mike) went out of his way to get out pool heater working in time for a graduation party!

Very prompt, friendly service and a great experience.

The whirlpool tub in this house had not ever worked properly in the three I've lived here. The tub's problem was diagnosed, and fixed, in about ten minutes. I wish I'd called three years ago!

Mark made the repairs requested and noted things that needed attention but did not take action because we were at work. The problems were minor and I was able to perform them with Marks over the phone guidance. Great service !!

The Pool and Spa Medic was a great resource to get my hot tub fixed quickly! The response time was excellent! I would recommend them to anyone needed repair work done.

A ++++++++++++++

The Pool & Spa Medic was very responsive and always returned calls promptly. They were willing to work with us on a short notice.

Just got started on cleaning the pool but Mike is prompt, knowledgable,honest and thorough. Would recommend to friends and family.

They were promt, reasonable and got the work done! Can't ask for better than that. We will use them again for sure.

Didn't fix the problem but tried with budget in mind.

Mike was great. Very friendly, responsive and knowledgeable. The only feedback I would give would be that it would be great to have some sort of printed guide that could tell me how to best treat my hot tub with the chemicals provided. Mike did a great job of explaining this to me, but as you can imagine, with so many different chemicals, it would be helpful to have something to refer back to. (Obviously each container tells what to do for that specific product, but seeing that I am new to the hot tub world, some sort of "Starter Guide" would be helpful.) Again, Mike was great, and I would have no problem recommending him to others!

Service pro was right on time, very nice and explained everything in detail but without making us feel clueless! He fixed our problem for a fraction of what we expected, without telling us we needed something much more than we really did. Fantastic service!!

Mike Tellegen is honest & knowledgeable. He gained my trust and I wouldn't hesitate to use him again! Dwight