Ornamental Tree & Shrub LLC

I contracted with this company even though they were more expensive than the other companies I interviewed because they stated in their contract that they would provide weed control and most important to me they would trim the trees and shrubs up to 15 feet. The tree and shrub trimming was very important to me since I have bamboo and laurel shrubs. Both these plants need to be trimmed on a regular basis or they will take over. I was told back when they started in March that they could not trim the shrubs until after the flowering shrubs finished blooming. At the time, my main concern was the weeds that were rapidly taking over the entire yard so I could wait on the shrubs. After asking twice for them to do some weed control, they sprayed everything with something that killed two of my strawberry plants and nearly killed my canna lilies. I still have weeds growing in the yard, walkways, grass and flower beds alike. I am having to get out every weekend and spray and pull to keep the weeds from taking over again.
I have started doing what I can on my own to trim the shrubs. I am also trimming and pulling the planted ground cover and pulling out the unwanted english ivy. My neighbors have started asking me if I am paying this company to only mow my grass and periodically edge the lawn. After the first couple of visits that is what this company's service has become. They never aerated the lawn as indicated in the contract. I honestly don't know if they ever fertilize but if they do it does not include weed control. In the last three weeks I have seen a decline in the quality of even their mowing. It is obvious they only do one quick pass over the lawn because the lawn looks very uneven especially in the backyard. Two weeks ago it almost looked like it had been trimmed with a line trimmer it was so ragged.
I think this is a "mom and pop" company that has more on than they can deliver. If you are looking for more than just grass mowing and edging, this is not the company to choose.