Squeeky Clean Window & Exterior Cleaning, Inc.

"Thank you. It is always a pleasure cleaning for you."

"Thank you. Just wanted to say that we are still cleaning strong in the Coos Bay/Bandon area and we have expanded our services to the Medford/Ashland area as well."

"I am truly sorry that your windows did not turn out like you were hoping. We try very hard to get everything cleaned right the first time, but occasionally we do miss something, and hard water stains will definitely affect how clean a windows looks. It is unfortunate that you had to cancel our return appointment to touch up and begin removing your hard water staining, and have not contacted me again to reschedule. I can usually touch things up in a few minutes, and of course it is always free. Please call me anytime and I will gladly come back to touch up anything you would like. Please allow me to address a couple of your concerns. First, I rarely have to reschedule, but I did have to move the appointment 1 day later because of attending my mother’s funeral out of town. Shortly after we arrived at your home, we were asked to leave no later than 4pm as company would be arriving then. We worked diligently to care for cleaning the exterior, as well as deep cleaning the screens, and wiping out all of the window tracks and frames on your 5000 + sq. ft. home. We charged you exactly what I had quoted you over the phone, as well as gave you a written estimate for that same price before we started cleaning. I even added an exterior gutter brightening at no extra cost. As soon as possible, I informed you about the hard water staining we found while cleaning your windows, but unfortunately there was not enough time to remove it that day. As I have stated on the back of my estimate, hard water stain removal is not a service included in standard window cleaning. It is an additional process that often takes quite a bit of time to do right. As I was finishing the exterior cleaning, I encouraged you to take a look at your home exterior to see if there was anything I could touch up. You did not mention anything to me at that time. Finally, due to your company’s arrival, we were not able to do a final walk-through with you, which gives us the opportunity to talk about the job, and to make sure that you are happy with everything. I hope you will allow us to return for that walk-through, to see what I can do to address your hard water stains, and to touch up anything we may have missed. As with each and every customer I have served for over 20 years, I want you to be completely satisfied with a beautifully clean home and windows."

"Thank you for taking the time to review us. We also look forward to getting your windows squeeky clean again next year. Kiva"

"Thank you for your review, (member name removed). I am very sorry to hear that you were not completely satisfied. Your feedback is valuable to me, as I am always striving to improve our service. My personal guarantee is that you are completely satisfied or your cleaning is totally free. I want every customer to feel that they received the very best in service. I am sending you a full refund today, and will call you to see if there is anything else I can do. Thank you again, Kiva Schreiber Squeeky Clean Window & Exterior Cleaning"